O'Reilly Auto Parts

Jan 07, 2025

Bad customer service. Manager is accusatory and does not provide assistance. The younger staff was polite, however older staff seemed to project negative stereotypes onto me and my family following us around the store and making assumptions about our purchases making us feel like criminals. Very uncomfortable shopping experience, I would not recommend this specific location to anyone. We ended up canceling our entire order over $100 worth of supplies because I did not feel comfortable giving them my business. 👎🏽

Jan 07, 2025

Very nice, helpful, quick.

Dec 07, 2024

We really appreciate Mary and Mike for helping us on Veterans Day (11/11/2024). The battery of our car was dead after we visited our friend in Sunset. We called around for help but not able to get anything. We were blessed to be able to get help at O'Reilly. Thank you so much!

Nov 07, 2024

Staff is Overconfident, Not educated at all in automotive parts or automotive experience. For a idea of what I mean...they are the kids that would be putting the square blocks in the round holes. YEAH

Oct 07, 2024

Went here 9-5-24 at 3:02 PM. I asked the lady clerk to help register me for birthday rewards. She hands me a card and said she can’t help me. I told her I can’t do it as I tried it on the website. At the bottom of the card it says if you want help a staff will help you. What the hell is she there for to look pretty? I went to the male clerk to the left side and he helped register me. That female clerk needs to be retrained on custom service. Now I see why there’s sooo many negative reviews for this store! Hey, stay on top of the game! You are paid to provide good customer service! 10-4-24 Contacted customer service. Was placed on hold for a while, Zack helped me look up the account and input the bday. He was very helpful explaining how the rewards work. Now why couldn’t that female clerk do the same, help their customers with questions? We don’t work there, they should be knowledgeable about the rewards program as well as their products. Such a waste of 20 minutes of my time not including being placed on hold. The male clerk at the store never asked for his birthday. How would the system know when to issue the coupon if the birthday wasn’t input into the database, dah? I picked this up the dude didn’t do his due diligence when he registered my bf at the store. Called half ass job!

Jul 07, 2024

Craig was great! He went above and beyond to help me test my battery and get it installed. It was so reassuring to go somewhere and get great customer service and know my vehicle is safe for my upcoming travels! Thank you!

Jul 07, 2024

Five stars to Harry, who explained how our late model VW would need a new battery to be synced to the engine's computer, without which, battery charging would ultimately fail, *despite the new battery.* He's a good egg! Thanks to Harry!

Jun 07, 2024

Calvin is great. Very helpful and attentive. In and out very quickly because of his help.

Jun 07, 2024

That O'Reilly has been a local car part store for more than 50 years. It used to go by a different name; but O'Reilly did the right thing by keeping it a part store in the neighborhood.

Jun 07, 2024

They always have the parts I need. They are really just a friendly neighborhood automotive supply store.

May 07, 2024

Good folks and they always have what I want.

May 07, 2024

Great store, great location and great staff. The employees were both knowledgeable of the many products available and they seem to be mind readers when determining the customers needs. Great store!

May 07, 2024

This location does not deserve any stars, Awful experience and horrible customer service. My car battery died as soon as I got off the freeway of sf. Had to walk 2 miles to this stores location and asked for any help, and the only help they gave me was selling me what I came in for. I asked some of the employees to help me get the car battery 2 miles away because walking 2 miles up and down those hills is no joke. All the employees denied me . Overall, I am glad a customer helped me.

Apr 07, 2024

I had a fantastic experience with Mike while purchasing an air filter. He was not only knowledgeable and professional but also personable. Interestingly, O’Reilly’s price for the component was nearly identical to Amazon’s. Given this, I recommend buying from O’Reilly, where you can receive personalized guidance during your purchase. I’ve been a loyal customer for several decades and have never had a negative experience.

Mar 07, 2024

Completely unprofessional. I wanted a specific replacement part. Attendant told me to get a different one listed as factory replacement, saying they were all the same attachment. It didn't fit, nor was it even the same attachment. Agreed to a refund but not without insulting me several times.

Mar 07, 2024

Would not return a product (battery terminal protector) because it was sprayed once. Horrible customer service. Will go to Autozone for all my auto needs.

Feb 07, 2024

Best service ever. Thank u Gary for getting me back on the road

Feb 07, 2024

Friendly staff

Feb 07, 2024

Man behind counter was very helpful

Feb 07, 2024

Mejor dealer de carro que he ido pensé comprarme varios autos en este lugar estaba el rolls royce. También esta un lamborghini a buen precio y se pueden hacer unos buenos prestamos sin muchos intereses. Vale la pena venir a este dealer tienen de todo un poco y a buen precio se los recomiendo compre un auto aqui pq son de buena calidas y a buen precio.

Feb 07, 2024

People here are very helpful and friendly.

Feb 07, 2024

The guy behind the counter is very helpful although he didn't have the part.

Feb 07, 2024

🙃No engine checks for this service! ! !

Feb 07, 2023

Good customer service and friendly workers