Lloyd's Mid-Town Tires

Feb 04, 2025

Always the best & finds the quickest easiest way to get me back on the road

Jan 10, 2025

The best around. Great communication...fast service. Very personable

Jan 07, 2025

Charged $800 for an oil change.

Jan 07, 2025

Charged my wife $88 to replace a brake light bulb. It’s an $8 part that takes 5 minutes. I could have easily done it myself. They charged $44 for the bulb plus $40 labor. Ridiculous! We will never be back. They also took 4 hours to do an oil change and that’s with an appointment.

Jan 07, 2025

Good service technicians. Wonderful customer service. Helpful, courteous and patient!

Dec 07, 2024

Called ahead to schedule a smog appointment, gave information about the vehicle, year, make, model etc. Then come time for my appointment I arrive and am told they do not smog vehicles older than 2000. The young lady at the register was not apologetic at all despite my mild frustration, and was rather rude. This is why you avoid chain places, and go to a local mechanic.

Dec 07, 2024

Came in for an oil change; after they performed the work they informed me that my valve cover gasket was blown. Not sure why they didn’t ask to do the valve cover before the oil change considering I had been waiting for there for 3 hours and not fixing the valve cover gasket would defeat the purpose of the oil change. I made this point to the lady at the desk though I do think she had any idea what I was talking about. The whole experience left me thinking that these people or either evil or just plain stupid. Please hire more qualified professionals or people whom take pride in their work and know how to do job the RIGHT way, the first time around. Will not be coming back and you shouldn’t either. Save your money

Dec 07, 2024

Great, fast, and affordable service!

Dec 07, 2024

Happy to give a five star rating if I get a refund on the supposed “tire insurance” that I purchased. I was in in February and purchased four new tires. I also added extra road hazard insurance on them. A few months later, I rolled over a screw and got a flat. so of course, I was happy that I had purchased the extra insurance. I checked my receipt and I could see I was built to the insurance, but I didn’t have any other information. So I called Lloyd’s. They seemed confused and said “I don’t know. All I have is a phone number. You’ll have to call the phone number. “ So I called the insurance company and they said that I needed a plan number. They said “we sell hundreds of plans. We need to know what your plan was”. Which makes sense. So I called Roy back again. Crickets. they had no idea what my plan number was or how to find it. I asked what I should do. Crickets. If you guys want to respond and perhaps offer a rebate on the insurance that you sold me, I still have my receipt. And I will have a record of the phone call as well. Thank you.

Dec 07, 2024

Prompt, courteous, and professional.

Dec 07, 2024

Wonderful local repair garage, great service, honest and professional work. Great prices on a variety of tires as well. Check them out!

Nov 07, 2024

Excellent service, fast and very friendly!

Nov 07, 2024

The staff here is great they get work done great very professional

Oct 07, 2024

Have been here before with great service and would recommend, however this last time I got tires mounted and balanced and an alignment done, I had to come home and torque all the cam adjusters to spec and they left a jamnut on my tierod end completely backed off and loose. Used to recommend Lloyd's to my friends but I think I am going to go with a different shop in the future.

Oct 07, 2024

Was in scotts valley on vacation, and was worried my tires were bald and needed replacing. Got a quote from this shop, but then realized the work would take a couple hours and needed to go to dinner. I asked for his honest opinion on how badly I needed replacement. He easily could have lied to me and said "right away" to make the money, but let me know i could go another month or 2. Appreciate that this is an honest shop and not just trying to lie and scam to get money.

Sep 07, 2024

Good selection of tires. Manager was very helpful and took his time helping find the right set of tires for my truck. Performed the tire replacement and alignment. Ready to pick up on time. Great experience!

Sep 07, 2024

The service is back to pre buyout levels. Thanks Canek.

