Milex Complete Auto Care - Mr. Transmission

Feb 03, 2025

Cauner is pleasant to work with, not pushy, and lays out a couple options for you, and works ro get the job done quickly. And the final cost was less than the proposal (pleasant surprise)

Jan 31, 2025

I had the pleasure of bringing my car to Milex Complete Auto Care yesterday, and I couldn’t be more impressed! They took care of everything my car needed, and now it runs like it's brand new. I spent about 7 hours there (by choice), and during that time, I had the chance to observe multiple customer interactions. Zach, the representative, was not only extremely polite but also very knowledgeable, taking the time to address every customer's needs with care. I highly recommend this place for anyone in need of auto care. The service is top-notch, and the team genuinely cares about making sure you and your car are well taken care of.

Jan 31, 2025

Zach was very customer-oriented. Explained services needed and showed me on the car and gave me a tour of the shop. I'm a repeat customer and will visit again.

Jan 24, 2025

Great customer service and advisor. They make sure your car is running as it should and take extra time to not just do free inspection but also test drive your car and will give detailed explanation of anything recommended and/or needed repairs.

Jan 24, 2025

I am very pleased with their quality of work. I will recommend Mr Transmission to any and everyone I come across. My brakes and tires work amazingly. Thank you Zach and the entire team, great job 👍

Jan 24, 2025

Thanks so much for the wonder guys Zack and Matt were great and honest I would highly recommend these guys

Jan 24, 2025

The team up on Morse rd are absolutely amazing guys. Learned more about my vehicle and made a few awesome friends in the process. Great coffee too!!!! Thanks guys for getting back on the road safe again!!!

Jan 17, 2025

Customer service is very good

Jan 17, 2025

Excellent customer service. Very professional and knowledgeable.

Jan 17, 2025

They were helpful and informative

Jan 17, 2025

This is the second time I have been to Milex and I really like their service.

Jan 07, 2025

Experienced discrimination, cannot receive a straight answer about my car, complete headache to do business with. Family and friends have went here for years so it’s unfortunate. Update: When I picked up my car they asked me to change this review before an apology or the run down of services. Also, I didn’t receive a full breakdown of my inspections but I was exhausted from the service. Just glad the mechanical work that was done, was done correctly. I took the apology and moved on. Again, family and friends did not go through this when dealing with an employee that was unavailable once I came for services.

Jan 07, 2025

Great service an very friendly especially Zack. Will recommend to friends an family

Jan 07, 2025

Great service and fast! Thank you so much!

Jan 07, 2025

Horrible service, not only did they take darn there 2 months fixing my car, a year and 2 months later the same issue happens again that cost $6,000 to fix again but they only do a 12 month warranty and the same work they did is not covered. Believe me don't ever take your car here there not good for business or your vehicle

Jan 07, 2025

I brought my car in because it was not shifting into high gear. After evaluation by the technician he recommended either selling the car or he could replace the transmission for $6,589.72. Since then it's been determined that a solenoid is stuck, new transmission not needed. I would not recommend your facility.

Jan 07, 2025

My car is not being worked on in a timely manner. It was brought in on 11/7/24, test ran on 11/11/24, and warranty approved repairs 11/18/24. I was told 11/21/24 my car wouldn't have the the repairs started until after the week of Thanksgiving. On 12/3/24 I was told the process of repair was started but after further questioning, I was told the "staging " process would be started on 12/4/24. On 12/6/24, I was told the engine was taken out and the new engine would be going in soon. On 12/10/24, I was told the exact same thing as that was said on 12/6/24 which obviously means one of those encounters was a lie. On 12/13/24, Zack called saying the engine was put together and was currently being placed in my vehicle. I went to the shop in person hours later just to be lied to about my car again. He said it was in the bay, it was not. He then proceeded to say the holdup came from my warranty company, it did not. They approved the necessary repairs in a timely manner. He stated my car should be ready midweek of the following week. On 12/17/24 I received a text stating my car was running and I would get a call once it was ready, I did not. On 12/18/24 "midweek" I called for an update. I was told my car was being test driven and would need be tested again the following day. I was promised a call back which I haven't received 9/10 since the beginning. The majority of communication was done via telephone calls that I made to the shop. On 12/19/24, hoping my car would be ready, I was then told now I need an O2 sensor and a catalytic converter that's not covered under the warranty. Did not receive an estimate or an explanation of why these were needed, although I had a prior inspection done that didn't show an error with either of those parts. Waited for an update again that I didn't receive. I'm already being charged close to $2600 which I completely understand. However with these new issues I'm sure the cost will skyrocket and the wait time for my car will increase. It's Christmas time, I have kids, had to miss work a few times, and the disregard for the major inconveniences doesn't say great customer service. I don't feel like a valued customer nor do I feel like my car is a priority. My warranty only pays for a 10 day car rental and the shop has quoted a 7-15 day period but that has passed. I have no idea when I will get my car or the actual total. I picked this company based on the positive reviews. I guess they aren't consistent. I do not recommend.

Jan 07, 2025

Service was great. Professional experience, will use.them again

Jan 07, 2025

This was one of the best experiences of discrimination against women. I towed my car there after being promised to not be overcharged or taken advantage of. Unfortunately the person I talked to was fired prior to me picking my car up. I paid to tow my car there to have them hit me in the head with fees for doing a diagnosis. Which I had already paid someone else to do. I ended up giving them $498 for tests. Nothing was fixed. I’m not happy! Here is a list of things done and not done with the warranty that were not provided. They also were going to charge me $77.00 for a walk around inspection on my car. Unreal!

Dec 07, 2024

Good service and good price for oil change!

Dec 07, 2024

I always have a awesome experience. I'll definitely be back. Coming from a loyal customer

Dec 07, 2024

I have been entirely pleased with the service I have received, and especially with the communication about progress and discoveries made while attending to my vehicle. My vehicle is 37 years old, but unlike many other shops, Milex/Mr. T didn't hesitate when I asked them to work on it, & it turned out that the Shop Manager spent several years early in his career becoming an expert on my vehicle ... and that has proven invaluable as the necessary repairs have been sorted out & resolved.

Dec 07, 2024

It takes long to diagnose the car and a little too expensive.

Dec 07, 2024

It was my first time there for service ,they are very thorough and professional.

Dec 07, 2024

Over priced ! Poor customer service. Don't do it !!!!!

Nov 07, 2024

Best place for car service and oil change,Thanks for your service y’all make my car sound different and smooth

Nov 07, 2024

Excellent and fast service. I have 3 trucks and they do a great job keeping my team on the road and making sure we get notifications for any updates needed.

Nov 07, 2024

Friendly, good communicators.

Nov 07, 2024

Just had my oil change. The shop also did tire rotation and inspection. They found some issues that no other shop who just do an oil change would do. I appreciate their due diligence and efforts keeping me safe.

Nov 07, 2024

Second major service repair and have had excellent service ! I will return again and Miles is my shop for all future repairs!

Nov 07, 2024

Zach was amazing I don’t know a lot about cars, but I knew there was something terribly wrong with mine went in. Got a diagnostics on the car and Zach explained everything to me letting me know the breakdown. What was important what needed to be done it was a relief for me. I give him 1 million stars if I could.

Nov 07, 2024

I had a great experience at this place

Nov 07, 2024

Very nice staff.