Massey's Towing & Truck Service

Jan 07, 2025

Hola buenas tardes mi nombre es Bartolomé Beais el motivo de mi mensaje es preguntar hace mucho tiempo contrate su servicio y desafortunadamente extravié un pasaporte mexicano en la grúa que enviaron por qué el chofer me hizo el favor de llevarme a donde llevo mi auto y quería saber si por suerte ustedes no guardan las cosas extraviadas por su ayuda muchas gracias y agradezco si me pudieran contestar

Jan 07, 2025

I just ran into a truck from your company on the 75 north service road, and the driver of your unit was coming into contact with cars at high speed, he almost hit me, I had to stop because he didn't stop and almost crushed my truck, the 2 women who were with the driver were very rude, looking at people badly and making fun of them, I attached the photo because he was about to hit me

Jan 07, 2025

My vehicle was towed for "parking in the grass" at 11:34pm on Christmas day by HGH towing, but my vehicle ended up at Massey. They must be all the same company and just using the different name because they don't want to ruin the Massey name. $359.20 to get my vehicle out. Customer service hung up on me the first time and wouldn't even talk to me about the situation at all. My vehicle has been parked in that spot when at home for the past 9 years without an issue. Very shady company, I'd never do business with them. They shouldn't be permitted to put bible verses on the side of the Massey trucks because what they did on Christmas to people here at Lakewood in Royse City is absolutely horrible. I hope the state of Texas punishes this business accordingly. If this has happened to you, please reach out to the state and the attorney generals office.

Jan 07, 2025

These people put their lives at risk and those of their customers at risk. There was a child of around 4 years old (son of one of the drivers) walking close to where the procedure was taking place, putting her life at risk. They have no idea what they are doing. I don't recommend

Jan 07, 2025

You can tell a lot about a company by the people they employ. There driver attempted to rear end me after honking numerous times because traffic was not moving to their liking. Then proceeded to cut off multiple vehicles just to get around traffic.

Nov 07, 2024

Great staff and service

Nov 07, 2024

You can tell a lot about a company by the people they employ. There driver attempted to rear end me after honking numerous times because traffic was not moving to their liking. Then proceeded to cut off multiple vehicles just to get around traffic. On a two lane toll road at that. 0/10 recommend.

Jul 07, 2024

Massey’s towing company was Awesome! Aaron was very kind and friendly ! They came in a timely manner! Thank you so Much!

Jul 07, 2024

Please do not use this company, They are scammers. I run a major trucking company in the DFW area. I called and spoke with the owner of the company. I explained that I needed a tractor towed from Carrollton to the international dealership in McKinney TX. The owner quoted me 650.00. This was at 2:00 pm, he said it would be 60 to 90 min to arrive, and I agreed. The driver showed up 2 1/4 hours later. The driver picked up the unit and left. My mechanic on site that released the unit, received a call from the owner stating that it was going to be to late for his driver to arrive in McKinney, which was very odd. the owner asked if he could just take the unit back to his location and deliver it first thing in the morning. My mechanic agreed, then the next morning we received a call for payment, 100 % ok. the lady stated that the bill was now 1100.00. When we asked why the bill was wrong, she stated that there was a storage charge. we tried to explain what had happened and that this was their doing not ours. The lady became very ugly and rude. We asked to speak with the owner to get this straightened out, but she said he was not there and that he was the one who told her to charge the extra charges. We then waited until Monday to speak with the owner, he came to the phone and told us that the charges would remain on the bill, we asked why that was because it was his idea to do this to help his driver. The owner said you should have asked if there were any charges, We reminded him again that he had requested we let the truck stay at his location to help him out. We had no choice but to pay this ransom to get our truck back. I normally do not write reviews on companies, but I really fill strongly that need to get the word out to anyone who will listen about what a bad company this is. I have also turned them into the State.

