Marshall Tire and Auto

Jan 06, 2025

Owner/manager unfortunately isn’t a nice person. If you read through his lowest reviews, the unkind responses he gives to customers who had bad experiences is proof he is not a great business owner/manager. He lacks customer service skills and puts in little to no effort to bring those customers back to make it right. Instead he is very defensive and adds more fuel to the fire. This only leads to people going around telling others to not go here for service, so I don’t understand why he does that.

Dec 06, 2024

Excellent customer service. Scott is wolling to help anyone who graces his establishment. Everyone is greeted with a smile, and the pricing is fair.

Dec 06, 2024

Not so great

Dec 06, 2024

They didn’t do the work we asked and tried to charge us for work we didn’t ask for

Nov 06, 2024

Don't let the past negatives steer you away from this shop. Scott is the hardest working guy I have ever met. Honest and affordable and always polite and friendly. I live in the neighborhood and have had all of my cars worked on by him - never an issue. Learned from him that he had a more than dishonest ex business partner - thus the negatives. Scott is all hands on and reliable. Give him a chance and you will not be disappointed.

Oct 06, 2024

Noticed I had a flat on my way to work the other morning, luckily I was right by Marshall Tire and Auto! They got my tire patched up quick and I was on my way, very friendly and helpful!

Oct 06, 2024

They are awful go to airport auto just got a battery put in they came back had to get a new one they gave me a bad battery this place should be shut down

Jun 06, 2024

Caught a flat tire near Marshall Tire and Auto, was able to drop it off minutes later and have it fixed before my lunch break! So friendly, yet professional with very honest prices. Thank you so much for your care!

May 06, 2024

Scott is awesome always gets us in for anything on short notice and gets us back on the road fast

Feb 06, 2024

Always have had good experiences here - been in several times for oil changes and state inspections

Feb 06, 2024

Friendly. Honest. Quality work. I stand by Scott and his crew for sure!

Feb 06, 2024

Great Service on my tire. Really helped me out. Was quick and thorough. Would highly recommend.

Feb 06, 2024

Great price and great service!

Feb 06, 2024

MY SUBARU NEEDED A NEW COMPRESSOR. SCOTT THE OWNER AND HIS MECHANIC WORKED TIRELESSLY TO INSTALL IT WHILE I WAITED IN THEIR LOUNGE. UNFORTUNATELY, THE A/C FAILED AGAIN ON THE WAY HOME. TOOK IT BACK AND SCOTT RAPIDLY LOCATED A BROKEN O RING AND REPLACED IT. . CAN'T SAY ENOUGH ABOUT THEIR EXCELLENT CUSTOMER SERVICE AND HAVE ALREADY TOLD FRIENDS TO GO THERE. David Gollan

Feb 06, 2024

They did a great job changing my flat quickly and at a reasonable price!!!

Feb 06, 2024

This place is amazing! Friendly service, kind staff, easy in and out. My first time here but definitely not my last. I give them 10 stars! Thank you 😊

Feb 06, 2024

Worst place to take your car to fix !! Everyone avoid this place they rip you of with high labor charges

Feb 06, 2023

Always a pleasant place to go.

Feb 06, 2023

He is the best mechanic I’ve ever known. 20/10. <3

Feb 06, 2023

I've had a plethora of car issues recently and the team at Marshall Tire and Auto has always been wonderfully helpful, understanding, and kind.

Feb 06, 2023

Scott was very nice, honest, flexible and helpful. Will be making this my first stop for car service in the future.

Feb 06, 2023

Scott's service was quick and affordable. Fixed my tire in a timely manner and without any hassle at all. Edit: my tire went flat again and there was a small hole. Scott fixed it at no extra charge - I appreciate him for understanding my situation.

Feb 06, 2023

Had my state inspection done in under an hour and patched a hole from a nail in my within that same time frame - quick and affordable!

Feb 06, 2023

I afforded 150 to put a starter on that I purchased on a on my car..... He wanted an hour and a 1/2 to 3 hours so anywhere from a 124 to $200.... $150 sounds fair he said no I can't make my own prices.... Go figure

Feb 06, 2023

I was irresponsible and didn't pay attention, found myself past due for a safety inspection -- my usual go-to shops couldn't squeeze me in for another two weeks or longer...I called Marshalls per a friend's recommendation and they were able to squeeze me in within just a few days! I wasn't able to bring my car in until late morning but they still had it ready to go in roughly an hour despite seeming quite busy. Super friendly service, no hassle whatsoever -- I'll definitely be going back!

