Mutual Motors/Mill Plain

Dec 07, 2024

**Scammer Alert** *Disappointing Experience at Mutal Motors* 1/5 Stars I recently visited Mutal Motors on Mill Plain in Danbury to address a persistent issue with my vehicle. Unfortunately, my experience was frustrating and unproductive. *Problem Not Addressed* Instead of diagnosing and fixing the actual problem, the mechanics replaced my battery without consulting me, claiming it was the root cause. However, I knew this wasn't the issue and explained it to them. Despite my concerns, they refused to listen. *Lack of Transparency and Communication* The shop's communication was poor, and they seemed unwilling to take responsibility. They insisted that the problem was resolved, despite clear evidence to the contrary. I showed them the ongoing issue, but they dismissed my concerns. *Unreliable Service* The mechanics seemed more interested in making unnecessary repairs than resolving the actual problem. Their reluctance to acknowledge and address the issue raises concerns about their professionalism and integrity. *Not Recommended* If you value your time and money, avoid Mutal Motors. Consider alternative options, even if it means paying a bit more. My experience suggests that this shop prioritizes profits over customer satisfaction. *Key Issues* 1. Misdiagnosis and unnecessary repairs 2. Poor communication and lack of transparency 3. Unwillingness to listen to customer concerns 4. Unreliable service *Advice* Look elsewhere for reliable and trustworthy mechanics. Location: Mutal Motors, Mill Plain, Danbury

Nov 07, 2024

I could not be happier with the service I have received from mutual motors. Bill the owner has been excellent with me. And very reasonable on the prices. I bought a used car from him and he fixed a couple of problems I had immediately without charge. Even though I bought the car as is. Later other repairs I needed were we're done promptly and with great workmanship. The mechanic Santos is one of the best mechanics I've ever met. I trust Santos a thousand percent and this is the only mechanic I will go to now. I highly recommend mutual motors. These guys are so reasonable and so easy to deal with they stand behind their work and like I said Santos the mechanic he's just such a decent nice guy and a great mechanic.

Apr 07, 2024

This place is a scammer, he said he will call for the price first before they do something in my car, unfortunately he called us and said it’s done and they gave us unfair price. Never again in this place. Don’t come here, you will regret too for sure.

Feb 07, 2021

Had some difficulty finding a responsive repair shop during the quarantine. Gave them a call about an issue with my car not starting and Bill came promptly to check it out and sorted the issue in my garage then offered to take the car in for a more thorough service. Car rides better now than before. They have a new customer.

Feb 07, 2021

I’m sure the mechanic is good, it’s also in a convenient location, but the used car prices are outrageous and actually laughable. 10K (before taxes and fees) for an old Hyundai Sonata with almost 100K miles??? Go to a luxury car dealer and you can get a low mileage luxury car for cheaper than they sell old Sonatas and old Pacificas.

Feb 07, 2021

When you see the prices for the cars, you'll think they are joking. I cant speak for the customer service, I'd take a guess and say it's good, but the prices they ask for those old cars actually upsets me.

Feb 07, 2020

I bring my car here all the time and am always satisfied with the service. Bill Asmar is great. Highly recommend.

Feb 07, 2020

I did not even want to give one star but I was forced to in order to leave a review. The owner Bill Asmar is a sleeze ball. BEWARE do not EVER buy a car from him! He sells cars that he clears codes on when they have real problems and that he just doesn’t want to fix. I bought a car from him and 1 month into it I have already spent $2500 to fix stuff! He is a shyster and the most dishonest human being! Please do not ever go to him for work or to buy cars! Take your money elsewhere!

Feb 07, 2020

Professional and honest with fair prices

Feb 07, 2020

Thank you for checking my tires at 7:45am today!

Feb 07, 2020

Top notch service. I’ve been a loyal customer for many years and would not take my car anywhere else.

Feb 07, 2020

Great place, and great food.

Feb 07, 2018

Best mechanics in the area. But they are fairy very pricey

Feb 07, 2018

I have been taking my cars to them for about 10 years.

Feb 07, 2014

Showed up spur of the moment to get a brake light fixed. Got immediate service and a good experience (and price!). Thanks!