Lamb's Tire & Automotive

Jan 31, 2025

Great courteous helpful service

Jan 24, 2025

Super friendly staff, generous oil change coupon, great overall experience

Jan 17, 2025

Flat tire with a nail, had to be at work, Lamb was able to get the tire for my car. And replace it in time. Thank you.

Jan 10, 2025

The team was able to do a thorough inspection and proactively address the critical issues. They also offered a car service so that I could have a ride home while my vehicle was being worked on, which really simplified my day. Highly recommend!

Jan 07, 2025

After my initial negative experience, the store manager, David, contacted me to address my concerns. I brought my car back, and David offered a good discount to fix my washer pump, which I appreciated. While the initial situation was frustrating, I’m thankful for the manager’s effort to resolve the issue and provide better service.

Jan 07, 2025

David and Rowdy at Lamb's on McNeil Rd were very professional, knowledgeable, and took care of my car within 24 hours. One of the best Christmas presents I have received.

Jan 07, 2025

Scott Gibson, Assistant Manager, and Nathan Garza, Service Technician, on Tuesday 12/17/2024 @ 6813 McNeil Dr ATX have yet again provided outstanding Gold Star service in getting my vehicle back on the road in top performance. Kudos and two thumbs up to you and everyone else at Lamb's Auto! Scott Gibson, Assistant Manager, and Jesus Salazar, Technician, on Monday 10/09/2024 @ 6813 McNeil Dr ATX have yet again provided outstanding Gold Star service in getting my vehicle back on the road in top performance. I drive a lot and require frequent maintenance, and sometimes repairs. A big thank you to these guys and Lamb's Auto who keep me rolling! Robert Dinaro, Service Advisor, Irene Sanchez, Technician and the rest of Service Advisors, including Scott, @ Lamb's Auto 6813 McNeil Dr ATX location offered courteous and professional auto service and advice for my vehicle. Came in for an oil change and to include an assessment for upcoming preventative maintenance. Two thumbs up five gold stars across the board. Thank you for a job well done! Robert Dinaro and Scott, Service Advisors, Jesus the technician who performed my auto services, provided excellent service with diligence and professionalism. Also, providing a timely and expeditious resolution to a unique situation. As always, Lamb's Auto @ 6813 McNeil Dr ATX knocks it out of the ball park! Thanks again and see you again for the next round, Mitch

Jan 07, 2025

The fellows at this location are sincerely there to help you. I am so satisfied with their service. Good honest folks here.

Jan 07, 2025

The staff always friendly and courteous and knowledgeable quick and efficient

Jan 07, 2025

They diagnosed my car's issue and found out it was something else. Saved me from wasting $1,000 at the dealership.

Jan 07, 2025

Very professional staff, knowledgeable and quick services.

Jan 07, 2025

Scott was wonderful! Kind, professional, and quick! The location was surprisingly clean and smelled nice. I love the post service follow-up with photos to show they not only completed the work but show they were thorough.

Dec 07, 2024

Had a flat tire, was driving with a donut. Not fun. Luckily, Lamb's Tire is across the street from my job so I was able to drop off the car with the gentlemen. Had me a new tire in no time and the car drives great again! So happy. Big thank you to Scott, Tony and Rowdy! I'll be back for that oil change soon!

Dec 07, 2024

I always have my vehicles serviced at Lamb's Tire & Automotive. It is convenient and affordable, and they did a very good job.

Dec 07, 2024

I recently returned to Lamb’s Tire and Automotive for an oil change, tire rotation, and alignment after a year, and once again, their service exceeded my expectations. I brought my car in on Black Friday and was thrilled to find an incredible deal—an oil change for just $19.99 (originally quoted at $85). After a few hours, my car received all the necessary services, and I left as a satisfied customer. The staff was professional and efficient, and the pricing was unbeatable. I highly recommend this location for reliable automotive services and great deals. I’ll definitely be back!

Dec 07, 2024

If I could give this place zero stars I would. Made an oil change appointment and was quoted a price over the phone for a 50% discount offer. Brought the car and had the oil changed. Upon payment, after the performed the work, they stated they could not honor the discount and billed me double the price of the quoted price! Had they told me prior I would have left. Place is a scam and don't stand behind their word. Can't imagine having real repairs would be any better. Too many other places around to settle for these people.

