Mercedes-Benz of South Austin Service and Auto Parts

Feb 04, 2025

Glad to see a Mercedes Dealership and service in South Austin. Great job and service recently B3 and more.

Jan 31, 2025

Mercedes-Benz of South Austin is convenient to my home, so I was glad to have my vehicle serviced there instead of the Airport Blvd. location which I've been using for years. While the service center gets a lot of things right in terms of technology, my service representative was less than ideal. Communicating was difficult, follow-ups and status updates were slow and lacking detail. One area of concern listed on the vehicle evaluation was a body trim issue. I asked for clarification, but did not receive one and it went unrepaired. When I asked about it when I picked up the vehicle my service representative could not give me an answer and I was asked if I watched the technician's walk around video, which I did, and the issue was not mentioned. It was finally determined it had something to do with hoses. Questions remain. Additionally, the tire pressure notification on the instrument panel was not cleared. Not a big deal, but the small things matter. Nevertheless, leaving my vehicle for service is an inconvenience and in comparison, the Airport Blvd. location is more effective. I'll be returning there from now on.

Jan 24, 2025

Fast, friendly service.

Jan 24, 2025

Good experience. Kevin did a great job and went out of his way to provide excellent service and communication.

Jan 24, 2025

Nick and Dillon were Great in and out for multipal issues in an hour...

Jan 24, 2025

Stephen Susnar is the best salesperson ever !

Jan 17, 2025

The service department was above and beyond our expectations.

Jan 10, 2025

Well, I know well that maintenance is pricey when owning a MB. So I saw on their website the "basic oil change" for the price of $250.00. So I booked it, and when I sat down with the service agent, after dropping off my car. He checks the history and maintenance records and we decide all I really need is the basic oil change, he says "$330 dollars for the oil change" I immediately say on your website it says $250.00. He immediately agreed, that he can do that. I just don't understand how he can quote an elevated amount, when it says on the Website $250.00. They were able to get me a loaner, so at least I didn't have to wait. He quoted an hour, but it took over 2 hours. Then when I got in my car after leaving to go home, the low window washing fluid was lit up. I've seen the indicator a couple of times, I just assumed it would be filled, for any service. So I called the service guy and asked about it. It made me wonder if they actually opened my hood at all. He went on to say that they would check it for a full service, but not for the oil change. He did say, I could bring it back and he would fill it free of charge. I just was a lil frustrated, that a expensive high end dealership would allow any car out of there garage, with out checking basic fluid levels.

Jan 07, 2025

"I had an excellent experience with Katie and the service department at Mercedes-Benz of South Austin. They were incredibly fast, kept me updated throughout the entire process, and made everything seamless and stress-free. Their professionalism and attention to detail truly stood out. Highly recommend their service!"

Jan 07, 2025

Bought a porsche macan on 8/26/24 and car was held for over 40 days without any explanation. I wont be buying from them again. God knows in what condition this sale is going to end up

Jan 07, 2025

Excellent customer experience at Swickard Mercedes.

Jan 07, 2025

Fantastic service, feel very well taken care of. Highly recommend!

Jan 07, 2025

I had an emergency flat tire and Jax was able to work me in, get my annual servicing done, and set me up in a quiet corner where I could continue to work for a few hours. Great experience!

Jan 07, 2025

In the past I used Mercedes of Austin on Airport drive. After a flat tire, the tow truck took my car to MBZ of South Austin. Jax let me know he had the car and the plans to fix the problem. He was energetic and incredibly helpful. He stayed in contact to keep me posted of progress. He’s the biggest reason the next car I buy will be from MBZ South Austin. Fantastic service means everything to me!

Jan 07, 2025

The service department here is top notch. Work is done quickly and with high quality. Also, the service advisors are knowledgeable and keep you informed. The service director runs a tight ship. It’s the only place in Austin I get my Mercedes’ serviced at. Highly recommended!

Jan 07, 2025

This is my first visit to MB of South Austin and had a great experience from start to finish. They were very proactive and on top of things!

Jan 07, 2025

We purchased our car 3 months ago, during this 3 month it’s been in a shop 3 times already Very disappointing, my first and last time

Jan 07, 2025

We've taken both our 2013 GL550 (for major repairs) and my 2009 SL 63 and had excellent service and care. We have purchased long term insurance from MB of SAustin covering everything. I'd highly recommend them to you!!!

Jan 07, 2025

Wonderful service, Jax & Katie make everything a breeze!

Dec 07, 2024

Amazing experience! Jax was super helpful and super informative. GREAT customer service from everyone at Mercedes-Benz of South Austin.

Dec 07, 2024

Coming from west of Austin, I found their location to be convenient for our Sprinter service. Staff provided great service.

Dec 07, 2024

Everyone was very helpful and got the recall issue with my car taken care of as fast as possible. I received a video of of my car after everything was completed. Thank you so much for the professional and thorough work on my car!

Dec 07, 2024

For context this was my first time getting service at this dealership. My Mercedes service was A+++. It was super easy to book my appointment. When I arrived at the dealership, I was immediately greeted by the service technician. We talked through why I was there and what was going on with the car. They brought out the mechanic to ride with me so I could show them what was going on. I’ve never been able to talk directly to the mechanic for a service appointment, it gave me a lot of confidence to be able to speak directly with them and know they saw the problem I was experiencing with the car. I was given a ride home with a valet driver and the dealership dropped my car off at my home the next day. Overall getting a ride home and having my car delivered the next day saved me SO MUCH time! It was painless. My car is driving great and I think they got to the actual issue. I would not hesitate to purchase from, or get service from, this dealership! Fantastic!

Dec 07, 2024

Good Customer service

Dec 07, 2024

Great experience!

Dec 07, 2024

Had my Sprinter conversion van serviced at this wonderful dealership. Service was top notch! From Katie’s hand holding through the entire process to Cameron delivering our loaner to/fr our home….wow, could not say more good things about this experience

Dec 07, 2024

I had a huge help from Jax at the Mercedes Benz in south Austin! Very friendly and he went beyond his way to make us happy! Always with a smile on his face. More than 5 stars for sure!!

Dec 07, 2024

KATTIE!! Was amazing. So helpful and really nice!!! Glad to have been able to work with MB of South Austin!! Thank You

Dec 07, 2024

Kattie Lowery was exceptional when I took my E-class in for service. From the start, she was personable, easy to work with, direct, and very prompt in her communications. For what is usually a pain to deal with, having my car serviced, MB of South Austin, specifically Kattie, made it an enjoyable experience!

Dec 07, 2024

Kattie was awesome! Professional, kind and takes the time to explain what happened to my convertible. Always impressed with the service at Mercedes South Austin. Thank you for the great customer care!

Dec 07, 2024

Kattie was my service advisor and did a terrific job at keeping me updated on the status of my service. She provided excellence customer service and I would not hesitate to bring my car back to her. This was my 2nd experience and it was just as good as my first

Dec 07, 2024

This was my second time servicing my vehicle at this Mercedes-Benz location. The service was great and Jax my advisor has excellent customer service skills. I will add this is a new location and the esthetics were design beautifully. Overall, I will be back when I am in town and my vehicle needs any services.

Dec 07, 2024

We were traveling and the Sprinter showed an engine code. Called Mercedes- Benz of South Austin and our service advisor Kattie took great care of us by getting the part ordered and installed on a Saturday. Thank you.

Nov 07, 2024

Took my 2016 350 GLS in for service; Service advisor Gabrillel was great.. kept me advised of needed repairs, got me rIdes to pickup and even sennt me a loaner when unexpected repairs were needed..