Jul 07, 2024

These people came to pick up a truck from me and hooked it and said it was going to be $600 from Carrollton to McKinney they gave me a lame excuse that they didn't want their driver to be stuck in traffic late in the afternoon so they told me if I wouldn't mind for the truck to lay over at their location one night and they'll deliver it the next day well that's part of the scam next day they still didn't deliver it until I paid $1,100 got to watch it for these tow trucks and this company in particular out of Dallas Northwest highway and Walnut Hill area that's where they're located at very shiesty no good long story short finally my truck made it over there but they use somebody else to deliver my truck big scam

Jul 07, 2024

Need a tow from my drop off to the shop driver came fast and was very friendly thank you Shane

Apr 07, 2024

My insurance arranged for Massey to pick up my vehicle. They never arrived. When I called, they said they could not come because it was in a parking garage even though I assured them that it was NOT and even offered to move it to another area away from the nearby garage.. they just said "sorry we can't help you". They never called to tell me they weren't coming and refused to help me when I did call. I would definitely recommend against using this service

Mar 07, 2024

Says they tow cars but they don’t

Mar 07, 2024

Would not recommend. As a tow truck business, They should be able to except credit card payment by the driver or over the phone. It took the tow truck driver 5 minutes to pull our rig out and then charge $1,900.00. Is this what America has come to....

Feb 07, 2024

Aaron saw and helped us on the side of the road for no money. Even when we offered. GREAT GUY

Feb 07, 2024

Awesome Company!! Best in DFW!!

Feb 07, 2024

Broken down with a blowout and waiting for the police to show up, Aaron stopped and helped me. I offered money, and he wouldn’t take it. Would recommend this service.

Feb 07, 2024

Call them to jumpstart one of my work vehicles and as a business owner myself would not expect that they would gouge clients so I did not ask how much. Took them 5 minutes to jump start my truck and they charged me $375. Terrible terrible service

Feb 07, 2024

Called to have my truck jump-started, took them an hour to get there, and when they were done they charged me $375. Highway robbery

Feb 07, 2024

David was extremely professional and courteous. Great job.

Feb 07, 2024

Good price for towing and a great services. Did lack a little on the communication side, but to be fair they made it up by giving my driver a ride to the hotel. 10 out 10 will definitely use again. Thanks guys !

Feb 07, 2024

Great company for sure definitely helped me make on the fly situations that turned out to be great decisions for all involved definitely know were to Go when ever in the Dallas area at massey’s towing your in good hands professional trustworthy integrity just to name a few words to describe them they went above and beyond for me in ways that just showed good qualities and resilience took the worry out of a bad situation thanks to Massey’s

Feb 07, 2024

Horrible driver. You know the kind of driver who has a bigger vehicle and just slowly drifts into your ledger to "merge" even when there is no space, relying on others to just back off for the bigger truck? Yeah, that's this guy on I-35 in the middle of morning traffic. Ironic that the tow truck is the one likely to cause accidents.

Feb 07, 2024

I call for two tires swap And I have my own tires and after hours dispatch said I have to buy one tire from them and they do the job I ask how much is it? She said one thousand dollars 🤭 That’s crazy I never come to this shop again

Feb 07, 2024

I just wanted to say thank you to Massey’s Towing and the driver Chris for helping me out yesterday. I needed a tow from Oak Cliff to Farmers Branch and they were there in no time and also the cheapest I found but professional. Would definitely recommend them!

Feb 07, 2024

My truck's air dryer and air compressor for breaks went out . Got it to Masseys they got me right in. Had me rolling the next day. Can't ask for a better service and kept me informed . Thanks for your class.A service. Huge stress relief.

Feb 07, 2024

One of the worst experiences I have ever in the truck maintenance. I asked to know how much and the owner asked about $300 and plus for the small cracks shown on the picture. And I say too much and he wanted to charge me for 30 minutes because someone came and looked at it. When I went to take my truck the guy already started it. I have no choice and let them do it. To my surprise the office is full of bibles quotes and the characters of the owner is quite rude and I bet he never read anything from the Bible. Shameful to see this kind of behavior while showing unbelievable disregard to fellow human being.

Feb 07, 2024

Ridiculous pricing. Extremely dishonest people. Zero integrity and a whole lot of ignorance.

Feb 07, 2024

These people suck! Rocks flew out of one of their trucks and they took no responsibility for damage to my vehicle. Don’t do business with these people!!

Feb 07, 2024

Very quick service on the towing got to me in 15 minutes. But I don't recommend getting mechanical work done here you might end getting towed somewhere else over all they are decent people, the owner will try to help you out however he can

Feb 07, 2024

Was really pleased with the excellent work I received by Aaron the tow truck driver. Pulled me out out of the mud. Didn't tear up any of my equipment.

Feb 07, 2024

We had to have a damaged 53' trailer recovered and Sean showed up in a timely manner. The recovery was not easy due to the landing gear being sheared off but,Sean took his time and made sure we safely recovered the trailer and got it to a secure section of our yard. He was kind, curious and patient. Please give that man a raise.