Mercedes-Benz of Oklahoma City Service & Parts Center
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Review highlights
"Easy to set appointment online, easy to check in and easy to check out."
"Great personalized service and the friendliest staff."
"My service tech, Jesse, is always a pleasure to work with."
Overview
Categories
Auto repair shop, Oil change service, Tire shop
Phone number
Call: +1 405-236-1224Website
View websiteHours
Sunday
Closed
Monday
7:30 AM - 6:00 PM
Tuesday
7:30 AM - 6:00 PM
Wednesday
7:30 AM - 6:00 PM
Thursday
7:30 AM - 6:00 PM
Friday
7:30 AM - 6:00 PM
Saturday
8:30 AM - 4:00 PM
Description
At Mercedes-Benz of Oklahoma City, our dealership has been in business under the current owners since 1999. We take pride in building lifelong relationships with our clients and serving them for years to come. If you stop in for service or parts, you will see why our customers keep coming back. Our entire team is dedicated to providing only the best in customer service; which you will notice by our quick and thorough response to any requests, transparent communication, listening to your individual needs, and guaranteeing you are comfortable all the way through your service experience.
Reviews (22)
Oct 06, 2024
When going to the Mercedes dealership for service and repairs you should expect to pay a lot more for the work. What you shouldn't have to expect at $185/hr labor rate is for them to completely disrespect your vehicle and then lie about it to your face and on paper. You can clearly see the impact point where they were prying against my windshield to get the rearview mirror housing off. The cracks are on the inside of the glass. Yes my windshield was cracked already but it was filled in and the crack was in a completely different location on the outside of the glass. The crack that was there (in the middle of the windshield) wasn't even touching the cracks that they caused by being careless. I'm sure they were frustrated at the job of replacing the panoramic roof guide rails but it's not acceptable to be careless with my car. I had to immediately go to Safelite to get a new windshield put on and thank God they had 1 left in stock. I have really tried to have a good experience with this service department since I've owned the GLC 300 but it takes effort and honesty on their end as well. It's a shame because I like the brand and thought about trading my other car in for a Mercedes as well. With this being the only Mercedes dealership in the city though I'll most likely be looking at a dealership that isn't Bob Howard.
Aug 06, 2024
A courteous and professional staff, that is always a pleasure to bring my car to.
Aug 06, 2024
Always so friendly, get the job done fast, no complaints! I love this place!
Aug 06, 2024
Best dealership I've ever walked into. Stephanie in sales is great! Everyone in service has been amazing, and they always seem happy. Oh, almost forgot, love my new AMG 53. Will eventually go back for the 63s.
Aug 06, 2024
Excellent service from everyone here! They have my trust.
Aug 06, 2024
Good service
Aug 06, 2024
Great quick service with a smile.
Aug 06, 2024
Jesse T. Has been my service advisor for many years now. He always on top at letting me know what’s recommended service for my car and I never feel pressure or feel like he’s giving me a sales pitch to get my money. I appreciate him and his service very much.
Aug 06, 2024
Lance is awesome!
Aug 06, 2024
Lance is very attentive to the needs of the customer. Frank is also very helpful in ensuring that your loaner car is available upon arrival.
Aug 06, 2024
My service tech, Jesse, is always a pleasure to work with. He’ll keep me updated and help me discern the most important aspects of what needs to be repaired on my car. Mercedes is a great company and stand behind what they sell.
Aug 06, 2024
This place is top-notch! I would not trust my vehicle to anyone other than Mercedes-Benz of Oklahoma City. Lance has been our coordinator for services for our car and he is outstanding! They always make things right and do such a professional job! Plus it’s nice to wait for your vehicle in such a nice lounge that’s stocked with snacks, hot coffee, soft drinks… Keep it up Mercedes-Benz of Oklahoma City!
Aug 06, 2024
Very good service and jesse he is very good taking care of my service and excellent 👍
Aug 06, 2024
When we take the wife’s car in for regular annual maintenance, we always get the best service, not only on the car but the customer service is Top Notch. It’s not just every now and then, it’s every time we go there and I couldn’t ask for anything more.
Aug 06, 2024
Even though they had system problems due to the automotive hack, they still were able to help. I really appreciate the time you guys took out of your day to make sure my needs were met. Great job!
Aug 06, 2024
I bought a used Lexus, and Antonio was helpful and very kind throughout the process. I felt no pressure and everyone (even in finance) answered all my questions and were great to work with. I would be happy to work with them again!
Aug 06, 2024
Marlenea Steffens has always taken great care of us. She is the best.
Jul 06, 2024
Excellent service from Mercedes!!! Even though my car is 15 years old, I continue to rely on the experts at Mercedes Benz to take care of my car!!! Thanks Team Mercedes!!!
Jul 06, 2024
First ..I want to thanks to my service guy…Jeff Lang you are outstanding.,and reliable..overall I really happy with my service at Mercedes Ben in Okc.. I have a long trip 17 hour after I have a service done by Jeff I mean,.I mean no worry on the road what else can I expect from you…thanks you guy for taking us…
Jul 06, 2024
Lance, John and everyone there are amazing!!! You get the kindest service!!
Jul 06, 2024
My experience with the service department. The service manager was exceptional. I am happy with your service department.
Jul 06, 2024
We have used MB of OKC to keep our trucks on the road for a very long time. It is valuable to have mechanics that work on only trucks like mine, and know them as well as anyone.