Lux Auto Centre

Jan 23, 2025

I have a 2007 Sprinter that 3 shops couldn't diagnose what was causing the intermittent turbo underboost issue sending the engine into limp mode. This is extremely dangerous when trying to pull out into traffic to find you just lost power with fast moving traffic bearing down on you! Most shops I called declined to even try or said it would be several weeks to even take a look, and I'd need to leave my van there the entire time. Frustrated, I researched how to diagnose it myself and spent 100+ hours replacing common parts with no success. I literally drove 550 miles from Detroit to Knoxville with the hope that Sergei could get me in and out quickly. A broken exhaust manifold (buried deeply between the engine, turbo, and firewall was the culprit. A very difficult job! He had it diagnosed and fixed in under 48 hours and was VERY reasonably priced! He also spent the time answering my questions regarding advice on how to keep my van running right for the longest term. I could never ask for, nor expect, a better experience. I'm sending anyone in my online Sprinter groups to LUX if they're near TN. Thank you, Sergei!!

Dec 06, 2024

Great people to work with! Great service

Dec 06, 2024

Lux Auto Centre is an amazing place for various, crucial car repairs. They are very professional, punctual, polite, and pleasant to work with in regards to your automotive necessities. May the Lord bless you, your company, & your sweet family.

Nov 06, 2024

We're able to fix my sprinters injector seals for 1/5 the price of another shop. Prompt service, will be returning for any other issues I have while in the area

Aug 06, 2024

I was on my way to knoxville when my engine light and starts countdown came on my sprinter van. Lux not only got me in right away but fixed my van the same day. I recommend this shop to anyone looking for a honest great shop for sprinters.

Mar 06, 2024

A good honest experience

Feb 06, 2024

Came here out of state with an issue on my Sprinter van the people here are awesome and knowledgeable highly recommend

Feb 06, 2024

Great Service real pros

Feb 06, 2024

My sprinter broke down over Memorial Day weekend. Everything everywhere was closed but this company responded on a holiday weekend and we’re ready to get me back on the road Tuesday morning.

Feb 06, 2024

They were really nice. 👍👍👍

Feb 06, 2024

Very nice and professional

Feb 06, 2024

Very professional, mechanical shop. With very helpful and friendly personnel.

Feb 06, 2023

Bought a basket case 2005 Sprinter RV. It needed an engine, and turns out a lot more. They got me going. We left out mid June been as far north as Maine as far west as Chicago, south to Atlanta and the beaches of Sout Carolina and back again. Not a lick of trouble and 18 MPG. These guys know Sprinters you won’t go wrong.

Feb 06, 2023

I cannot recommend these guys enough. My business depends on my vehicle, and they worked me in on an urgent situation and got me back on the road quickly. I’ve also used them for scheduled repairs and they were timely and on budget. My only hesitation in recommending them would be that I don’t want them so busy they can’t keep working me in, lol! They even have a nice waiting area and clean bathrooms, and everyone I’ve talked to there is super courteous. They will always be my first call to keep my Sprinter rolling.

Feb 06, 2023

My family and I were getting limp mode issues with our sprinter van and we called lux auto and spoke to a nice helpful gentleman… Sergio? I’m not sure his first name but I told him the problem we’re having and diagnose the crack intercooler hose on the phone… what a mechanic… unfortunately we couldn’t stay an extra day to the mechanic to install it but we got the part and got back on the road.. we found a great experience mechanic Knoxville that is actually willing to help the customer instead of racking up a bill… I will definitely recommend to my family and friends in Knoxville… thanks again

Feb 06, 2023

Our friends were driving from FL to MI. Had Sprinter trouble near Knoxville. Lux Auto got the part & fixed it right away! We were making the same trip from Chattanooga when our engine light came on near Knoxville. They quickly diagnosed the problem, fixed it & had us back on the road in an hour. These guys are talented, smart & know their European vehicles!!! I give them a 10+++.

Feb 06, 2023

Super service!!! Thank you

Feb 06, 2023

This workshop is great in everything I found service and prices that I did not find anywhere else!! You go to him from Nashville, and if he goes too far, I'll go to him⭐️⭐️⭐️⭐️⭐️

Feb 06, 2023

We are very happy with the service received from Lux Auto Centre. Serghei and his team are Sprinter van experts! We had a fuel system issue that required towing from the mountains of North Carolina to Knoxville. We found Lux Auto Centre after initially having it towed to Mercedes, and super glad we found Lux Auto Centre. The communication was very professional with a detailed diagnosis and estimate, and updates on the repair progress. At the completion of the repair, we were shown the worn parts and exactly what had failed. We would highly recommend Lux Auto Centre. We live in the Nashville area but we will return to Knoxville and Lux Auto Centre for our Sprinter maintenance going forward. Thank you Serghei and team!

