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NTB-National Tire & Battery

5

4

3

2

1

4.1
(514 reviews)
Review highlights

"… desk juggled phone calls and clients walking in constantly and remained respectful and kind. They got my car in early and provided a great price and amazing service."

"The staff at this Ntb location gives excellent service."

"This place is very efficient and gave me a great price on a brand new tire."


Overview

Categories

Tire shop, Auto air conditioning service, Auto repair shop


Hours

Sunday

9:00 AM - 5:00 PM

Monday

8:00 AM - 6:00 PM

Tuesday

8:00 AM - 6:00 PM

Wednesday

8:00 AM - 6:00 PM

Thursday

8:00 AM - 8:30 PM

Friday

8:00 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM


Description

NTB of Richmond, VA is your one-stop shop for fast, friendly, hassle-free car care. From tires and oil changes to brakes, alignments and batteries, you can trust our expert technicians to get you back on the road. With conveniently-located stores open early, late and on Sundays, we help you fit your car maintenance and repairs into your busy schedule. We carry the big tire brands you know like Michelin, BFGoodrich, Continental, Cooper, Goodyear, Hankook, Mickey Thompson, Nitto, Pirelli, Sumitomo, & Yokohama at the guaranteed lowest price. Whether you need a routine oil change or an Interstate Battery, NTB has you covered. Schedule your appointment online, give us a call or stop by your local NTB today!


Reviews (34)

Feb 05, 2025

Nail causing a flat tire and not repairable. Sold us a Mavis tire and much needed brake pads. Three hours from going flat to back on the road. Good customer service!


Feb 02, 2025

I blew out my tire and they were there to help, thank you guys so much for helping last minute to get me back on the road home!


Jan 30, 2025

Antone Darnell was super awesome, very helpful.


Jan 30, 2025

Customer service was outstanding! I felt very informed and taken care of!


Jan 30, 2025

Great company with employees who go above and beyond to fit your needs. They got both of my vehicles taken care of efficiently and we will absolutely go back in the future


Jan 30, 2025

Had a tire leaking air really bad. The staff were super friendly and quickly figured out that there was a bead leak. They fixed the problem and had me back on the road in no time. Definitely recommend.


Jan 30, 2025

I had a great experience there especially with Nydia she a great worker there and the hole company is great and very helpful


Jan 30, 2025

The entire staff at NTB are courteous, and incredibly responsive. In both of my last two visits, I found their work to be thorough. They did not charge me for replacing a valve, or for troubleshooting a knocking sound that turned out to be caused by aged shocks. Both times as well, they began the process by coming out to the parking lot and doing preliminary diagnostics on the spot. They provided detailed explanation for every thing they found and were enthusiastic to show me where on the issues were. They provided upfront cost estimates and never pressured me to spend more money than was absolutely necessary. I highly recommend this team!


Jan 30, 2025

Took my vehicle in for alignment services after being told at another shop that it couldn't be done. The mechanics at the other shop suggested that i purchase a part needed in order for them to do their job. The following day i researched shops in the area and found NTB 4570. Wayne, Ian, Hassan and Robert took care of me! They actually put forth the extra effort to do the job and i have never felt so satisfied as a customer in a long time. From the initial conversation on the phone to the time i walked out the door i received EXCELLENT service! Both Wayne and Ian took time to talk to me and listen. I really appreciate that as it is rare these days because it's all about the money and damn what the customer thinks. Thank you NTB 4570!!!


Jan 30, 2025

Wayne, Caleb, and Ian helped find a leak caused by a metal piece stuck in my tire. They were professional, courteous, and very nice to work with. Very happy with the service provided!


Jan 23, 2025

Great service and great prices, Wayne was a great help.


Jan 23, 2025

Ian went way over the top when helping my husband and I with a tire issue!!


Jan 23, 2025

Our local weather to a severe cold snap and all 4 of my tire's pressure went dangerously low. I stopped in and Ian took care of me right away and got me on my way! When the time comes for new tires, I'll be going back to see him.


