Newberry Automotive Services

Jan 30, 2025

AVOID AT ALL COSTS. THIS BUSINESS IS A SCAM. RUDE, AGGRESIVE BEHAVIOR TOWARDS CUSTOMERS. OVERCHARGING FOR BASIC SERVICES. DO NOT GIVE THEM YOUR BUSINESS.

Jan 23, 2025

If you want to be treated like garbage then this is the place for you. I think I'd get better service by working with the mafia. My husband broke down on the side of the highway and got his car towed here. He was supposed to have his car inspected to hopefully have warranty cover whatever was wrong with it. After a week of BS he now is towing his car to ANOTHER shop because this place was too incompetent to do anything. This place put him on hold over the phone (or so they thought) and he overheard the manager PAUL literally tell the front desk associate to keep telling my husband he was too busy to talk to him. They also tried charging him for a dead battery when that wasn't even something that was actually wrong with the car. My husband ended up having to pay $160 just to have his keys returned to him even though they did absolutely no work or inspection. So I recommend this place if you want to be robbed of your money and be treated with the most disrespect I have ever seen!

Jan 06, 2025

I have had great service in the past then service became bad . I recently when back and service is now tremendous

Jul 06, 2024

Clean and professional emissions test - just go inside the Chevron and ask. $18.50 easy!

Jul 06, 2024

Impressively quick state inspection!

Jul 06, 2024

Unprofessional - do not recommend. The desk staff is clueless about what’s happening, they said our AC will be fixed and later the mechanic said it wasn’t. Ignored emails where we confirmed AC should be fixed. Overall, there’s a lot of good mechanics in Austin. These guys are not one of them. Won’t be surprised if they’re out of business soon.

Jun 06, 2024

Always super fast and friends! Best place in town for registration inspections.

Jun 06, 2024

Super quick for inspection and oil change! Nice employees! Will definitely be back!

May 06, 2024

No.1 State inspection service. Very fast service. I recommend to all of my friends to get their inspection here.

May 06, 2024

Quick and friendly service. Highly recommended for car inspections and oil change.

May 06, 2024

This place is always been my go to for getting inspections, but so glad I gave them a try to have some service done to my old car. They were fast and affordable.

Apr 06, 2024

Great service, quick and polite. I’m a young woman and didn’t feel taken advantage of at all. Highly recommend

Apr 06, 2024

Had my F150 for two days 500 bucks later picked up the vehicle went to go get gas Truck won’t start. The manager claims I rushed him and has a real bad attitude. i’m in the service industry myself, and will not recommend this place to anybody

Apr 06, 2024

Love the car wash!!!

Apr 06, 2024

Newberry Automotive Services is a great place to go for all your automotive needs. From inspections, oil changes, to more complicated repairs they do an outstanding job at fair prices. They are also friendly and have always taken the time to explain and provide alternatives that fit my budget if needed.

Mar 06, 2024

Visit here for state inspection, staff is nice and welcoming, great customer service.

Feb 06, 2024

Can only speak to state car inspections, but I always have a good experience. They are busy and don’t take appointments like every place that does inspections. They are rushed and won’t ask how your day is going - but I don’t find them rude or really care about that. They are quick and competent for the car inspection.

Feb 06, 2024

Fast and fair. They figured out the problem on my older Suburban without a lot of hassle. Ilike that they are local and accountable. Good guys.

Feb 06, 2024

Great customer service from a gentleman I think his name was James

Feb 06, 2024

Great experience. I took my older VW in for AC check and service. The turnaround was quick. I had gotten a ballpark estimate from them on what it would cost. The final price was 30% less than estimate. First time that’s ever happened!

Feb 06, 2024

Helped with no hesitation, reasonable priced and got me on the road again!

Feb 06, 2024

I came in for a state inspection this morning. The woman who rung me up for the inspection was friendly and efficient, and I didn't time it, but she quoted me 10 minutes to get it done and it felt more like 5 minutes tops, was in and out in no time. Would be nice if they had an indoor sitting area to wait on your car away from the heat, but if all of their inspections are that quick then that's a pretty minor inconvenience! Will be back.

Feb 06, 2024

I used to almost exclusively go to this Chevron for gas and get state inspection. Around mid-late May, I was treated rudely enough to never return. I was on a work phone call with my phone to my ear. I wasn't paying attention closely and was waiting at the coke machine while a couple people were standing there talking. Then they noticed me and I noticed that it was two of the employees who weren't getting coke, just hanging out talking. The woman employee looked at me and said "Excuse me is the word" and walked away. I was still on the phone but couldn't believe she just said that. So I stared at her for a moment. She came back and said. "Yeah, I was talking to you." and then laughed and went back to her conversation with the other employee. Needless to say, I'm sad to see this gas station go downhill. Used to be a very friendly place. I won't be back.