Feb 06, 2023

Marshall's is the only place I go for my car repair. Scott is just a good man, doing honest work. Very reliable and trustworthy. I never feel like I am getting taken advantage of. Car is always repaired rapidly and proffessionally. Could not reccomend here enough

Feb 06, 2023

The worst workshop you can find broke parts of my car and said they would replace them with new ones and it's been more than two months and they don't answer my messages or calls, nor do they want to pay me for the damage to the car that they ruined even more and they didn't even leave it right. I had to pay extra to have it fixed at the dealer

Feb 06, 2023

Worst person ever I met. Yes, that's Scott. I took my car for windshield wiper problem. I told him that the motor is not working. After 3 hours he sent me a message that it will take $550+ for motor replacement. I found it too much and asked him to take my car back and will go another shop for second opinion. He then charge me $95 for windshield wipe inspection! He told me that it took 1 hour for inspection!!! Can you believe it? They are just fraud, while I said him earlier that my wipe motor is bad. Imagine the the situation, I had to pay $95 just for doing nothing. Never recommend. Worst Business person. Reply to the comment: I didn't want a free service. I already paid you. My concern is how come wiper checking took you 1 hour of investigation? Did you use microscope to do so, nonsense. This is surely a lie and made a false hour by yourself. On the other hand, if it actually took 1 hour to check the wiper, then think how inefficient you are! You are just a learner and don't deserve to run a shop. Close it. Period.

Feb 06, 2023

they handled my car repair so quickly and efficiently, and were very kind and helpful. I was able to get my car back way faster than I expected! they will now be my go to for any car issues!

Feb 06, 2022

Great service, the only place I will go.

Feb 06, 2022

I went to Marshall Tire and Auto for my inspection 3 years in a row. The first year it was something minor <100 that I needed to fix. Last year they failed me for wipers...ok 30 dollar fix. This year, they failed me for brakes and rotors before trying to charge me >1000 for the fix. I asked for the measurements of each pad before being told me, "well they are small enough to not pass inspection and they need to be fixed." I declined to have them fix it. I looked at the brakes and rotors and didn't notice them needing to be fixed. So, I took my vehicle to another shop I trust to do the work. Well, they were only halfway through the life of the parts and passed inspection at the other place. The lowest pad was 5/32 with 2/32 being the VA inspection minimum reading. I went to Marshall Tire and Auto, because it is close to my office and they had an opening when I needed it done versus the other places I have used. This place is fine if you come in for something that you know needs fixing (oil change, tires, etc.), but lying on an inspection is untrustworthy and I'll take my business elsewhere for life. Read reviews below of the exact same things happening year after year. Look up other places with higher ratings.

Feb 06, 2022

I went to this mechanic to change my front brakes. The mechanic wanted to change both the front and rear brakes and rotors for almost $1000! He said that the rear brakes needed service because the pads were low and the rotors were rusted. I only had the front brakes and rotors changed for about $490 which seems much above market rate. I inspected the mechanics work and found that he didn't even change the brake clips (see picture). Honestly, this is really poor quality work for a brake job. The brakepads come with free clips and it only takes a couple seconds to pull the old clips off and put the new clips on. Brake pad manufacturers included these with their brake pads because its important for the brake to function correctly. The manufacturers would love to save 20 cents if these clips were not important. If the mechanic skipped something so easy, it makes me wonder if he messed something up. 2 days later, I changed my own rear brake pads (For $35 in parts). I found that the rear rotors were within spec. They had rust but it was an entirely normal amount of rust because rotors normally get rust the second they touch water. The pads made contact with the rotors no problem. This makes me think his suggestion that the rotors were bad was to get more money out of me.

Feb 06, 2022

Owner was friendly and knowledgeable. Took care of my vehicle right away. I would recommend this business to my friends and family.

Feb 06, 2022

Scott Marshall is the only mechanic I trust to fix and maintain my cars. I've been using him for fifteen years, and hands down he is the best in town.

Feb 06, 2022

Scott failed my vehicle for the VA state inspection because of rust on the brake pads and or rotors. Showed me an estimate for over $600 and said I could have the vehicle back in an hour to hour and a half. Huh? Brakes had just been checked 30 days earlier and I was told everything looked good. I declined the repair - drove off with the FAILED INSPECTION sticker. Took car to my regular repair shop - had brakes rechecked - was told failing my car for the minor rust on pads/rotors was the equivalent of getting a speeding ticket for ONE mile over - perfectly legal but complete horse pucky. Was also told Marshall Tire is 'known' for this - location is close to UVA, students and parents and women get taken advantage of. PROBLEM is once you drive in for the inspection - the previous years sticker is immediately removed and you have NO option but to pay them to repair or drive off with a failed inspection sticker. I had time and option to have a trusted mechanic re check the brakes and go somewhere else for a state inspection. Vehicle passed- new sticker obtained.

Feb 06, 2022

They were great. Very friendly. Needed a state inspection and they got me in very quickly and 30 minutes later I was out the door.