Jan 23, 2025

Quality service in a timely manner is exactly what you can expect from this auto shop. I ran over a bad pothole on a Sunday afternoon and knew I needed an alignment quickly. The manager, Wayne, was able to get my vehicle serviced right away and even had time for an overdue oil change. I’m really happy with my experience and will definitely be visiting again for future service.


Jan 23, 2025

Quick and easy battery replacement. Great service and communication through the process from Wayne and team.


Jan 23, 2025

Wayne and Ian were absolute delights! I cannot recommend them enough. They were so helpful and so kind.


Jan 23, 2025

We just had a great experience at NTB, had an emergency flat tire and Wayne helped us out. We truly appreciate their service and honesty to help to get my car back to running.


Jan 23, 2025

Wonderful and fast services!


Jan 23, 2025

thanks to wayne i had a quick and good experience with my oil change


Jan 16, 2025

Came in for a simple oil change. The staff was friendly and knowledgeable!


Jan 16, 2025

I’m a college student that had a tire pop and Wayne did a great job of helping me out and suggesting the right things to do moving forward! The whole team at NTB is great.


Jan 16, 2025

Noticed a flat! Ian picked up the phone and got me squared away as soon as I walked in.


Jan 16, 2025

The guys there are so friendly and knowledgeable. They notify on every step of your cars needs. This was my first visit and they now my go to for maintaining my cars needs. They are even open on Sunday’s. I would recommend them to everyone.


Jan 16, 2025

This location always provides quick and efficient service.


Jan 16, 2025

Wayne was so helpful getting me new tires. Gave me a great price and helped explain everything really well. Hard workers and quick to help. Great location !!


Jan 09, 2025

Caleb was very knowledgeable, friendly and efficient. Highly recommend this place for service.


Jan 06, 2025

Absolutely outstanding customer service. The store manager was able to answer all my questions without hesitation. Strong recommendation for all your car related needs!


Jan 06, 2025

Don't waste your time here. Don't make appointments with them either. They do not honor them. Appt at 12. At 12:40 still waiting and then see a car that got here after get pulled in. Save yourself a headache and just go to discount tire.


Jan 06, 2025

Fantastic customer service. Really tried to fix a tire that ended up being defective. Fairly priced tires. I appreciate what these folks did for me. Highly recomended


Jan 06, 2025

I had a great experience with the work done on my vehicle. I spoke with Caleb (awesome outgoing guy) the manager. Huasn (top notched experienced guy)performed the mechanical work. Adam(knowledgeable experienced guy)another mechanic who also helped with assisting with the job. I came in to get my Cadillac tire rods both inner/outer replace, 4wheel tire alignment, and to replaced my steering fluid line. Lastly they replace one of my two front tires and put air in the other one that didn't need replacing. I've been having issues with my front two tires going flat and they were able to get my Caddy all fixed up. I'm glad I was referred to visit this location. I also meet other coworkers who shared some great knowledge about my vehicle Ian and Paul. Thank you NTB Amazing team work everyone! I will refer others to visit your location.


Jan 06, 2025

I've been to this location for a couple issues with my '09 Mini Cooper S, and every time I've felt taken care of, I've felt listened to, and I've felt like I was handing my car off to folks familiar with the peculiarities of my Mini. Recently I had my front brake pads, rotors, and a wheel bearing replaced, and was very pleased with the staff's willingness to answer my questions, their speed in getting the job done, and the price of the job. This review is coming two or so weeks after the work was done, and my car feels dramatically different and that's thanks to the attentive work of the fine folks here. Thank you guys! -Josh


Jan 06, 2025

Mr. Wayne was super helpful got us in and out we had our baby with us the fellas knew to close the door to the hanger for us Great Service


Jan 06, 2025

Terrible Today !!! My first time here back in July was a fabulous experience, John the manager and John the tech were great. TODAY'S visit 12/20/2024, please explain WHY it took 3 hours to rotate tires AND they broke off 2 lug nut covers which they DID NOT replace but charged me $15. I will not return for ANY service!!!!!


Jan 06, 2025

Wayne was great took care of everything