Michael & Company, Inc

Feb 06, 2025

I had a great all around experience having my car repaired here! The staff were very thorough, friendly, patient, and knowledgeable, while leaving out the upselling of unnecessary things or preconceived assumptions I lack knowledge of my own car - which I find is common for many women to find in mechanics. They prioritized the rather laborious maintenance work I needed and were able to complete it in one day. I felt the price was reasonable and they were very transparent and communicative about the process, offered the free shuttle to and from the shop which was clean and efficient, and I appreciated the payment portal and ability to communicate with the technician via text message as this was very convenient given my daily schedule and I am typically not able to take several calls in the work day.

Jan 17, 2025

I had a great experience Michael& Company. Lyn was very helpful. I definitely recommend taking your vehicle here.

Jan 10, 2025

Michael and Co. is excellent! I’ve been going here for 10+ years. I’d recommend Michael and Co to anyone looking to repair or upgrade their car. Pros: - professional - accurate quote estimate before starting work - friendly staff - accountable team - large facility with lots of car lifts - they do it all! - fast turnaround - trusted technicians working on your car Cons: - labor can be pricey but this is Cali and all auto shops prices have gone up over the years

Jan 07, 2025

They did a great job on the detail job. Car looks brand new now.

Jan 07, 2025

Very kind and experienced people. No issues and all the staff were amazing, this is the best spot to get your vehicle needs cared for.

Dec 07, 2024

I only have my car maintenanced here

Dec 07, 2024

best shop in San Jose.

Nov 07, 2024

If I could give them two zeros that’s what they deserve. After two and a half weeks no phone call on my car and condition. After my phone call and visit first advisor Kay was off the job and Bill took over. First bid was $702.00 . Bill took over as he put it Kay was all over the place with it. He presented another estimate for $2,900.00 😩 They were told what was wrong with the car . They kept guessing it’s carburetor no it’s not it’s alternator no its regulator? Went to pay the whopping bill which took 10 minutes to figure out ( new right then something was fishy)for $692.00 . Only thing they did was replace oil sending unit that cost around $20.00 . Couldn’t talk to the owner as Bill advisor is apparently an owner?? They lost me as a customer Forever.

Nov 07, 2024

I’ve been going there for quite some time now couple years now each time that I’ve gone there they’ve always had high quality of good. Customer service made me feel like family up until today on this day.11/05/24. I gotta give a shout out to a special hard worker who works there his name is K if you guys ever need any help or anything. I highly recommend him because he has gone far and beyond and over and out for his job today as for me, a customer, Crystal Castro.much appreciated him from our family 👍🏻💯👊🏻🙏🏻

Nov 07, 2024

Michael's shop gave us excellent service. Thank you!

Oct 07, 2024

Came in for a faulty brake light . I changed bulb so something else . They had me in and out less than 15 minutes. Company car so much appreciated that I was back on road quickly.

Oct 07, 2024

I am very impressed by the professionalism and the work at the shop. Thanks especially to James for taking care of the car for a problem that was pleasantly covered by their warranty.

Oct 07, 2024

I was in and out of there in nontime for my smog inspection!

Oct 07, 2024

I've used your service in the past so I was familiar with your team. No reason to go anywhere else. 👍

Oct 07, 2024

They kept me updated on the status of my vehicle, were very professional, and fixed my car in a timely manner. I super appreciated them cleaning my car, as well as the shuttle service!

Sep 07, 2024

Great Customer Service!

Sep 07, 2024

Great job

Sep 07, 2024

Muy mal servicio la señora americana tiene una muy mala actitud para contestar y son muy lentos para todo la verdad no sé los recomiendo las aseguranzas que les dan trabajo vieran de poner atención en los comentarios que les dejamos para que puedan cambiar la actitud y tratar mejor al público

Sep 07, 2024

Very friendly good customer service and quality work.

Aug 07, 2024

I was referred by a friend. Bill, the manager, was very courteous on the phone. I brought my car the next morning for a simple service. I was told there would be a two hour wait. I had my car back, repaired, in one hour. Under promised, over delivered. I give high praises to this establishment. Very honest and reasonably priced repair shop. The friend referral was correct.

Aug 07, 2024

They have good service and people are very courteous. But charges are tooooo high. They charged me 400$ to diagnose an issue and asked 4000$ to repair. I go to the dealer after that , dealer charged 240 to diagnose and 3100$ to repair. How can any private place be 50% more than dealer? I went there trusting the reviews thinking they are reasonably priced but they are not.

Aug 07, 2024

fit us in for a rush job, and did excellent work. Can easily imagine they are one of the best mechanics in the area. Very thorough. Would go to them again in a heartbeat.

Jul 07, 2024

James and Juan Diaz are really good at their job. The customer service was amazing and friendly, and understood and made sure to write down all of my concerns including out of office texts to change the plan and the original estimate. The alignment, transmission service, and multi point check was really worth the money and made my car so much better already! Don’t look any longer, if you need a mechanic, this is the place to go! Some things that you can do yourself are a little over priced but as long as you know some youtube and car knowledge you’ll still get a crazy bang for your buck. They’re highly experienced and never added extra to the estimated price. I really appreciate it! Thank you!

Jul 07, 2024

Very helpful, efficient , kind and professional.

Jul 07, 2024

Work was completed in a timely manner. Staff was respectful of my needs.

Jun 07, 2024

I called earlier in the morning to see if they could squeeze me in for a synthetic oil change and they were able to accommodate my request! Special thank you to James and the team for being flexible and making sure that my car is ready at the time I requested! I would recommend this location to my friends and family! :-)

Jun 07, 2024

I was recommended to this business by my auto shop to get a steam clean for my engine. I have to say, if I wasn't a loyal customer to my shop, I would want to have this be my go-to mechanic shop. This business seems to run like a well-oiled machine. (Pun intended) Setting up my appointment was very easy, and they were patient with answering my questions. The office is clean and welcoming, and they even have coffee, water, or tea for free for you for while you wait. Although I only got a steam engine cleaning, I can tell by the number of cars they have on the lot that are waiting to be worked on that they are probably a reputable business. I would recommend them to others.