Northlake Automotive

Jan 24, 2025

The interactions with the service counter were pleasant and informative. I was disappointed that they were not able to fix my headlight. It doesn’t feel good to drop $300 and be no better off- still not safe to drive at night. I will most likely take the Lexus to the dealer. It’s pricey also but I know that they will fix it. Love this shop but will stick to simple things.

Jan 17, 2025

Friendly, responsive, and fair. I’ll go back.

Jan 07, 2025

Always great service at Northlake!

Jan 07, 2025

Great guys. Super trustworthy. I broke down on a road trip and was recommended by a work partner to hit them up. They found out the problem. Got my approvals on everything prior to starting work and truck is running smooth as butter. Thanks guys. Wish they had an Austin, Tx location. I’ll be back next time I’m in Dallas and need anything.

Jan 07, 2025

Replaced rear seals, brake booster, rear brakes and rotors and last was transmission fluid change. Excellent work at a very good price. Good communication throughout as well as transportation to my nearby resident. I can’t ask for better. They impressed this former old school mechanic with their knowledge and expertise.

Dec 07, 2024

Efficiency was the catch word of the day. The service was great and the owner made sure my wait time was reasonable .

Dec 07, 2024

Great experience overall! They have quick service and are reliable when it comes to repairs.

Dec 07, 2024

Great service and fair prices!!! They were very efficient to determine what was wrong with my car, and within an hour and a half it was ready. Thank you for your help.

Dec 07, 2024

The staff is Always courteous and they do a good job and generally finish in the timeframe theyvgive or sooner.

Nov 07, 2024

Best place for auto repair and great customer service

Oct 07, 2024

Ripoff. Young lady friend of mine dropped off her car for a battery check and replacement, and I gave her a lift to go pick up her car. They sold her a top of the line battery for $237, and added in what can best be described as “additional charges” that brought her total to over $410. She’s going to go elsewhere from here on.

Feb 07, 2024

Came in for a vehicle inspection on a Saturday and was treated very well by the Service Manager Mike. Not only was my inspection handled promptly but Mike also went so far as to clean the grease off my car that someone else left towing my car after a flat. Top notch professional service.

Feb 07, 2024

Charged $110 to plug in an ODB2 scanner and read the codes. That is available for free at any auto parts store. Did not check anything else out - just quoted the most expensive 'solution' without bothering to check if other issues could be at play or fixed without a complete rebuild/replacement.

Feb 07, 2024

Charged me to provide the simplest of estimates: a brake replacement. Their estimate included replacing all rotors, which was not necessary per a second opinion. In short, they charged me to provide an estimate and either didn’t evaluate the vehicle in detail or they recommended unnecessary work intentionally.

Feb 07, 2024

I take my elderly mother's Honda Pilot to this shop. They are very reasonable on their prices. They even plugged a spare tire without charging her.

Feb 07, 2024

The Guys are Very Personable and seem to be Knowledgable Mike is cool makes good Sauce ask him about it . I think they will be my guys for mechanic work from now on

Feb 07, 2024

They are always prompt, courteous and honest. They've serviced all my vehicles for many years.

Feb 07, 2023

Great service friendly staff. My go to for any mechanical questions or concerns. Thank you Northlake 🤗

Feb 07, 2023

I took my vehicle in to have a diagnostic test done because of a check engine soon light. I was informed of the result and permitted the repair. I picked my vehicle up feeling relieved that the problem was resolved. However, 3 DAYS LATER, the check engine light reappeared. I called the shop back the next business day to inform them. Exactly 1 week later, I took my car back to this shop to have it tested again. I was told it now had 2 new codes, my alternator and battery. I expressed my frustration. How was this not discovered a week ago after the first diagnostic test?! I was told, “ Sometimes it happens like that”. I have never had a car problem reappear 3 days later after a repair!! I called a certified mechanic that I know. He told me to bring my car and he would test the alternator and battery. He tested it the same day I picked my car up from this shop. He found that there was nothing wrong with my alternator or battery. I was so upset. I’ve dealt with so many shady mechanics. I feel that they take advantage of the ignorant, especially women. THIS WAS MY FIRST AND LAST EXPERIENCE WITH THIS SHOP! It’s unfortunate because of the convenience to my residence, but I’ll drive further and be inconvenienced to find a business that deals with integrity!

Feb 07, 2023

Mike and Gerry are great! They have always been honest and helpful.

Feb 07, 2023

These guys are the best! They went above and beyond for repairs on my SUV. Communication was honest and sincere as well as everything else involved with my vehicle. I don't live in Dallas, however I wouldn't hesitate to drive the 60 miles to this shop, should I need any repairs done in the future. These guys are that good! My repairs were more than 2k, and they did an excellent job! I recommend this shop!!

Feb 07, 2023

Very nice takes their time to get to the route of the problems

Feb 07, 2022

After taking my car here to have AC and suspension repairs done I can say... This team provides excellent honest work at fair prices I'll gladly recommend them to anyone needing work done on a domestic vehicle

Feb 07, 2022

Great service and very helpful. Will be back 😊

Feb 07, 2022

Great work, honest people

Feb 07, 2022

There are available for good reasonable prices. Great customer service and good facilities.

Feb 07, 2022

They will overcharge you and break parts on your car. I only went here because they worked on my car with a part I provided. They definitely overcharged me, but I had to get the part programmed so I paid anyway. 700 dollars later, all of the same engine codes popped up on my car which they lied about and said it was only one. I asked if they would see what was wrong with my A/C, because I thought the part I bought would fix it and it didn't. They diagnosed my blower motor as the problem and broke off the plastic on the felt covering the motor. Also, they wanted to charge me $300 for a blower motor that was $52 on Amazon, and 150 in labor for a 15 minute fix. Never coming here again.