O'Reilly Auto Parts

Feb 04, 2025

Mr. Joel was a great help! Friendly, knowledgeable and most importantly helpful!!! Helped me with an issue I had! Thank you so much Joel! I will definitely be a returning customer!

Jan 10, 2025

Promised a part in an hour and they delivered. Great crew as well.

Jan 07, 2025

Alex is the best! He helped me with the battery test and help me with a battery base installation. I really appreciate his help. Thanks O'Reilly's

Jan 07, 2025

Associates very helpful. I was in and out within 15 minutes.

Jan 07, 2025

I really like this store. But every time I go there in the morning to purchase something it’s not open customer waiting l waited 15 minutes and I decide to leave the hours on the door saying 7.30 and you get thier at 8 customers waiting this has happened to many times .so me getting thier at 8 that still not working .change your hours were someone will be there. Love the store.

Jan 07, 2025

Thank you so much Kevin!! I came in with a bad battery but thankfully it was covered under their 3 year warranty. Kevin spent close to 45 minutes troubleshooting / replacing my battery and ensuring it was done properly. Come here if you want kind and honest service! :)

Jan 07, 2025

Very knowledgeable, always open when needed, and always willing to order not in stock parts that I need. Overall 10/10 service

Dec 07, 2024

Aleister was very professional. Had a dead battery and he saved my Thanksgiving. Bless you 🙏 your guys are the best.

Nov 07, 2024

super friendly and helpful, great environment

Oct 07, 2024

After 4 months of dealing with noise coming from the front of my car and going to the dealership with no real answers, the assistant general manager was able to pinpoint the issue quickly! You would have thought I was at a professional mechanic shop because this gentleman went above and beyond by inspecting and doing all that he knew to help diagnose the issue. I'm definitely a customer for life! Thank you so much!

Oct 07, 2024

Awesome customer service. Thank you Patrick for going above and beyond installing my new battery

Sep 07, 2024

When I ask question, they always help me to use the right tools, or they'll always give me the right part.

Aug 07, 2024

Thanks Joel, the store Manager, always happy with a great attitude, helped me out find a OE Fit Wiper for the little Honda Fit and even installed it before the rain started, without even asking if I needed the help! That’s some good customer service if you ask me!! I come here a bit often so it’s great to know I can count on good prices and good service. 🙌🏼

Aug 07, 2024

Very helpful staff, thank you!

Jul 07, 2024

También fui a este lugar a escanear el carro pero no fue posible

Jun 07, 2024

Atempted to return an unused battery charger purchased one day prior. Assistant store manager Kenneth refused to accept the return. Avoid this store as their policies are not customer friendly.

Jun 07, 2024

Excellent customer service from Kevin each and every time .. I specifically come in when Kevin’s around ..

Jun 07, 2024

Madison & Kevin along with the front staff are amazing, I had a horrible sudden issue happen with my car and was in and out of the store the entire day and every time I came in she was insanely helpful, polite and informative! I didn’t catch the other staff name but everyone was so polite!!

Apr 07, 2024

Claire (I think her name was?) is the local "detailer" expert but we were also able to talk about cars, car maintenance, etc. since the store was slow. She helped me look at my cabin filter and how to get to it and had a ton of knowledge on cleaning products. I loved the energy and commitment to quality chemicals. Will be here again next time I'm needing car help!!!

Apr 07, 2024

Fast, courteous service

Apr 07, 2024

Stopped by this location 3/15/24 at 6:30 to pickup some additive. As I waited there were two employees behind the counter. One was doing nothing and the other was having a conversation with another fellow employee. I was waiting to pay for the product and one employee just left to go to the back. The other one finished his conversation and then just piddled around before he came to charge me. Poor customer service.

Mar 07, 2024

I’m a single mom and know very little about parts, warranty & mechanical issues… I was actually nervous about possibly being taken advantage of because of my lack of knowledge & experience… I was recommended from a friend a mobile mechanic to purchase my part here and had the privilege of receiving the most amazing respectful service from David at the Bulverde location… he listened to my concerns and answered all my questions!

Mar 07, 2024

My car was leaking oil and Madison took great care of us. She helped me find the right oil for my car and even put it in for me! She was also very sweet and patient with my 9 year old son who was asking a million questions throughout our encounter. Thanks so much to Madison and O’Reilly!

Mar 07, 2024

To whom it may concern, I am writing to file a formal complaint regarding an incident that occurred during a recent visit to your establishment. On March 2nd, 2024, I had an interaction with one of your employees, Kenneth at your Bulverde Rd location. During the process of returning merchandise, I was met with unprofessional behavior from Kenneth. Not only was their demeanor dismissive and hostile, but they also accused me of altering the merchandise being returned. This accusation is unfounded and highly offensive. I expect a higher standard of customer service from your staff, and such baseless accusations are unacceptable. I trust that you will investigate this matter thoroughly and take appropriate action to address the behavior of Kenneth to ensure that other customers are not subjected to similar treatment in the future. I appreciate your attention to this matter and expect a prompt resolution. Sincerely, Micah F.

Mar 07, 2024

Went in because my wifes truck was having issues my engine light was on and it was having a hard time starting sometimes. Ken was super helpful came out checked everthing out turns out the light was a just loose gas cap, bit after seeing the battery and started tested good I was really worried the hard starting was something really major. Ken took the time to look over my car and found that a cable had come looose between thw battery and starter he tightened the nut that held the cable and now her truck starts right up Ken explained that a loose connection like that can cause the intermittent issues I was having. Thank you Ken for everyrhing you took the time to make sure everthing was safe and dependable for my wife now I feel comfortable that she wont get stranded somewhere because the truck wont start again thank you so much.

Feb 07, 2024

Every one is extremely helpful and very nice except one person she does not like to help customers and has an attitude and doesn't care what the customer has to say and accuse you of not buying the merchandise there. Even though you're trying to give your number so they can look up the receipt that I did purchase it. she didn't want to, bottom line she doesn't like to work but wants to get a paycheck.

Feb 07, 2024

Excellent service from David (No. 5764)at the 21740 Bulverde Rd location. Our daughter’s windshield wiper broke and it’s raining and we couldn’t figure out how to put on the new wipers. Without any hesitation David gladly helped us out even though it was cold and raining. We can’t thank you enough!

Feb 07, 2024

Great

Feb 07, 2024

This is our one-stop shop for auto parts nearby. And they're always helpful in friendly. We also take our old oil when we change our oil on vehicles and filters to this location.

Feb 07, 2024

Ur personnel are great an a gentleman by the name Henry is a great an very knowledgeable about the products u all carry.