Pep Boys

Jan 31, 2025

Avoid This Pep Boys – Especially If You’re a Woman! This location has had my daughter’s car for six weeks with no resolution. Every day, the manager tells us that someone will come to program the car, yet the next day, it’s the same story—empty promises and no action. We call, we follow up, and we’re constantly told, “tomorrow,” but tomorrow never comes. As women, it really feels like they’re not prioritizing us or taking us seriously. No one is helpful, no one is truthful, and at this point, it’s beyond frustrating. Ladies, save yourself the headache and take your car somewhere else!

Jan 31, 2025

Bad customer service. I arrived on a tow truck because my Mercedes went into limp mode, all I needed done was a reset that takes maybe 6-7 minutes with a remote that you plug into the car. They told me they couldn’t do it, I would have to leave it over night because there was 100 people in front of me, and that I would have to pay for a $99 diagnostic that I never asked for or needed. I would understand if what I needed was going to take 20-30 minutes, but like I said 7 minutes tops to do what I needed and I would be out of their way. I was so unpleased with their attitude I drove my car next door to mavis in limp mode and they fixed it IMMEDIATELY! It took 5 minutes.. shout out to mavis tires and brakes. Don’t bring your car here unless you want to wait excessively and be charged for maintenance you don’t need.

Jan 31, 2025

My experience was great No long wait time took care of lil sexy my honda accord and got me out

Jan 31, 2025

On Saturday my tire popped and without a spare I had to get the car towed here. When I called to confirm the drop off, three technicians told me my car was not there.. I called the tow driver and called them back and an hour later “they found my car. Here’s where it gets worse, after they found it they told me they wouldn’t put the work order in until Sunday. When I called in on Sunday (now I haven’t had my car since Saturday afternoon) Brandon answered listened to me (nonchalantly)then just placed the phone down and placed me on hold for another hour ( he didn’t say give me a moment, he didn’t say hold, he didn’t say he’ll be back to the phone) he said nothing ,BRANDON JUST PUT THE PHONE DOWN ON THE COUNTER!!! I had to call back from another phone to speak to him again! Brandon then informed me that Pep Boys does not have my tire and it won’t be delivered until Monday… wow! Now I haven’t had the car since Saturday and PROBABLY won’t be back in my car until Tuesday. I cannot express my extreme frustration at this point I am beyond LIVID due to the total disregard and immense disrespect that this shop has devoted to me and my car! I just needed a tire. Brandon didn’t do much to help and consistently belittled me and my concerns; calling me little girl and stating oh well you want Me to help you but I can’t !!! If my provider didn’t insist on leaving the car there (since the work order was already in) I would of just had it towed somewhere else.. Courtesy, UNDERSTANDING and Professionalism should be the standard BUT IT IS NOT HERE !!! Please do better !!! It’s always a bad day when something goes wrong with your car and the gentleman at this shop TURNED a minor inconvenience into a Colossal one!!

Jan 31, 2025

Went in to have bulbs replaced and came out with an engine light and problem. Very, very frustrating.

Jan 24, 2025

Best in the game - excellent service - big shout out to Johnny & Antonio💯

Jan 24, 2025

Did great work very quickly. I needed to get my tires changed out and the first guy quoted me the wrong price, a price that is apparently $60 below the actual price per tire. So I of course asked him to do the work. When I came back, I was being charged $120 more than I had been quoted. I had to sit and wait for about half an hour but Brandon cleared it up and made sure that I got the price that I was quoted over the phone, and he worked very hard to do it. Great guy and I will definitely be returning because of him.

Jan 24, 2025

Walked in with a car that I keep having to restart. Walked out with a very expensive misdiagnosis and a car that I still have to jumpstart constantly

Jan 24, 2025

We were out of town and in need of a tire patch, from beginning to end, Johnny and staff were awesome! They fixed my tire as fast and efficiently as they could. Excellent experience and would highly recommend!

Jan 10, 2025

DO NOT GO HERE!!!! THEY WILL MESSED UP YOUR CAR

Jan 10, 2025

Don’t go here what so ever. A bunch of incompetent mechanics who will mess up your vehicle over a simple battery replacement and starter. And they overcharge like crazy. Pep boys in general sucks no matter where you go but DEFINITELY don’t go here. You have been warned.

Jan 07, 2025

By far the worst service I’ve ever received. I don’t know why I bothered coming back not once but twice. The first time I was waiting for over 4 hours for a flat tire. I came in right as they opened and still had a long wait. Not only that but they also gave me an oil change that was not approved by me but I was still charged for it as they had already done it. They also diagnosed my car with over $1000 of needed repairs. I decided to hold off because I still needed my car. I went back the following week to have the repairs made. I decided to drop my car off in the evening and I wasn’t called until 11am about the diagnostic. They estimated over $3000 worth of services and repairs that weren’t matching with the first diagnostic. I approved a few of the services and decided to get a second opinion as I was told two different things. It was around 5pm when I called asking about the status of my car and they said it had been ready for a few hours. I could’ve gotten my car much sooner but no one communicated that with me. It’s very frustrating. The man working the desk tried to convince me to get the remainder of the services done and I had to show him the paperwork that he had given me. He proceeded to tell me that they don’t look at the service history and I later revived a call with him admitting that he had gotten the paperwork mixed up and $3000 quote was meant for another customer. I went back to see if they could replace a few bulbs on my car and I was told to go directly to the bay and ask a technician for help. I don’t know about anyone else but that seems like quite the liability. Neither of the techs that were available were able to help, one of them wasn’t even trained on this. Professionalism is out the window here.

