NorthStar Ford

Aug 07, 2024

Any place that tries to bribe customers for a five-star review with “$5 off of their order” deserves to be called out publicly for this unscrupulous behavior.

May 07, 2024

Great customer service all the way around the board.

Apr 07, 2024

Great service! On time

Mar 07, 2024

Got an inspection and alignment done here. They checked in with me as the inspection progressed. Alignment was corrected as needed.

Mar 07, 2024

I always bring our truck and car to quick lane. They are the most reasonable and efficient place for an oil change and tire rotation.

Feb 07, 2024

Cody was quick and efficient with my oil change. Staff was very helpful with all the questions I needed answered!

Feb 07, 2024

Great experience with quick and fast service!

Feb 07, 2024

Great service

Feb 07, 2024

I had a great experience at the NorthStar Ford Quick Lane.

Feb 07, 2024

Needed to get my daughter's car in for an ailment after a tire company didn't honor my appointment and Tessa at the Northstar Quick Lane got me in abd got it done in under 2 hours. I am very grateful and appreciate all the staff at Northstar Quick Lane.

Feb 07, 2024

Tessa got me in very quickly when I needed an oil change and her service was above and beyond. She was very kind and understanding and also made conversation with me which made me feel even more comfortable! It was a very good experience!

Feb 07, 2024

The price point for an oil change and tire rotation which is called “The Works” @ $69.95 is amazing @ North Star Ford! I’ve went to another location in that same area that is a pull through service for the longest time @ $125.00 an oil change including downloading coupons which was still over $100 just for an oil change. North Star Ford is fast friendly, exceptionally reasonably priced and efficient. I will continue to come back with their walk in & drop off service! They even sent me a video of my car when they brought it into the bay to be worked on. They called/texted me letting me know my car was ready. Thank you North Star Ford!

Feb 07, 2024

Tina needed a new water pump and the people at quick lube got her like new again. Staff and management are A1

Feb 07, 2024

Treat their customers poorly, absolutely don't care at all about follow through, quality of service. Items on or in your vehicle are likely to be stolen. Reported to management....they were glad to tell me about the waiver I signed or not return my calls at all.

Feb 07, 2024

Very fast oil change. Great service!

Feb 07, 2024

Very kind, polite and good services and people, highly recommend!

Feb 07, 2024

While visiting in Duluth my tire pressure indicator showed a tire going flat on my Ford Bronco. I luckily stopped at the Quick Lane and got right in where they found a nail in it. So after fixing the tire and getting a needed oil change I was in and out of there in about 30-40 minutes. The staff was so friendly and helpful.

Feb 07, 2024

Absolutely amazing service. The staff was super friendly and the environment inside was super friendly and comforting. I definitely recommend anyone if they are getting an oil change or repair here is the place. North star you rock thanks for your service.

Feb 07, 2024

Good, dependable service.

Feb 07, 2023

Great work! Great Service! Done as promised!

Feb 07, 2023

I brought my car in at noon for a oil change and they said a hour and half wait time, i came back at noon and my car had not been serviced and they said my was next, i watched two other cars broght in said to her you said mine was next, i guess not, worst business ever, i will never go here again and will let all people know. No way in hell is this a 3.9 star rating. Your staff is a joke

Feb 07, 2023

I was a walk in today for an oil change. The person at the desk said it would be done about 1 hour. I’m still sitting here 2 hours later and my vehicle has not even been brought in yet. This person even looked at the board of vehicles to be done and then told me about an hour. What is going on here? This place has been here a while. How do you mis judge the time by this much. You need to be honest with your customer. People have plans and things to get done. If I couldn’t wait for 3 hours I wouldn’t stay. I understand I’m a walk in, but have some integrity and let me know as real time.

Feb 07, 2023

I was supposed to get tires today. I called with all the info and got a quote and appointment for today at 10:30am on November 18 after a bad experience somewhere else. I told them that. So after receiving at least 6 reminder texts, the day arrives. We bring the car in and are told it will be done in 2 1/2 hours. I get a call a little over an hour later that they don’t have the tires. They didn’t come in yesterday. YESTERDAY! So, no one checks inventory when receiving orders for customer’s appointments. They offered to reschedule but that was all they offered. Wasted time, wasted gas and they offer to reschedule. NOPE

Feb 07, 2023

Needed to get my tires checked really quickly around the holiday season. Brianna at the front desk was hauling this whole operation on her back. She was so nice and did so much. I hope she has a good Christmas.