Land Rover Birmingham Service Center

Feb 05, 2025

Easy to book appointment over the phone but automated text confirming appointment was for wrong time on set date. Last name was misspelled in the system so made it challenging for service person to locate my records. No communication on how long total service would take so waited 3 hours then was approached by service manager whose comment was that my service advisor had left for lunch and didn’t tell him that he had someone waiting on service. Nice clean lobby. A little frustrating but glad service was done.

Feb 04, 2025

Jim was my service provider. He was very good and helpful!

Feb 04, 2025

Very Disappointed with the qualify work that we received, we took our vehicle in running perfectly fine, when we got it, it ran like a piece of JUNK, will never go there again, was going to trade and get our 3rd Range Rover Sport, but after that bad experience with the service department, we refused to trade there, and went and traded for a BMW X6 M Competition, but Mr. Jim is awesome, the best service man we’ve ever experience, thank. You. Floyd Langford is awesome as well, they both are very upstanding guys.

Feb 02, 2025

The service department at Land Rover is amazing, very professional and accommodating. They are very mindful that we have jobs and need our vehicles and never disappoint. Thank you Lee

Feb 01, 2025

Lee to very good care of us when our Defender had a recall. This place is first class!

Feb 01, 2025

My experience at LandRover Birmingham was great. My care was taken in immediately for back brakes, they were finished within a day. My service rep Leeman was very thorough and kept me informed on the service being performed and upcoming services for my car.

Jan 30, 2025

Awesome experience! I normally request Leyman to oversee the maintenance process of my vehicle. He oversaw my previous 2 Range Rover maintenance plan and ensured that they remained in tip top road ready shape. He was off this day so I went with Jim. Jim provided me with a step by step analysis of what needed to repaired to include a couple of critical repairs. He kept me abreast of the repair process and delivered the vehicle on-time as promised! A lot of money was spent but the experience eliminated all of the stress and anxiety that usually goes with this process. The Range Rover experience remains top notch regardless of if it’s Jim or Leyman!

Jan 30, 2025

Everything was perfect. Leeman Tillery did the best job from drop off to pick up. He is very knowledgeable and does his job 110%. Thank you.

Jan 30, 2025

Friendly and courteous staff! Took good care us and our vehicle

Jan 30, 2025

Great service and friendless as always, thanks.

Jan 30, 2025

Jim worked me in and they had my Rover done by lunch. Thanks, Jim!

Jan 30, 2025

Lee went above and beyond for me and my repairs! Really appreciate him!

Jan 30, 2025

Leeman did a great job of taking care of my service needs and car was washed and clean when I picked it up this afternoon.

Jan 30, 2025

The service and experience were great. Jim kept me informed on entire process.

Jan 30, 2025

Great guys to work with!

Jan 30, 2025

I was utterly disappointed and dissatisfied with your service. Firstly, to have my truck in your possession for 8 days after telling me it'd be done the day of is insane. Additionally, it was your dealerships fault that the warranty wasn't being honored, and you all blamed them and took no accountability. Then, I had to call to get it resolved. Then, to come this morning and not be greeted for the second time is inexcusable especially with the poor service you have provided. Lastly, my truck has been sitting outside for 8 days and no one even had the decency to spray it off or clean it. No discount or even apology was offered and that’s sad. I will travel to Jaguar Huntsville from now on because I have never experienced such inadequate service without any acknowledgment. It's inexcusable.

Jan 23, 2025

Absolutely thee best! Jim took such good care of us.

Jan 23, 2025

Brett was awesome! Super friendly, knowledgeable, and kept me updated the whole time. Made the process easy and stress-free. I really appreciate the great customer service and will definitely be back. Highly recommend!

Jan 23, 2025

I had a scheduled appt for an oil change, tire rotation and a problem with a low battery message popping up for several days in a row. When I got there, he said that a battery test added on to the visit would take up to 4 hours to get it all done, and. if I wanted to get a warranty battery it had to be done. I live an hour away and was alone, and they had no rental cars. I was afraid to reschedule as I could be stranded with a bad battery. I told them to just replace it without the test to save time, still waited 3 hours without the test and was charged over $500 for the battery with labor. My husband texted the service guy as the service was taking place and asked that they test the battery after they replaced it and let us know if it was bad. I also texted him on the way home, but he never even responded to either of us and it was the number he gave me to communicate with him. $823 visit with no respect for the FEMALE customer.

Jan 23, 2025

Lee in the service department was amazing. He made sure all issues were resolved with my RR Sport. Kept me well informed throughout the day.

Jan 16, 2025

2nd time with Jim as my advisor! Exceeded all my expectations!! Great hospitality and helpful !

Jan 16, 2025

Brett was so outstanding, called gave me updates, my experience was awesome

Jan 16, 2025

Brett was very efficient, professional and kind. I highly recommend his service!

Jan 16, 2025

Great first experience getting my Jaguar serviced.

Jan 16, 2025

Land Rover Birmingham’s Service Center is as excellent as the vehicle itself. The staff is exceptional, especially Lee. They are courteous, kind, experienced, and knowledgeable. It is a pleasure to deal with them. You can be sure we will be back for future service needs and our next vehicle purchase.

Jan 16, 2025

Land Rover was a step above! I’m so happy I drove up from Montgomery.

Jan 16, 2025

Mr. Jim bell was vet nice and understanding your problem with my truck. He always returned calls and texts. Excellent customer service that