Meineke Car Care Center

Feb 06, 2025

The staff was plenty nice but pricing was very high. I was not in a position to shop (my truck broke down) So i had to pay the $200 for initial inspection then another $500 and change to replace a thermostat and flush the coolant. A little over 3 hours later, I was back on the road.

Feb 03, 2025

I’m customer of Meineke many years and I am happy with this company.

Feb 02, 2025

100% trust this location , the manager is also very knowledgeable. Appreciate the kindness and transparency while moving along the process on my way to work .

Feb 02, 2025

It’s a horrible business, i came to this place only because of it’s close to my work. I don’t like that they always want to ripped you off, i told them I just changed the belt and air filter but they kept saying they don’t have the record for it and wanted me to change it. Don’t recommend go to this place they don’t care about your vehicle, they just want to make money off you

Feb 02, 2025

Three things starting from the worst to minor annoyances: 1. They said my back breaks needed to be replaced - 3 mm, really should get them done asap! They quoted me $700+ to get the back breaks done. I took my car to get another quote at my regular place (stevens creek toyota). Not only was their quote less than $400, but also when they inspected my breaks, they said both front and rear were at 7mm and did not need to be replaced yet. I will never ever go to Meineke again for anything. 2. I brought my car in for an oil change appointment. When I arrived, they told me a minimum of 2 hrs for the service. So, I went to wait at a coffee shop in the mall. I called around the two hour mark to see if I should start heading over. I would not have called, but there were 0 updates for the entire 2 hours on the portal. The guy on the phone seemed frustrated I called “I did tell you at least 2 hours, didn’t I?” - not super friendly especially that I only called once and only because they were not updating the status online. 3. They said they filled up the windshield fluid and did not - I ended up coming back after receiving my car for them to fill it up - to their credit, they apologized and did it quickly, but this just shows more sloppiness in communication. Adding more comments after the owner’s response. Unfortunately there is nothing the business can do to remedy #1 - it was either a poor assessment or a blatant lie. Neither is good and the business has lost my trust forever.

Jan 31, 2025

Best service ever , the guys are informative and friendly. Being thorough goes along way much appreciated to the team I’ll be back

Jan 31, 2025

Friendly, informative and quick service, thank you for a stress free transactions.

Jan 24, 2025

Everything was very quick and very efficient. Very happy they were able to accommodate me so quickly.

Jan 24, 2025

I have been a long standing customer and have seen multiple change of managers and owners over the years at this location (at least 4 or 5). But I have been lucky to always have a positive experience every time i have gone in and I have gotten some of my custom off road work done here too. My recent experience with Jon, the new manager, was no exception. There were some mistake that happened probably because of miscommunication or misunderstanding of the request. But Jon made it right. Good to see the tradition of good customer service continues with the new team.

Jan 24, 2025

Quick service. High quality. Courteous staff.

Jan 24, 2025

Thanks Anthony! For the customer service you provided!

Jan 17, 2025

Excellent service… great customer care… 👏👏👏

Jan 17, 2025

This place is very professional & transparent. My questions are always answered & I never leave confused or questioning my service. I’ve been in & out recently getting my battery replaced, fluids done, & all the minor details tuned up on my car. It drives so much better. I ended up missing the appointment for my spark plugs service & they rescheduled it for the same week without issue. This place is great for people who drive long distance & want to be up-to-date or know more about their cars.

Jan 07, 2025

0 stars. I know for a fact that they add extra labor costs to the price of services (Employees at the SJ Hamilton location have told me this.) When confronted about this internally, the owner will fire you "because that's just how they do business." This shop is the reason the stereotype of mechanics trying to get over on their customers exists. Extremely bad business practices, no integrity, no morals. DO NOT LET THEM SCAM YOU. Look at other 1 star reviews. If you feel like you are being overcharged, ITS BECAUSE YOU ARE. Better off going literally anywhere else.

Jan 07, 2025

Awsome

Jan 07, 2025

Disappointed that I cannot give 0 score. Spent $1500 to this break expert but ended with no break at all. The car is not drivable.

