Lee Toyota Service Center

Apr 07, 2024

I have had numerous bad experiences at this Toyota. The customer service at the location is terrible. I had one service rep belittle me because I’m female and couldn’t possibly understand what he saying without making cooking references. Then today I went for my 8:30 appointment and came back around 9:30 - I was just getting a tire rotation and they had not even brought my vehicle in and then stated that because I decided not to wait with my vehicle that they did not start service and that if you do not wait at the business, the appointment times do not matter. They did not explain this when they asked me if I wanted a ride somewhere, nor did they confirm a time. The female then continued to be argumentative, even after numerous times I stated we were going in circles and that now I knew this but it is something they should state before and not after the fact. Dealing with poor service reps makes me not want another Toyota. I will say the shuttle workers are always very pleasant and nice, and the service manager is as well. When all of my tires wore out in the same spot, the misogynist service rep was trying to make me pay for 4 new tires, when it was clearly a defect, and a woman in sales talked to me about what was going on and then went to the service manager and he handled it and made sure I was not responsible for the defect.

Mar 07, 2024

Courteous and quick service!

Feb 07, 2024

Been going there for years!!! Always willing to listen when I have concerns but best of all don’t have me do more work than necessary. My Prius just passed 270,000 miles!!!

Feb 07, 2024

Friendly knowledgeable staff... Fast reliable service Thank you Lee toyota topsham!

Feb 07, 2024

Never an issue.

Feb 07, 2024

The Topsham establishment has always had such poor customer service etiquette. I just inquired about brakes and it took 20 minutes to make an appointment and the girl couldn’t have been bothered to be dealing with it. Auburn Lee however is SUPERB I will just keep going there.

Feb 07, 2024

Quick and excellent service

Feb 07, 2023

5 star service!!!

Feb 07, 2023

One hour. In and out. Awesome

Feb 07, 2023

Quick thorough service, professional and friendly staff!

Feb 07, 2023

Work was fast and staff that I dealt with were great. My only complaint is I stood for a while waiting to be helped even though an individual was right there at his desk he did not acknowledge me and this has happened 2x with that same person.

Feb 07, 2022

Always willing to help. Wonderful employees very professional.

Feb 07, 2022

Friendly people, got us in and out.

Feb 07, 2022

Gerry Cote great help

Feb 07, 2022

I love Lee Toyota in Topsham,they have always treated us good