Mercedes-Benz Service
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Review highlights
"… of me. The vechile was in excellent shape and Jim's assesment was very accurate. The paperwork was done in 15-20 minutes and I was on the road by 10 am. I couldn't be …"
"Justin (Service MGR) and Luke (Service Advisor ) work great! together."
"Prices for Service are much to high for cars that are junk and aways breaking."
Overview
Categories
Auto repair shop, Auto tune up service, Mechanic
Directions
8727 Montgomery Rd
Cincinnati, OH, 45236
Phone number
Call: (513) 984-9000Website
View websiteAppointments
Book appointmentHours
Sunday
Closed
Monday
7:30 AM - 6:00 PM
Tuesday
7:30 AM - 6:00 PM
Wednesday
7:30 AM - 6:00 PM
Thursday
7:30 AM - 6:00 PM
Friday
7:30 AM - 6:00 PM
Saturday
8:00 AM - 3:00 PM
Description
Mercedes-Benz of Cincinnati is here to change the way you think about Mercedes! We offer a great selection of new Mercedes-Benz models and certified pre-owned models. Browse online to find the right one that speaks to you, and visit our dealership for a test drive. Our friendly and professional sales staff will take the time to listen, explain financing options and monthly specials, plus program offers. We also provide expert car care service in our Mercedes-Benz service department. From sales to service and all in between, we want to ensure that you get the high, white-glove customer service that you expect from a Mercedes-Benz dealership. We welcome you to shop online and visit our Cincinnati dealership today!
Reviews (31)
Feb 07, 2025
This is my second time going to Mercedes-Benz of Cincinnati for a 2024 SUV purchased at the end of October. The first time was for the sunroof deflector to be replaced because when I went over bumps there was a noise coming for the roof intermittently. Also, the check engine light came on and I was told I needed a system update. This time I brought my car in because the engine seemed to be making a knocking sound and it sounded loud (they said this is normal) as well as hearing a noise intermittently that sounds like the gas tank cover is loose or something near it when I close the back seat passenger door. Of course, Tom, the service consultant and the repair guy didn’t hear this noise when the vehicle was in their possession. They told me it could have been the hook covers where the base of a car seat is secured since they were in the door cup holder. However, I assured them the sound was not coming from the inside but the outside. They returned my car and I put the hook covers in my armrest. The next day I closed the back door and I heard the noise again so it was not the hook covers making this sound. I plan to contact Mercedes again. However, I want to video tape me closing the door and the sound occurring so they’ll know something is going on. Overall, I’ve been disappointed with this new vehicle. I was extremely excited to get back into a Mercedes Benz for personal use (I have 2 Sprinter vans for a transportation company my husband and I own) since I owned a 2014 C300 and loved it! I recommended Mercedes Benz (especially the Fort Mitchell location) to several people over the years even to my brother who is looking to buy a GLE or GLS. However, these 2 experiences with this new vehicle has caused me to regret trading in my 2019 Audi Q5. I’ve also been thinking that maybe I should have went with an Audi Q7 or 8.
Feb 06, 2025
Valet service is fantastic!
Feb 04, 2025
Work was done on a timely basis!
Feb 03, 2025
Great experience they go the extra mile. Thanks
Jan 31, 2025
Excellent Service from pick up to delivery of car. I feel comfortable knowing my car has been serviced by the most qualified mechanics. They pay attention to any concerns I might have. Highly recommend!!
Jan 31, 2025
Excellent service experience
Jan 31, 2025
Excellent service!
Jan 31, 2025
NO STARS! I paid $4000 dollars for a Alternator, battery and Oil filter gasket. It took 5 days to get a loaner and 2 weeks for the work to be done. When I got my car back it would no longer manual shift, would not shift into 7th gear on the highway and would go all the way into 1st gear with a thump when stopping...I no longer have the power I had when entering the expressway, and I can no longer switch to "Sports Mode" by pressing the button. I returned my car, and they performed a 'Transmission flush' at a discount, so I paid an additional $500 dollars. The results were the same, nothing changed but my money. I would not recommend them to anyone. PS. I had to put 1 Star in order to post.
Jan 31, 2025
Service was excellent
Jan 24, 2025
Always the best service! Thank you!
Jan 17, 2025
Awesome!
Jan 17, 2025
Had a brake problem and they got me in the next day. Ida took good care of me.
Jan 10, 2025
Excellent service. Happy with the reappointment after the inclement weather caused the cancellation of previous one. A little bit of weird thing was that I was allowed to make the very first on-line appointment on the New Year’s Day and then I was called that the dealer was not open on New Year’s.
Jan 10, 2025
Great communication, and friendly service advisor!
Jan 07, 2025
Always a wonderful experience . Anthony Always take excellent care of us. Kevin was our hero .
Jan 07, 2025
Always excellent service, timely and car is spotless when you get it. Friendly and professional staff.
Jan 07, 2025
Courteous and quick, how could you ask for more. Oh yes, and they gave me a nice cookie as well!
Jan 07, 2025
Excellent service and follow up.
Jan 07, 2025
Excellent service as always
Jan 07, 2025
Excellent service!
Jan 07, 2025
Great customer service! Very professional and friendly!
Jan 07, 2025
Great place to get your car serviced
Jan 07, 2025
I really am disappointed with my experience. I have lost trust and faith that work is actually being performed as expected. I took my vehicle to the Cincinnati location for warrantly work to be completed. I waited a month for the part to come in and had to call to check on the status. After scheduling my car for the appointment and waiting several days for pickup, I left work the understanding that work was performed. I only found out that the party had not replaced AFTER taking the car back due to a squealing noise. The representative claimed that a software update fixed the issue. It seems the dealership just bypassed the service code and cleared the dash alert. It was deceptive and never rectified. I have completely lost faith and trust in the dealership and really find it unfortunate that I have to take my car back since I have already prepaid for services.
Jan 07, 2025
I recently visited the service department at Mercedes of Cincinnati for my 2024 Mercedes-Benz GLE 450's 10,000-mile maintenance. Although the service took longer than anticipated, the team efficiently addressed an unexpected issue with a malfunctioning sensor that I discovered upon bringing my vehicle in. I was particularly impressed with the exceptional customer service provided by Service Representative Ida. Her professionalism, courtesy, and regular updates on the repair status were greatly appreciated. Ida's dedication to ensuring my satisfaction exceeded my expectations, making the overall experience truly outstanding. I’ll definitely comeback and recommend this place to everyone
Jan 07, 2025
Luke and Jon were very professional, providing First Class service
Jan 07, 2025
Noah was very helpful with finding the car that best suits us.
Jan 07, 2025
Polite, Great Listener . Professional, Efficient
Jan 07, 2025
Poor communication. Unable to convey pricing breakdown of parts and labor to me. Returned only for recall work and will never return again.
Jan 07, 2025
Service done correctly and on time. Very happy with the service and staff
Jan 07, 2025
Work was excellent. Service was excellent. I am 100% satisfied with the service i received.
Jan 07, 2025
all went well, as always