Jan 07, 2025

Expert advice, at an excellent price!

Jan 07, 2025

First time there. Made an appt, work got done quick. They do what you want them to do. Nothing else.

Jan 07, 2025

In the past customer service was not great. Recently their service have improved 100%. Very friendly and informative about the services they providing. Will recommend this Meinke

Jan 07, 2025

Very good service and Mr. David is a very good person and helps a lot to those who do not speak English, excellent professional David 👋

Jan 07, 2025

We always get great service and always keep our cars running smoothly

Dec 07, 2024

.i found meineke car care employees care about there customers and and they do there very best to fullfield each customers need.i would. Recommend meimeke where you can get good quality work for your car

Dec 07, 2024

I got a flat tire on the road and they were able to get me a new set installed same day great service

Dec 07, 2024

I had an excellent experience at this auto shop! Bennie was incredibly attentive and went above and beyond to make sure my needs were met. I came in to get my tires replaced, and Bennie took the time to explain my options, ensuring I got the best value and quality for my vehicle. He genuinely looked out for my interests and made the process smooth and hassle-free. The service was prompt, professional, and exceeded my expectations. I highly recommend this shop for anyone looking for reliable, customer-focused service. Thank you, Bennie!

Dec 07, 2024

I had an internal error code showing up in my car. The 1st place I went to quoted me 3k without checking what’s happening. At Meineke, they advised to run a quick diagnostic to first understand the problem. They also accommodated my car in their already busy schedule and sent me continuous updates on the car. Very friendly staff and the work was done in less than 1/3rd of what was originally quoted at another place.

Dec 07, 2024

Jon francu was so elaborative and helpful during my pre-purchase vehicle inspection. Amazing experience.

Dec 07, 2024

Meineke on Hamilton is the best place for oil changes and all your need plus build points for free oil change ask for Benny

Dec 07, 2024

Oil change was quick and reasonable. Folks friendly

Dec 07, 2024

The Meineke staff are always helpful, clear, and concise. They always explain the problem well, what needs to be fixed and how long it takes. It makes going to the mechanic a pleasant experience.

Dec 07, 2024

The shop I went on Hamilton Ave in San Jose is excellent! The gentleman on the front desk, John, provided a service beyond my expectations. He not only explained the current status of my car, but also gave me pro and con analysis of items that need to taken care of. I highly recommend this place!

Dec 07, 2024

Today 11/8/24- I came in to have my tires rotated for my 2019 Honda accord and Ben\ the manager -was very helpful in providing all my options as they normally charge $29.99 but matched a mechanic for $25. David the mechanic was very helpful in how he provided solutions for my vehicle not being so smooth on the road and let me know to have my struts and shocks checked. I am very grateful that both of them helped me and made my wait very minimal. 6/21/24- Our sales rep Benny helped us replace my one tire for a reasonable price after it was unrepairable from a nail. It took an extra day for the tire to arrive but overall the service and price was great. They always kept in touch and made sure I knew what to expect. NO SURPRISES. I will definitely come here again for further services. Thanks Ben and David for making this a simple fix. Very transparent about future prices on any issues I requested.

Dec 07, 2024

Very professional service, thank you and I will definitely come back again Advisor was great to work with

Dec 07, 2024

Wonderful job they do at Meineke I recommend everyone I used to work here as a service advisor 09/23-04/24

Nov 07, 2024

Hi, my name's Flyn. We use to use this shop in the past. Unfortunately, the management changed and the service went to crap. We used another shop for some time and came back to this shop in the past few months. We have two cars both over 20 years old. They are great cars but of course have issues - I had some major work done and my car and my wife's car also needed some work. I'd rather spend the money on these than end up with payments. When I came back to this shop I talked to Denny and told him of my troubles with the shop in the past. He told me he'd take care of us and he did! I can't give a higher recommendation for an auto shop - since I've come back I've been 110% pleased with how the shop has helped with repairs and keeping our cars in great shape. We have some significant experience with the shop. It's been an absolute pleasure working with Denny and this shop!!

Nov 07, 2024

Speedy Uber inspection great service