Feb 06, 2023

We were 500 miles from home in our Mercedes Sprinter when the check engine light came on. I called Lux, the owner answered the phone and said to come right by and he could read the code. He told us what the problem was, made his recommendation (in this case it was an emissions issue that was covered under dealer warranty) and sent us on our way. I truly appreciate his willingness to help us out on short notice. I wish we lived in Knoxville--this would be our go-to sprinter mechanic.

Feb 06, 2023

Excellent service at a fair price.

Feb 06, 2022

Got me in same day for oil change also told me what else needed to be done with my sprinter very reasonably priced. Will be going back to him when I am back in town.

Feb 06, 2022

Great customer service. Knowledgeable and efficient.

Feb 06, 2021

Serghei is the best! Keeps my Sprinter on the road and gets it done fast

Feb 06, 2021

Very helpful and honest.

Feb 06, 2021

Very satisfied with the work done, today it is difficult to find someone who really understands the Sprinter problems but Lux Auto Centre workshops know their job, very grateful for the work done, thank you Sergey

Feb 06, 2020

Excellent service! Very knowledgeable and easy to work with! We are lucky to have a Sprinter specialist this good in Tennessee!

Feb 06, 2020

Great guys here, I always swing by when my sprinter needs work. Fair prices and wait times

Feb 06, 2020

I recently bought a Sprinter and took it here because of the positive reviews. I was not at all disappointed! The owner is very nice and does a great job. In his spare time, he rebuilds Sprinter engines, so you can feel assured that they know what they're doing. My Sprinter runs better than ever, the prices are very fair, and the owner of the shop is honest. I would highly recommend them to anyone with a Euopean vehicle, especially a Sprinter!

Feb 06, 2020

Lux Auto Centre and the family who runs it is amazing. My family are full-time Rvers in a Class B Sprinter 2500 Leisure Travel Van RV. I called late one day when I checked out of a campground about an hour away, started a multi-state trip in my RV, and then discovered a major oil leak. I couldn't find anyone who worked on Sprinters where I was, so I expanded my search to the next large town - Knoxville. I called Lux and they were so helpful and agreed to work me in the next morning. I spent the night in Knoxville and was waiting for them when they opened. First, I was very impressed with the massive lift which raised my heavy RV into the air - not just any small shop has that! The owner very patiently walked me around the engine with a pen light and showed me the many small leaks coming from a gasket. He also showed me hoses that obviously needed changing and cracks in my serpentine belt. He patiently explained every needed repair in terms I could understand. His quote for the work was very reasonable (probably a third, or less, what the Mercedes dealer would have charged). At that point I realized just how knowledgeable and honest they were, so I asked for some preventive maintenance while they had the engine taken apart. Due to the turbo diesel engine the work was very labor intensive and I was in a Knoxville hotel a couple of days, during which they kept me informed what was happening with the repair. They finished when promised and on budget. Now keep in mind - they worked me in to help a traveler! They had other repairs going on when I arrived, but I never felt like a burden. Since then I have driven the RV to the coast of Virginia, back throughTennessee and all the way to Ft. Lauderdale. Not a speck of oil has leaked and my Sprinter runs great. So great I'm going out of my way in a few months to to go back there to have my transmission serviced and some other preventive maintenance performed. Lux Auto Centre truly saved the day and Knoxville is very fortunate to have them.

Feb 06, 2020

The best mechanic shop in town! Friendly, honest and trustworthy. There is a great peace of mind in knowing that you can trust them. We always bring our cars for repairs and haven't been disappointed. Great prices, great people, great place!!!!!

Feb 06, 2020

The guys at Lux were able to diagnose and repair the problem quickly which kept our down time to a minimum.

Feb 06, 2019

Great service w/ family environment! Very clean lobby & restroom.

Feb 06, 2019

Great service. Serghei is a life saver. I have an 04 sprinter. It has seen better days but every time I think it's about to quit on me he gets me back on the road again. Thanks again

Feb 06, 2019

Love Lux Auto Centre! Have been using them for several years. They do a fast, very thorough, and reliable job. He knows his Sprinter.

Feb 06, 2019

Needed a diagnostic on a my bmw, they found the problem right away and fixed it, Customer service is excellent, very fair pricing and quality work! Will be back for future repairs!

Feb 06, 2019

This is the best auto center . I have known them for several years. Always the best job👍 Very nice owner. They rebuild transmission on my Sprinter about a year ago now it works perfect never had any problems afterwards. I take all my vehicles not only Sprinter to this auto service. I trust them because everything is always fixed and guaranteed to work perfectly . I wouldn't choose any other company.