Dec 07, 2024

Stay away from location. Location is 6813 McNeil Drive, in North Austin). I have a 4Runner with high mileage. It's always had conventional oil. My mechanic highly recommended not switching to synthetic oil. He said if I switch to synthetic oil after the car having conventional oil it's while life that it will experience multiple oil leaks. This car was designed for conventional oil, so it makes sense. I set an appointment for an oil change and told the mgr (I didn't get his name) that the car needed conventional oil. That it's always had non-synthetic and I'd like to keep it that way. He initially said that's fine. But then I asked him if I can use the coupon on their website and he then said "Oh wait a minute, your car can only accept synthetic oil, so we have to put that in it". We went back-and-forth for a minute. I explained to him the damage he'd be doing, (Most experienced/objective mechanics will tell him NOT to do what he was attempting). So I left and I went to another location to have it done correctly, with non-synthetic. Stay away!!

Dec 07, 2024

The staff is friendly, knowledgeable, and professional. Special marks to Dave and Frank for running a clean, warm, and hospitable shop.

Dec 07, 2024

The wait was all day and the price quoted was double! They are lazy and rude, and they lie upon lie. Don’t go here- ANY WHERE but here!

Dec 07, 2024

This place is a joke! 3 hours for an oil change with an appointment set. They would not honor an estimate provided at the time of setting up the appointment. Then not only did they charge double what was quoted but they performed the oil change before even stating what the “new” price would be! That is not acceptable! And to top it off… they did not even add the appropriate amount of oil leaving it a quart short! This in addition to trying and upsell other unnecessary services. To many quality places then to waste your time here!

Dec 07, 2024

Three time patron because I never have experienced anything less than fantastic treatment and thorough service. Their team is so friendly and I don’t feel bamboozled or overcharged.

Dec 07, 2024

Very responsive and handled my maintenance fast. 11/8/24 again happy with the service! Thank you!

Dec 07, 2024

What was going to be a bad review was shifted and made into the most positive experience! A little backstory, I went to go get a flat tire plugged from a local tire shop in Hudson Bend where the person who was supposed to be training and experience in this stripped and ruined my lug nuts and told me my tire was secured, ready to go needless to say I got over the Mansfield bridge and my tire nearly flew off and I almost had a very bad accident that’s coming forward. The manager the owner of the tire shop in Hudson been more money to fix what his guy did wrong after you. They knew they did wrong but they needed parts and they were up-and-coming so I even more money into it and foolishly thinking that I was getting. What I was paying for instead. I got four stubs that were replaced by the owner of the tire shop who assured me this is what it was needed and it was gonna be fixed and I was gonna have to worry about nothing and he did no such thing he actually probably put me more danger than anything else. Another step broke off day before last, and it just had escalated into such an awful situation and awful experience and I was already dealing with the most brought my car to Lambs. They showed me that they were gonna fix it. We had a little confusion. and it just had escalated into such a awful situation and awful experience and I was already dealing with the most brought my car to Lambs. They showed me that they were gonna fix it. We had a little confusion. Two people had nothing to do with what happened to that lost their temper on each other . I. E. Me being one of them. well, insert the superhero of the story David the store manager calls me, allows me to vent and gripe and yell and scream and cry, and then helps rectify the situation as to ensure my safety by making sure that everything that was brand new and I was charged the fair price that I was quoted I can’t tell you how much I needed so much money in the past two days and it basically just going into peoples pockets and not getting anything that I paid for. It warms my heart to know that there are still wonderful people out there. David was my angel because I had no extra money. All I had was the money to pay for what I was quoted originally and I had no clue or any idea how I was gonna get it in such a quick manner, but thankfully, David understood the situation I couldn’t have asked for a better outcome of the story not just because I got something done and not at my expense, but because somebody took it out of their own expense to make sure that I was safe enough to drive my car out of their shop There’s never been more to say about there being value to a local business that serves its people that way I recommend 100% dislocation and I recommend all of the techs and David and Scott You guys are amazing for looking out. I appreciate your believe and God will reward with so much thank you again. I can’t express again my gratitude.

Nov 07, 2024

Another great experience at Lamb's on McNeil rd. Fast, well done for a very fair price. The folks there are what makes it great !! Really good to have a shop you trust.

