McLaughlin Towing and Auto Repair

Feb 05, 2025

Reid is a great mechanic that gets the job done for the right price. Quality and caring repairs performed efficiently

Dec 06, 2024

They are taking advantage from old ppl my mom put a moped on her parking space with the ticket for her parking and they still tow the moped they r taking advantage on all old ppl this ppl are criminals and someone should do something about it

Sep 06, 2024

Just like most of the negative reviews mine will be no different. To sum up things. My wife’s car was involved in a hit and run accident yesterday. Unfortunately, the state police decided to call McLaughlin towing, even though we had aaa. It was late at night so the yard was closed, so I called in the morning to get the car out. They explained to me that I owed $588 for the tow!!! This was approximately 4 miles from 84 to the shop. They said it was $125 for the tow and rest was for labor and other fees. They never touched my car except for hooking and unhooking it to the flatbed. It is an absolute scam and I hope they will somehow be investigated for this practice. I have small children and they literally put a huge amount of strain on my family due to their stronghold on cars they tow. We are small businesses owners and would never treat someone like that, especially if they were already involved in something traumatic like hit and run. SHAME ON ALL OF YOU!!!

Aug 06, 2024

Crooked

Aug 06, 2024

Predatory tow truck company that tows vehicles from visitor parking. Went to see my friend at his condo while being parked in visitor parking just to find my car taken and a nice 192$ fee waiting for me. Condo had no signage saying that unregistered cars would be towed, just cars not associated to visitors or condo residents. Drivers seemed high on something when i went to collect my car and no one was in the office to answer their door. Had to go around back to find them quickly stash something and be annoyed. DMV should investigate for towing while intoxicated Update: Upon further inspection of my vehicle, i found they damaged my bumper and itll cost me another $700 to replace.

Aug 06, 2024

You are using your company to do dirty business with RedHouse Bar in Danbury …WOW! You should be ashamed of yourself . Charging people $200 tow cars from ReDHouse Bar parking lot , wondering what do you transport in the tow trucks? How big is the tow truck cover up/mask? people should started reporting you to the police and investigate what really is going on since you operated 24 hours ! You and RedHouse Bar should start working on showing people respect! !

Jun 06, 2024

I wish I could rate lower. Damaged my property and laughed about it.

Jun 06, 2024

The person I spoke too very unreasonable and disrespectful hung up the phone 3 times, I had called the state to pick up my car and they went and picked up at my work place for no reason, I spoke to the building manager and they never called them, I still don’t know why my car got towed.

May 06, 2024

Sketchy business practices, cash only and they don’t provide change.

Apr 06, 2024

Absolutely the worst customer service. I called for a price to get the car out since they only take cash and was told he didn't know and to argue the price when I got there. Then he hung up on me and blocked me.

Mar 06, 2024

This place would get a zero if it was possible. CAUTION! Do not use! This is the most unprofessional towing company. They not only damaged our vehicle, which was acknowledged at the time of the tow (with an attempt to fix), but then they denied the damage when we followed up. The individual I spoke to on the phone was disgusting; he was rude, dismissive, and literally laughed at us. Another reviewer called them "predatory" and that they should be investigated which is entirely accurate.

Mar 06, 2024

charged more than state maximum, very rude in person and through the phone and wouldn’t pick up the phone 30 min after they towed my car

Feb 06, 2024

Always fair. Good guys

Feb 06, 2024

BE CAREFUL ON DANBURY MAIN STREET AREA Bunch of thieves Towing truck waiting in the corner to get your car towed IN FRONT OF YOU. Spanish drivers pretend to not understand English. They are UNPROFESSIONAL, RUDE, COMPLETE SCAMMERS!!! BEWARE

Feb 06, 2024

Bunch of thieves makes money with others disgrace !

Feb 06, 2024

Cannot be trusted ever. Ambulance chasers of the tow truck world. Do not let them come within 10 feet or your vehicle. No sense of professionalism respect or dignity plenty more negative things to say nothing positive

Feb 06, 2024

Crooks. The rotten lot

Feb 06, 2024

Don't Use these people. They are not professionals at all. I would not waste more time typing because they are just not worth my time. They deserve UNDER 10 stars.

Feb 06, 2024

Excellent

Feb 06, 2024

Horrible customer service. Called on a Saturday night after a horrible car accident needing a tow truck. When asking a simple question, the person over the phone was swearing and being very unprofessional. Thankfully we were able to use a different tow company for a a significantly lower cost & a much better customer experience. As a professional company there is never the need for swearing or being sarcastic to your customers. Learn to provide better service.

Feb 06, 2024

I was involved in an accident on 84 and Mclaughlin towed my car to their yard. They were very helpful dealing with the insurance agents and assisting me with getting my belongings (including roof box and racks) off the vehicle.

Feb 06, 2024

It is unfortunate that a tow company that is sometimes contracted by a police department doesn’t know the law Had a friend that had their car towed on October 28, 2023, and according to House bill 6657 as of October 1, 2023 it is now illegal for a tow company to accept only cash When I brought this to the attention of the person answering the phone, they hung up on me I gave them the name, and I even told them which lines they had to read to speed up the process of them finding out what they were doing was illegal Subsequently upon calling back, I was directly sent to voicemail It is ironic that in the notes for the above mentioned bill it is stated that the purpose is in part to prevent predatory towing practices but what it seems this company is doing is choosing to continue their predatory practices by choosing to ignore the law Very unprofessional and illegal of them

Feb 06, 2024

Review update! I originally liked this company, however after seeing firsthand their predatory practices, specifically down at Glen Apartments, where they have been towing residents vehicles for no reason. One excuse was there was no handicap sticker, however, the handicap sticker was right in the window and the gentleman took it out and showed the driver, he towed it anyway. Another excuse was the vehicle was not registered, but the owner was able to provide the registration, they charged him to drop the vehicle. Towing somebody’s car in the middle of the night because the registration had a different address. However, the car had the proper permit sticker in the window which is given out by Housing. The people down there live on fixed incomes, and what they’re doing is wrong…..From now on, should anyone in my family need their car towed we’ll be calling Modzelewski’s Original review My sons clutch went this morning on his way home from work. Called McLaughlin for a tow, very professional on the phone and were to him in about 35 minutes. Able to have it towed to from Danbury to New Milford for a reasonable price. Gentleman that came out was friendly and professional as well. Will definitely call again if needed!

Feb 06, 2024

Superior service and great people!!

Feb 06, 2024

The guy who towed my car didn’t write a receipt or report so they said they didn’t have my car when they did, it just wasn’t recorded. Had to file a police report because they told me it was probably stolen. On the bright side the owner gave me a small discount and the man who helped me was kind. But it still was not worth the heart attack of thinking my car was stolen.

Feb 06, 2024

The people towed a person I knows Vehicle .Then three young hoodlums beat and assaulted a senior citizen for documenting possible damage to the car they towed

Feb 06, 2024

This company is a scam they have a old man sit in a car at a parking lot they claim is private property but instead of telling you that you can’t park they wait for you to leave to tow your car & then just want cash only with no explanation on why car was towed highly recommend hiring a lawyer mine confirmed this is dirty business & 100% SCAM!!

Feb 06, 2024

Great job great people Every reasonable price fixed vehicle for my cousin made sure she could travel right down to the wipers.explained everything before repairing Not like some guys who come up with all extras unneeded.

Feb 06, 2024

My mothers car was towed from a spot and the operator said it would be 192 to get it out and what kind of company doesn’t have exact change on them?? For the rest of the money went to the operator. If I ever need a tow? I know who not to call. No wonder I see this company all over main st In Danbury