Mercedes-Benz of San Jose Service Center

Jan 17, 2025

I recently had the pleasure of visiting San Jose Mercedes-Benz, and I have to say, the experience was outstanding from start to finish. The customer service was exceptional, and a huge shoutout to Ashley and Kyle for going above and beyond to make sure my visit was smooth and enjoyable. Ashley was incredibly helpful and knowledgeable, taking the time to explain all the details and answer any questions I had. Kyle was also fantastic—his professionalism and friendliness made me feel valued as a customer. The facility itself is beautiful, with a sleek, modern design that made the entire experience feel luxurious. It’s clear that they truly care about providing a top-notch experience for every customer. Overall, I couldn't be more impressed with the service I received at San Jose Mercedes-Benz. I highly recommend this dealership to anyone in the market for a vehicle or service. Thank you, Ashley, Kyle, and the whole team for an amazing experience!

Jan 10, 2025

Quick service. Appreciate the Uber dropoff and pickup.

Jan 07, 2025

$299 for a diagnostics test. The amount is not subtracted from your repair is just a $300 fee to connect a device to your car that tells you what's wrong with it, a service that you can get free at AutoZone. A total rip-off. I called them about my backup camera not working. About a week later, the camera started working by itself. I would have paid $300 for absolutely nothing. This is not the first time that I've gotten jacked up prices from this place now. Mercedes-Benz in Fremont is starting to do the same thing. They tell you one price over the phone when you get there it's two or three thousand dollars more than what they quoted over the phone. There's a reason why Mercedes-Benz stock is dropping. I sold all of my MB stock. Also, look at the picture of the crew at Mercedes-Benz in Fremont. There is not one black person in the picture. They really think people don't notice that. If you're not part of the white hispanic click. You can't get a job at Mercedes-Benz in Fremont. I will never buy a car there again, nor will I get my car serviced there again. I take my car to AAA. They do an excellent job for a quarter of the price.

Jan 07, 2025

All OK except after taking our serviced car home, the engine warning light came on. Now we have to go back.

Jan 07, 2025

Excellent Timely Service

Jan 07, 2025

I want to extend my heartfelt thanks to Mercedes-Benz for the exceptional service on my car. Your attention to detail and professionalism truly stand out. I especially appreciate the Uber service provided—it made the process so convenient for me. The video showing the service being done was an excellent touch, giving me peace of mind and transparency. Thank you for going above and beyond to ensure a seamless and outstanding experience!

Jan 07, 2025

amazing work from Joseph Ngo!

Dec 07, 2024

The service department’s customer service is excellent. Our service advisor, Joshua, was friendly and communicative. The walkthrough video from the mechanic was very thorough. We would absolutely get our car serviced here again. Thank you for the great customer service and transparency!

Dec 07, 2024

This is the 4th time I called while my service advisor was out and I had questions for my services. Each time I was promised someone else or the manager will call me back, and I have never been contacted. I will move my services to Fremont moving forward.

Nov 07, 2024

I posted three years ago regarding extended warranty refund. Unfortunately, I’m still riding this review. I haven’t received any thing regarding warranty refund. Couple of times I heard finance department submitted the request of warranty refund. I really need my money back. I hope they do some special action towards this issue.

Oct 07, 2024

This dealership's service department proved to be exceptionally terrific. I needed new brake rotors and Mark Sleiman was the service advisor. He quoted the price for the work, honored the special coupon pricing, and arranged for the shuttle rides. The work was completed as promised along with a car wash. Mark was extremely easy and straightforward to work with. He made me a satisfied customer and glad that we have a Mercedes vehicle. We'll gladly return when the car needs servicing in the future.

Sep 07, 2024

Bill has been taking care of my Sprinter maintenance and service since 2012. Always a Pro, Courteous and thinks out of the box, I have a service advisor that I can count on, realiably like sunrise and sunset.

Sep 07, 2024

Horrible horrible. They do not fix things but break your car

Sep 07, 2024

I just serviced my car at Mercedes San Jose location. Service advisor Jose P is great! Everything went well. Car wash not so good. Overall recommend San Jose Mercedes way better than Stevens creek Mercedes!!! No comparison!

Sep 07, 2024

If you have a Sprinter, you will be taken good care of by Bill in this dealership.

