Northgate Ford Service
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Review highlights
"Crowded but with appointment they got me in and out within an hour. Thanks"
"Austin was my service advisor and treated me as a valued customer."
"Service department came through quickly and at a price that was affordable!"
Overview
Categories
Auto repair shop, Auto tune up service, Brake shop
Directions
8940 Colerain Ave
Cincinnati, OH, 45251
Phone number
Call: (513) 385-8427Website
View websiteAppointments
Book appointmentHours
Sunday
Closed
Monday
7:30 AM - 6:00 PM
Tuesday
7:30 AM - 6:00 PM
Wednesday
7:30 AM - 6:00 PM
Thursday
7:30 AM - 6:00 PM
Friday
7:30 AM - 6:00 PM
Saturday
8:00 AM - 1:00 PM
Description
"Our technicians are factory-trained and certified, meaning that they specialize in branded repairs. When you bring your Ford to our service center, our Ford technicians will know exactly what to do. They also have extensive knowledge about Ford's recommended OEM inspections and overhauls, meaning that they will ensure that your vehicle is up to Ford's standard of quality. With our new Mobile Service our technicians can perform a lot of the same services remotely that we do in the dealership. From oil and filter changes to brakes, batteries, tire rotation and more, our professionals will service your vehicle at your home, work, or location convenient for you. Appointment available online, through the FordPass app or via phone - 24/7/365."
Reviews (21)
Feb 06, 2025
Always a pleasure coming to northgate for they're so nice and never try to sell you anything you do not need
Feb 06, 2025
Great service found the issue quick and had it fixed the same day
Feb 05, 2025
Honest, easy to schedule and fair pricing
Feb 05, 2025
I am a little confused. I made an appointment to get an oil change and a tire rotation. I got my oil changed but not the tire rotation because they forgot. However Jeff stated he would make it right not charge me for the next tire rotation. Jeff told me I needed a new battery and had me a quote ready. I explained my battery was under warranty. When I went to pay my bill Jeff didn't say anything about my battery so when I asked about my battery Jeff stated that they retested it a different way and the battery was fine. So if I was paying for a battery then it was bad. If Northgate Ford was paying for it the battery was good. So I am not sure if Northgate Ford can be trusted.
Feb 04, 2025
Northgate in my option is the best Ford Dealership around .
Feb 04, 2025
Recall repair fast and effortlessly.
Feb 04, 2025
The personnel are very professional and listen to all my concerns. They stand by their work and take responsibility for any oversights. I had a filter and coolant replacement and there was a miscommunication on the filter part getting ordered for my appt. Date. They compensated me well for my inconvenience by reducing the cost of the service. The valet pickup service was not the best. They came an hour after my new appt. (10am for a 9am appointment time) Then I couldn’t get a confirmation of how long the service and car return would take. It was supposed to be a 3-4 hour service, but I didn’t get my car back until near 5 pm. Luckily I work from home and didn’t need to go out. I believe they are working out some kinks in staffing for this service. All in all, the work was done right, the personnel are friendly and professional, but I don’t think I will use valet again. I would rather wait for my vehicle and work at their site in the meantime.
Feb 04, 2025
This visit I was able to get my service done in a timely manner.
Feb 03, 2025
No one has worked on my 2020 Ecosport except for Northgate Ford. I trust them to keep her running smoothly!
Feb 02, 2025
Not pushy. Suggestion on upcoming services as a reminder.
Jan 31, 2025
Came out to my residence and performed maintenance for a recall.
Jan 31, 2025
Great service!
Jan 31, 2025
To start with Northgate Ford's customer service provides an extremely Helpful "Pick up and Return Service" It allows maintenance and or repair work to get performed for those that don't have the time to sit in the waiting room for hours, or the Work from home people to continue their normal routine and eliminates having to inconvenience family/friend to follow you to drop off & pick up your vehicle. GREAT BENEFIT. Communication was spot on and work completed and vehicle returned without concern! Much appreciated.
Jan 31, 2025
We took our SUV in. Had an appt. Lots of cars in line ahead of us. Thought it would be useless to have an appt. They got us in and out very fast. The advisor was courteous and friendly
Jan 24, 2025
Megan was awesome as usual and so is Tina. They are the most friendliest people in the world.
Jan 24, 2025
Megan was wonderful to deal with as always. Greg the mechanic was able to answer all my questions and handled my car with care. Highly recommend.
Jan 24, 2025
Northgate Ford did an excellent job determining the problem with my car and fixing it. Everyone was courteous, thoughtful ,caring and helpful. They did an excellent job and I would not hesitate to go back there for service again.
Jan 24, 2025
Prompt service. Professional, and courteous staff.
Jan 24, 2025
I bought a used car Oct 31st. Discovered it was burning a lot of oil. Dropped my car off November 24th. Just got it back January 21st. I appreciate the financial accommodation since the warranty is actually garbage. Most cars with 125k miles are going to have wear and tear issues not just a major part going bad, but that's not covered. After it was discovered that the original person I was dealing with left the company, which I had to find out myself after several weeks of not getting a status on my car, things went smoother. Megan was great. Overall, I'll give Northgate service another try in the future.
Jan 24, 2025
Jeff Meyer, excellent!
Jan 24, 2025
They got us right in without an appointment. It was great service. The staff friendly and very efficient.