Aug 07, 2024

After patching a tire and remounting the tire rotated 150 degrees, they tried to send me off without rebalancing. The front desk claimed they always rebalance. The techs in the back said they never rebalance. This place has gone down the drain since they were acquired by a big corporation called Tire Choice. This is not a local company. There are plenty of good local options.

Aug 07, 2024

I did a walk in smog, and they had my car finished up in a couple of hours. The folks there were friendly and made this easy. Will gladly become a return customer.

Aug 07, 2024

I have been going to Lloyd's for my car maintenance and tires for 10+ years. Their customer service is great and I always feel I can trust their suggestions about required work to be done. The Scotts Valley location is very convenient and my car is always ready when promised.

Aug 07, 2024

They fixed my bike tire for free and pumped it up. W in the chat

Aug 07, 2024

This is the last place I will ever buy tires from again!! I bought tires last year, the most expensive tires in the county cause, I made an appt online and when I arrived was rudely told they do not make online appt. Have not been able to have my tires rotated and balanced because they told me when I called they do not make appt for that. I went one day, they were busy, went again they wanted me to leave my car for hours, and then told me they could make an appt. Which is you make appt or NOT! I will pay someone to rotate my tires, rather than go back here. This is what happens when you try to support local business

Aug 07, 2024

Writing this review with the caveat that my rating may change based on how Jennifer and the team at Lloyds handle the situation from here. I brought my truck to Lloyds with the ask to have them use the Road Force balancing process on a set of aftermarket wheels and tires that didn’t balance well with the standard process at a different shop. After talking with Jennifer and the techs, they agreed to do the Road Force balancing process which takes a little longer, but I agreed to pay for the extra time. All seemed fine until I went to pick my truck up when it was done. Jennifer told me it went good and proceeded to bill me for the work. After I paid, she gave me the key, I went to leave, but decided to take a look at each wheel…. Upon inspecting their work, I noticed one wheel smelled like fresh spray paint (these were brand new purchased last weekend). I felt the wheel and without a doubt it has a fresh coat of flat black spray paint over two large gashes in the powder coat finish. I rubbed the paint and it was sticky and rubbed of as if it were brand new paint. After looking more it was very obvious the technician damaged the wheel and tried to cover it up in the most ghetto way possible (he spray painted my $400 wheel), even got overspray on the tire. The manager either didn’t know about this or also tried to hide it from me. I pointed this out to Jennifer and two other technicians (Rob and Kinec) who agreed it was freshly spray painted. They apologized and agreed purchase me a new wheel to replace. It gets worse…. I go across the street to meet my family for dinner, after explaining the situation to them they take a closer look at all my wheels and find another wheel was damaged (less noticeable but also a large chip out of the powder coat), so now they need to replace 2 wheels. Even further, I get home and notice one wheel still has the wheel weights from the old shop that originally balanced it, it wasn’t aired up to 50 psi like the other three tires (I had them all set to 45), and it was the only one who’s lug nuts were torqued to spec (I previously torqued them). Which means, they didn’t even take this wheel off the truck and balance even though they charged me for it. And lastly, looking at another wheel, one of the weights they put on was falling off because they tech didn’t clean the ripped foam from the old weights off, meaning there could have been other weights that fell off and that tire is no longer balanced. So, I’m absolutely blown away by all of this and this has by far been the worst experience I’ve had in my life with any automotive shop. They charged me $280, owe me a refund for one tire for the work they didn’t do, another refund for the wheel from weights falling off, and caused $900 worth of damage (two Method 705 wheels) I’m happy to raise my review rating if they are able to remedy these issues, but until then I’m going through every effort to expose how dishonest, unprofessional, and untrained this shop and the technician there is. 8/5 update: Jennifer spoke with the regional manager and they said they can only repair the wheels. This is not an option however as it voids the original manufacturers warranty (Method Wheels) on the wheel finish. I communicated that with her and am awaiting a call back from the regional manager.

