Murray's Auto Repair

Jan 07, 2025

Best mechanic I've seen and dealt with in years Extremely HELPFUL

Jan 07, 2025

Went here yesterday for a friend and she has been doing all she can for what she's got. I asked if she knew these people and was recommended to them by a man at Autozone. She was in desperate need because her car is how she makes her income. As a mother of 4 she was panicked and drove over there believing in this man's testimony. She got there and fixed some of the easiest things that I will give credit does help with the stearing of the car. She went in because it would start shaking when she got to 60+ MPH on the road. This problem wasn't addressed at all, having it inspected by others they said the front right part of the wheel could be the reason for the shaking. That was never mentioned by the shop as well as never telling her that the power steering was about to go out as well!! Was completely visible that there was a chunk missing and I would say could potentially be very bad. Plus the Labor cost more then the up charged parts!! To treat a women that has no knowledge of this field and taking advantage of her like that. They need to take that cross and flip it upside down. They cared in my opinion about a payday then they did addressing to main reason that she went in for and suggesting things that the other mechanic did not see as priority.

Feb 07, 2024

I'm not going to say anything bad about these guys everything started off fine but i think the little work that they did on my moms truck i think they over charged her for the labor and in the future i will never take another vehicle of ours to them to work on because they charge way to much for there labor for little work that they do .

Feb 07, 2024

Pro as always! The BEST! Family owned and operated!

Feb 07, 2023

Came to Tennessee to visit family and my air went out after about a week being here. And the weather was hot as hades. Called Murray's, they said they could test the system and put dye in to check for leaks if air stopped working again. Naturally it did. Took the van back. They lifted it up and sure enough there were 3 leaks in the line to the back and needed to be replaced. They had to order the part and as soon as they got it in they called and I took it to them the next morning to replace the line. They got it done that day and when I picked it up and left I heard a noise that wasn't there before. So I called and they said bring it back in the morning and would take a look at it. When I got there Wayne took it for a ride came back lifted it up did what he had to, took it for another ride and came back. Parked by the door of the office came in, sat down and told me I was ready to go. Something wasn't tightened all the way so it was making the noise. We all know accidents happen. We are only human. He apologized repeatedly and gave me $20 back for my time and gas spent having to bring it back. I was floored. This has never happened to me before. Not even the dealerships care if they waste your time. They where very professional and polite. I would recommend them for service.

Feb 07, 2023

Highly certified trained mechanics. Jr. And Wayne Murray.

Feb 07, 2023

I bought a vehicle from him that was bought at auction and the mechanics replaced the engine. I've had it exactly 4 years (It's a 2006 Scion XB) and so far it's gotten wiper blades, oil changes, late last year tires, and front brakes this year. I am totally impressed, and I was impressed then with some of the other used vehicles Murray's had. I believe the owner is honest and the mechanics are good

Feb 07, 2023

Outrageous price and air blows hot as the heat.

Feb 07, 2023

Went the extra mile to fix my truck. I really appreciate that.

Feb 07, 2022

Extremely quick service. Cheapest prices in town

Feb 07, 2022

Great people, great mechanics. I' d recommend them to any and everyone.

Feb 07, 2022

Junior and Wayne are excellent technicians who perform quality work at fair prices. Best repair shop in Morristown.

Feb 07, 2022

They got the job done very quickly and staff was very friendly and respectful. I would recommend and would go back if I needed more repairs.

Feb 07, 2021

Diagnosed, repaired and had car back to me very quickly. I'll be back with all my vehicles.

Feb 07, 2021

Great service! Friendly staff!

Feb 07, 2021

My truck was towed to Murray's in the middle of night on AAA recommendation. I was hauling a time-sensitive cargo when alternator died. They began working as soon as the shop opened, and I was on the road an hour later. Workmanship was top-notch and price was reasonable. Highly recommend!

Feb 07, 2021

Not impressed with the ignition switch replacement on my Nissan Frontier. After seeing the high reviews and receiving a personal recommendation to use Murrays, I was pretty disappointed when I picked up my vehicle today (June 5th). The steering wheel lock had become seized and required a new tumbler, which Murrys took the liberty of installing a junkyard part along with a cheap generic aftermarket key set to save cost. For some this would be desirable, but I specifically asked if they could have the OEM keys recoded when I called and dropped the vehicle off on May 18th. I was told that they would have to contract out the programming to a third party but they would take care of it. After 3 weeks and making 2 phone calls for status updates (without any updates given), I was finally called and told to come pick it up. Which was a surprise to me as I had no quote, not description of the replacement parts needed, and no general status updates over the past three weeks despite calling. To make matters worse, when I mentioned that I would have preferred OEM parts and just wasn’t impressed with their repair (which now requires a separate key for the door and ignition - see picture), I was told to be lucky that they did it at all since they had to go to a junk yard and pull the spare part as the OEM parts weren’t available. I called a Nissan parts department and found that part number D87005Z00J is available with 2 new keys that have to be programmed either by the dealer or a locksmith. It was estimated at ~$800 ($286 for parts and $516 for 2 hours of labor) for the dealer to have this done. While more expensive, I would have paid this to have good quality OEM parts installed on my truck. At a minimum, I would have liked to been given the option and not lied to about part availability. While I don’t doubt Murrys has great mechanics, their professionalism was lacking with in my experience. To be honest they just didn’t get the job done right and then tried to pressure me into accepting their work. I don’t appreciate it and feel that this experience needed to be shared.

Feb 07, 2021

These guys do a great job an prices are fair great people to deal with.

Feb 07, 2021

my dad takes everything here, hes always satisfied with the results

Feb 07, 2020

my daughter who lives in Knoxville but teaches in Morristown had issues with her car on the way to work , so she called Murray's auto repair in Morristown , they have never met her, didn't know her but treated her like family and for a dad two hours away it meant the world to me. they got her in asap , diagnosed the problem , had to rush order a new alternator for a Subaru so it had to sit there a day but I am telling everyone, if you want it done right at a fair price and most importantly being told the truth this is the place to go. these guys are awesome and honest and that is hard to find these days. thanks guys for taking care of my baby girl.