Lonnie Roberts Auto Services

Jan 06, 2025

Travis and the whole gang are amazing. They got my truck up and running. Will definitely be back. My go to shop from now on

May 06, 2024

Nice folks to deal with

Apr 06, 2024

They are fair in prices & just bc you are a woman, they don't try to take advantage of you...

Apr 06, 2024

Very curious, dependable

Feb 06, 2024

A little high on price $611 to get my car out. But very nice and helpful employees especially the lady at front desk. Hopefully be able to get my car out today maybe they can work with me. Very clean office and nice atmosphere.

Feb 06, 2024

Good honest people.

Feb 06, 2024

Got my car in on a Friday afternoon and was able to pick it back up Monday! I can't complain about that, pretty good turnaround time.

Feb 06, 2024

Great customer service and very reasonable quote for a starter

Feb 06, 2024

Great service! No fluff no buff, they were straight to the point and got the job done in record time.

Feb 06, 2024

I was referred to this place for auto repair after collision and they did a good job on repairs, so when we needed repair done and we went back for that and that was a mistake. There's always something with this place, There are always 2-3 people calling out daily which hinders the work done on your car, It's surprising they are in business. Sounds like a change in management and staff for allowing slack workers.

Feb 06, 2024

Our go to mechanic and towing service for 13 years. Love them!

Feb 06, 2024

The owner of this shop is a awesome individual. Very good customer service.

Feb 06, 2024

The woman who answers the phone is very rude and seems like she hates answering the phone lol gave her my VIN number and she told me they would give me a call back with an estimate and I never received a call. Totally fine I will definitely spend my money elsewhere. Beware!!

Feb 06, 2024

They replaced a camshaft sensor in my truck. It seems to be ok. Just got it back yesterday. I did wait a long time to get vehicle back. Three weeks. Luckily I have a second vehicle to drive because if I didn't I would have been in trouble. I had to take the vehicle for a good wash when I got it back. I guess from the muddy roads. I don't know. 🤷🏿‍♀️

Feb 06, 2024

Travis and his mechanics know their stuff and always do the best work you can get.

Feb 06, 2024

Went up there to get an estimate on my car November 13, 2023 had pictures took as well as paperwork done for the estimate. The receptionist stated they would email me when finished. No one never returned my call or did they email me the estimate that I came up there to receive. I called on November 27, 2023 inquiring he told me my information wasn’t in the system and he did not have anything on file for me. I would not recommend this place at all.

Feb 06, 2023

Brought my car (Mercedes S600) to Travis. Left it with him for at least 1 day, plenty of time to do the necessary checks to find out what's wrong you'd think. He was supposed to give me an estimate for repairs on the steering-gear / front wheel suspensions of the car, where you could clearly hear the front-left suspension squeak. Never got a quote from him, call back or anything. For no reason at all. If I would not have been polite or I would have offended them in any sort of way, I could have understood. But here I simply never got a call back for no apparent reason. If they don't care to perform the repairs or give you a quote due to lack of time or something to that extent, why not simply tell the customer right away instead of wasting his/her time while holding his/her car for an entire day on their premises?? Is asking for a quote in writing (for a repair which could have easily costed a couple of thousands bucks) too much to ask for these days?? I just don't get it !! Even after calling Travis again and reminding him that we had agreed upon getting me an estimate, he gave me the go-around. Conducting any business like this, they don't deserve getting me as a customer, my trust or my money.

Feb 06, 2023

My car got towed but they made it the most easiest best experience to get back

Feb 06, 2023

They handle our vehicle repairs lately. No complaints!!

Feb 06, 2023

Took my care to this business thinking it was a reputable company for a new clutch to be put in the car and they kept it for 3 months before ever touching the car. I called the business for a total of 15 times trying to find out when the car would be ready for me to pick it up. After the 13th call Travis Roberts owner of the business finally called me back and said the car would be ready on Monday that was on a Friday. If there was anything lower than a "0" I would surely give it less than a "0".

Feb 06, 2023

Best auto service around. We've never been disappointed! Friendly and helpful staff, reasonably priced.

Feb 06, 2023

Lonnie Robert's Auto Services is an awesome place to get work done on your vehicle. I've had my car there three times for various repairs and found their work was excellent. Travis, the owner stands by his word and is very honest with you. I highly recommend them.

Feb 06, 2023

Love them!

Feb 06, 2023

Quoted time was accurate

Feb 06, 2023

So here was my situation. Thursday night my car started driving really rough and I was unable to go over 30mph. I’m new to Columbia with no friends or family to help me out if i was without a vehicle long term. My job is 30 minutes from my house and involves mostly highway driving. So I was looking at a very bad situation for myself if I could not get my car fixed quickly. I had to miss work just to try and get the car repaired. I called and spoke to Travis at about 7:45 am Friday morning. Not only did they allow me to drop my car off at such short notice, they diagnosed it, and fixed it all the same day! I was able to pick my car up at 5 pm and paid such a reasonable price for the work they did! I’m very grateful for this shop and will be returning for all other services! Finding a good shop in a new area is hard, but I found mine!