Feb 06, 2024

I’ve taken my car here for years, but refuse to do so again. I’ve never been treated so poorly by someone than I was today, and this is the last place I expected it. I took my car to get it inspected this morning. This is the second time in 2 days because their machine was down the day before. I went inside and told the person working the register that I was here for an inspection. She replied with “that ain’t me.” And walked away and went to work at the desk. . I stood there confused and ask he if I need go over to the garage and ask them because I genuinely didn’t know. She then proceeds to start telling me I’m being rude and I didn’t ask her to call them, which I thought was implied when I said I was there for an inspection. Eventually, she calls but I stand there for about 10 mins and no one comes to help me and this person, who I found out was the manager, just sits there and ignores me. I finally leave and walk around to the garage since I wasn’t getting help and was told to go up front. I mentioned my interaction with the person and was essentially told “too bad.” Finally, after about 20 minutes, they start to inspect my car. But I’m told “the machine isn’t connecting to my car (a 2020 by the way) and to take it to another shop. It’s sad this place has turned into this. I’ve always had good experiences, but my interactions the past two days have been anything but pleasant and I won’t take my car here to get gas ever again, and you shouldn’t either.

Feb 06, 2024

My recent experience with Newberry’s mechanic doesn’t deserve even one star. From my initial phone call to verify hours to having a vehicle inspection completed, all interactions from employees were rushed & rude. When I asked where I could wait, you would have thought I had asked for the mechanic - James - to cut off his arm & give it to me. With an exasperated sigh he informed me “only place is out front.”When inspection was complete, James yelled out “receipt is in the seat” & walked (briskly) in the opposite direction. This location is very convenient but I’ll find another place & never do business here again.

Feb 06, 2024

Newberry Automotive provided great service and was very professional. I will be taking both of my vehicles to Newberry for any future repairs and maintenance.

Feb 06, 2024

Newberry automotive is very professional and in my book high integrity standards. They are in Bee Caves and I reside in Pflugerville. But it’s hard to find an auto shop that won’t take advantage of its customers. Newberry is worth the trip. I highly recommend Newberry to all my family, friends and everyone I go to church with looking for trustworthy auto shop.

Feb 06, 2024

People who work there should be more nice to their customers

Feb 06, 2024

Place is sketchiest place i’ve ever been to

Feb 06, 2024

Super fast inspection!

Feb 06, 2024

Thieves!!!! $1900 in labor fees and that’s because he told me he had to watch videos to figure out how to fix my car. We never agreed on the charges yet he refuse to give me my keys until I paid $2700 for a gasket replacement. He refuses to return calls and will keep your car as long as he wants giving you the run around. Then didn’t even put the car completely back together. My check engine light still comes on and I have to take it to a new mechanic. They are the most unprofessional and rude people I have ever dealt with. Refuses to even speak with me so he can speak to my attorney.

Feb 06, 2024

This place continues to go downhill. They were always pricier than others, preying on the perceived wealth of their community. But in the last couple of years, their staff has become rude, apathetic and ignorant. Yesterday, I brought my daughter’s new (used) car in for a check to make sure it was working well enough for purchase. I was quoted $80. Today I picked up the car and was told the price was $150 by the same woman (Cristal) who took the car yesterday. When questioned about the price change she didn’t have an answet and went back to get the manager. He also didn’t have an answer, shrugged his shoulders and said “that’s the price, do you want to pay it?” I pushed for a further explanation and was told I could return the next day and ask the owner. I asked him to call her instead because I didn’t have time to come back the next day and he said no. Eventually he called her, but the owner said that was the price and gave me no recourse other than to pay the bait and switch price. I advise everyone not to go here, but if forced to do so, get a written quote from these people.

Feb 06, 2024

Very rude and unhelpful staff! Place has gone down hill won’t be back.

Feb 06, 2024

Went in for state inspection only due to proximity to oil change place that recommended them next door. The front office staff is extremely rude and if you express displeasure they will immediately interrupt you and tell you why you are wrong. They failed my inspection because they said the factory installed tint was too dark. Please .... The car is 4yrs old and has never had tint installed by me and passed all other inspections. Never considered their tint meter is off or was not used properly. It sounds like from previous reviews they have had issues with maintaining equipment to do proper inspections. Terrible customer service and lack good old common sense. update - the following week took it to the oil change place close to home, passed inspection no issues.

Feb 06, 2024

Woman at the counter this morning was incredibly rude! I was just popping in for a state inspection. Didn’t need the insane attitude. She was clearly having a bad day and taking it out on customers.

Feb 06, 2024

short hispanic lady screaming at clients- second time being here and they are very rude!! they should treat customers better-