Jan 07, 2025

Great job.

Jan 07, 2025

Service was absolutely amazing. Very welcoming and car was fixed up and running great in a very reasonable amount of time for a more than reasonable price. Shout out to Martin for his amazing customer service!.. VERY SATISFIED!!!

Jan 07, 2025

Super nice workers and reasonable price

Jan 07, 2025

100% excellence

Jan 07, 2025

Awesome job!! Will be back!

Jan 07, 2025

I arrived at Pep Boys around 3p for a walk in Oil Change. They told me it might be an hour before they see my car. I got the tracker text around 4:30p. The next tracker update was the inspection results around 5:48p. Can you believe I didn’t get my car back until 7:16p. No one came out to update me or explain the recommended service the car needs. A few other people in the waiting area had similar experiences with the wait time. That was my first and last time at this location.

Jan 07, 2025

It can be hard to find mechanics that you can trust. This is my second time getting my brakes serviced at Pep Boys on Howell Mill. Great work at a fantastic price. I highly recommend!

Jan 07, 2025

Mr. Terry got the job done and WELL done but Mr. Marcus schooled me on some need-to-know things with my car, which I greatly appreciated. As a woman, I didn’t feel scammed which is rare with many auto shops. A potential $130 issue cost me less than 10 bucks. I couldn’t ask for a better holiday gift! Merry Christmas! 🎄

Jan 07, 2025

My experience was awesome and well appreciated. Thanks, Pep Boys. Happy Holidays!!!!

Jan 07, 2025

Poor communication and very unprofessional! I had to call them for almost 2 weeks for updates on my car for repairing 2 wheels. Very awkward interaction after telling me to come pick up my car when device wasn’t complete. I try to support my community but this quality of service will deter me from any future support with this location.

Jan 07, 2025

This is my home for car service! When I am unable to get it done anywhere else I can always count on this location.

Jan 07, 2025

I got new brakes for my car when I first relocated here from Southern California just over a year ago. I just got new Outer Tie Rods. Excellent work!!

Jan 07, 2025

I love the family feeling of this location of Pep Boys. I had my car serviced here on two occasions and was impressed by the quick and thorough job they did in fixing my brakes, rotors, and split tire. I also didn’t feel cheated out of my money on unnecessary services. I’ll definitely be going back in the future and recommend this place to others.

Dec 07, 2024

Brandon got me in and out of there in 15/20 minutes to plug a tire. He was kind to my friend with me as well. The inside could use some updating where you wait but don’t blame Brandon!

Dec 07, 2024

Brandon got my breaks right

Dec 07, 2024

I brought my car to Pep Boys for an oil change and tire rotation for a trip. They provided professional service and a reasonable price. I will definitely bring my car back there again the next time I need service.

Dec 07, 2024

My first visit at Pep Boys won’t be my last as Martin, the office manager, was efficient at his job and my mechanic, who was alone, expediently completed his work without the customer having to be at the shop all day! Questions were answered and the total price didn’t increase. I will return as I value companies that still have ethics and appreciation of customers - that was evident here.

Dec 07, 2024

Ran over a random something in the city streets (bc it’s not ATL if you don’t run over nail filled potholes). Brandon promptly answered my call and told me he could either 1) plug the tire or 2) provide a new tire that was in stock. Thankfully he was able to plug my tire and I was on my way in no time! Thank you Brandon!

Nov 07, 2024

Excellent customer service

Nov 07, 2024

Excellent customer service, kind, and efficient

Nov 07, 2024

I had called a few places for 4 new tires But I had two blown out on passenger side. I told Brandon my needs which would have been an explanation of Chess bc of my monies and emergency situation. He quickly said, “ I got you”. He told me what to do and made it so I left that day with 4 tires in my budget! Thank you, sir! My daughter has her SAT tomorrow early in the AM. Phewww!!! Total stressful situation…gone. Oh I also met a family from Kentucky waiting on a tire. It was a great convo as we waited together.

Nov 07, 2024

Johnny was absolutely exceptional! He delivered amazing customer service with genuineness and care. I will definitely be back next time I need my car serviced. 1000/10 RECOMMEND!!!

Nov 07, 2024

The guys were professional and had me in and out efficiently. I had an appointment for new tires and an alignment. I got an accurate time estimate, and have had no issues with the work in the past week. Would recommend!

Nov 07, 2024

Friendly service

Nov 07, 2024

Great customer service!