Jul 07, 2024

Took my car here for a maintenance code on my Honda. Part of the code included an oil change and tire rotation, but it also specified things like air filters, spark plugs, etc. They took the car in and said they would do the oil change first, then inspect and let me know what else needed to be done. I checked in by phone every 3 hours for 9 hours, sitting in a coffee shop and each time they told me the oil change would be just a little bit longer. Finally I came back at their closing time to get my keys and take my car back. They cleared the maintenance code without doing any work other than the oil change, didn’t tell me the results of an inspection, didn’t schedule me for more work. Suffice to say I had to go to another place the next day to get actual service.

Jul 07, 2024

Worst tire shop in Santa Cruz County!! I normally would never go to a Lloyd's tires. They have always had terrible customers service and overcharged for their labor. I recently moved across the street from the Scotts Valley Dr. location. I had a nail in my tire and 3 children in a stroller so I really didn't have another option but Lloyds. I figured I'd give them a chance since I've never been to this location and the one a had a bad experience at before was Downtown Santa Cruz. I stopped and asked if they could remove the nail and patch the tire. I paid a $35 deposit. After I was told that my tire tread was too low and the service couldn't be done. They guy at the desk said he refunded me but I still haven't received the $35 back over 2 months later. Anyways I came back the next day and spent over $1,900 on new tires and brakes. That will NEVER happen again. I've tried reaching out to the shop regarding my refund for the tire patch but they say they have no record. They have been super mean to me and refused to help any further. One girl gave me the number to a regional or corporate manager who was so rude to me. I tried explaining to him the issue but kept getting talked to in a hostile and condescending tone. It got to the point that I was being belittled by the manager for trying to get my $35 back. I was treated like some type of scammer or lyer. Mind you I just spent over $1,900. If this is how they show appreciation to customers then they won't have my business. I will never recommend them to anyone. Big-O-Tire is much more professional and polite. They actually care about customers and their families. They won't treat you like garbage over $35. And actually they offer tire patches FREE as long as your tread is good. The next time I need to spend $1,900 on brakes and tires I will drive on a rim to Big-O before crossing the street and going to Lloyd's ever again. Update: it's been about 3 weeks since reaching out to Monroe corporate customers service. I was told to send pictures of my bank statements showing the faulty transaction, which I did. After hearing nothing back, I followed up with them again and was told that they would be reviewing the matter that day and reaching back out too me. I've never heard back. Totally a lack of customer appreciation. I guess $35 is worth losing good business over. Like I said next time I need to spend $1,900 on new tires and brakes. I will drive on a rim before going to Lloyd's ever again. They had no problem finding that transaction I'm their system. BS. They treat me like I'm some kind of scammer... Do scammers spend $1,900 places they are scamming? NO, they don't!

Jun 07, 2024

I walked in because I thought I needed a fill for my tire but it ended up being a leak. They were able to fix it quick and I was able to get my car in the same day

Jun 07, 2024

Needed a spare tire put on a rim do to a blowout on my RV. They were accommodating and fast.

Jun 07, 2024

fast efficient service

May 07, 2024

I called in to make an appointment on Saturday as was told it was first come first serve. I arrive at opening time to find out they do take appointments and I’d have to come back later to drop my car off. Still took my car in but was frustrating that I couldn’t make an appointment.

May 07, 2024

Very pleased with the service. Lloyd's is our "go to place" for our cars.

Apr 07, 2024

Service was performed as requested. When I had questions the manager was accommodating and educated me on how the rear suspension adjustments function on the rear of my vehicle by showing them to me on their alignment lift. I am grateful for the accommodating and courteous treatment. I have recommended this shop to friends and family since I started using them roughly 5 years ago. I get positive feedback from those who have gone there on my recommendation as well. Keep it up guys!

Feb 07, 2024

Excellent service, very friendly, excellent at keeping me informed and high quality work. I never feel like they push unnecessary services. The cost is always extremely reasonable and competitive. Work has always been done quickly. Highly recommend.