Sep 07, 2024

Issue with service department at Mercedes Benz of San Jose located at 3000 E Capitol Expressway, San Jose CA 95148. Service experience with service advisor Anthony Lorenzo today was very negative. The sprinter 2500 sat at the service department From 9:30am to 3:00pm without any technician even touching it. The vehicle was brought in for warranty work with a malfunction on the rear sliding step. The service advisor would not return calls after 2.5 hr wait for a status update on the vehicle. Service manager Hannah Welsh said that the appointment is only for the vehicle to be brought in to the service area to “stand in line” and that the vehicle may not be look at until 1.5 to 2 days later depending on work load. From the customer standpoint, this is very frustrating as it defeats the purpose of having an appointment for the service. I need the vehicle for work. I do believe that Mercedes Benz is a great product and should be backed up by excellent after-sale service! Please contact me to see how I can set up a service appoint where I can have the vehicle looked at on that date.

Sep 07, 2024

San Jose Mercedes-Benz Capitol. Have one of the best customer service in the Bay Area.

Sep 07, 2024

Service team is very supportive , Professional , Honest. Even timing there is very quick. I give kudos to Jose , He supported me to much.

Sep 07, 2024

This was my second visit and although they were quite busy, the Service Advisor, Chris Hitchcock was welcoming, friendly and explained the entire process and potential wait time. I always appreciate the heads up. The complimentary car wash made my day! Keep up the good work!

Sep 07, 2024

Very nice service center, quick service and ontime

Sep 07, 2024

What an incredible experience I had with Mercedes Benz of San Jose Service Center. Am so glad I found Jose Plasencia-Arellano, very satisfied with all the work he has done to my car. I highly recommend this shop for all your Mercedes Benz/AMG needs!

Sep 07, 2024

always good service, & never any unnecessary work done-very dependable mechanics. Easy access to the service dept, and as a bonus-car gets the full beauty treatment with a good washing.

Sep 07, 2024

great experience all the way around. Ease of making an appointment, work finished on time as promised and updates along the way.

Aug 07, 2024

Came to service for a software issue. Software got updated, but did not know what was fixed. After software update, driving is smoother and consuming less battery energy. Hope service could explain what got changed because I did feel differences during driving. Response to pedal is slower. And slow down faster after you release the pedal

Aug 07, 2024

Excellent experience. Used car purchase, 2021 Honda Ridgeline pickup truck. Actual sale was pretty effortless. Aftersale repair of a small windshield problem and I did not notice before purchase was taken care of without cost or delay. I would definitely use these guys again if I become part of the Mercedes buying public.

Aug 07, 2024

Excellent service! Resolved my glc63 problems promptly. Excellent job! Thank you! Christopher.

Aug 07, 2024

I had a nail in my newly purchased GLE 450e tire. The service was willing to squeeze me in. They were really friendly and helpful.

Aug 07, 2024

I have been going to Mercedes-Benz of San Jose for many years. Jose always provides the best service for passenger cars. Bill always help me with my adventure Sprinter, plus he is very knowledgeable! Thank you 🙏

Aug 07, 2024

I recently purchased a new Mercedes-Benz C300 from this dealership and was thoroughly impressed with the entire experience. From the moment I walked onto the lot, I was greeted with a warm welcome and prompt attention from the sales team. They took the time to understand my needs and preferences, and helped me find the perfect vehicle that fit my lifestyle. The entire process was seamless and stress-free, and the team went above and beyond to ensure I was satisfied with my purchase. The vehicle itself is top-notch, with impressive features and exceptional quality. I'm thoroughly enjoying my new ride and would highly recommend this dealership to anyone in the market for a new vehicle. Mercedes is EPIC!

Aug 07, 2024

Jose is super nice, friendly, and practical

Aug 07, 2024

Service advisor Anthony was pleasant and straightforward. The work was completed on the promised schedule. All very professional.

Aug 07, 2024

Superb Customer Service, Jose processed my car - took car of SBC unit - Had my car back next day. Polite courteous and strong follow through. Never experience such dedication. great job guys:)

Aug 07, 2024

This was my first experience with this location of Mercedes. I have had my Mercedes 10 years and have had many dealer /shop experiences. This service center exceeded my expectations on every level. The intake was efficient. Uber arrived 3 minutes later to take me home. I heard from the service tech 3 times in the first day. I was consistently statused and picked my car up at the agreed time. Well done!

Aug 07, 2024

Timely and responsive.

Aug 07, 2024

went for the annual service/maintenance of my car. the engineer was extremely professional. i also requested a loaner which was really helpful. they were able to service my car the same day but gave me an option to pick it up the following day so that gave me more flexibility. overall great experience!