Nov 07, 2024

Can’t trust them unfortunately. Went in on Saturday October 12 for an oil change and tire rotation. Waited 2 hours and I presume they changed the oil, but the tires weren’t rotated. Who knows if they even did the oil or if they used the synthetic I paid for. My front tires were starting to cup pretty badly and needed to be rotated. They said they did it, but didn’t. Same tires were still on the front. Maybe the plan is just to try and sell me new tires next time I come in. I called and talked to the service advisor. Didn’t seem to care, didn’t offer to fix it. Just said “oh I’ll talk to him”. So now I have to go pay $67 at another place to have them rotated when I already paid at this location. Huge inconvenience. Particularly concerning because most people wouldn’t even notice. This Lambs scams you. Would not recommend.

Nov 07, 2024

Good communication, fast service, good prices

Nov 07, 2024

Great, efficient service and the folks working there were so polite!

Nov 07, 2024

Highly recommend you to bring your car here. It’s was horrible being without a car but these guys took care of me. They got my car back running new again and customer service was great.

Nov 07, 2024

I had an outstanding experience with Lamb's Tire and Auto Tires Direct for emergency roadside tire replacement on my commercial vehicle. Ian and his crew were swift, knowledgeable, and fully equipped to handle heavy-duty tires with remarkable efficiency. Their exceptional service significantly reduced my downtime, making them a dependable choice for businesses. I strongly endorse them for any critical tire needs! Update: store came out and helped me with another tire. thank you

Nov 07, 2024

I was here yesterday for an oil change and tire rotation. After waiting over 2 hours they were finally done with the services. I didn’t notice they didn’t do the tire rotation as I have no idea what to look for. I brought it home and my husband noticed that the same tires were still in the same spots and they were not rotated. I called the store and they didn’t care and just told me they would “let the service tech know” without offering to do the service or anything. Now I have to go to a different location and pay again to get the tires rotated.

Nov 07, 2024

Profoundly unhelpful, I feel ripped off and like I wasn’t listened to at all. Nothing was explained to me about the actual issue with my car and what they did to try to fix it, they just told me they’d have to take my engine apart for around $6000 if I wanted answers to the underlying issue. They didn’t explain any of the diagnostic process that was done that wouldn’t require the extreme course of action, they didn’t confirm or explain any specific part checks. I felt like I was talking in circles with these people. They either thought I was too stupid to bother offering explanations or they just didn’t know enough to give them. My boyfriend called and asked if they checked specific parts of my car and was told “I don’t know”. I really regret coming here!

Nov 07, 2024

This is my first visit at this location in a while (I recently moved within the city) and it could scarcely have gone worse. Where to begin? The wifi service was unusably slow so I couldn't realistically work while waiting on my vehicle (0.08 Mbps download and 0.79 Mbps to Speedtest.net). Asking about whether something could be restarted or it could be reported were both waved away saying "we're all on the same network." Never mind that there are obvious other private networks with the name of the parent company. So, I need to wait at work. The complimentary shuttle for Lamb's card holders apparently has been done away with as well as "lots of other aspects" such as birthday oil change and rewards points. They offered to call a ride for me and quoted a price, and it was twice as much as if I booked it myself. As I'm on my way to work, I get a text with a report of my car's issue saying they're finished. Wait, are they done or not? No one called me. Apparently not. There were a few other issues reported, some recommended based on mileage and one real issue. 90 minutes later I get another text. They have now found 10 more critical issues. The estimate doesn't even include all the fees and it's over 7k, nearly what the car is worth. I only came in for an oil change and inspection! I opt for the minimum so I can get a second opinion and was told my vehicle would be ready at 3-3:30. I walk in during that window and it's not ready yet. Fine. 3:30 comes and goes with no update. I walk outside and look at the car in the bay with the hood up and no one visibly working on it. Finally, around 4:30 it's ready. I pay. Or, I try to. Tap to pay doesn't work. I'm free to go. I have to ask for my key. Which side is it parked on? "On the right" (nope. It was on the left). I had to walk all the way around behind the building. I get it home and they text me to leave a review. Gladly! I check my receipt to make sure they've done what I wanted. Brake fluid declined? State inspection declined? I call back. They swear brake fluid was done. And the inspection? Oh, since you declined certain items of repair, you wouldn't 'have passed. This was never mentioned to me when I declined. I'm done. I've been a Lamb's customer in this city for over 30 years in multiple locations, multiple vehicles, spending thousands of dollars and this is the worst experience I can remember. Terrible service in every way. Edit: Manager David called me to discuss the issue. He gave me a refund.

Oct 07, 2024

Able to handle large vehicles for alignment. Great customer service. Friendly and knowledgeable.

Oct 07, 2024

Fast and amazing service

Oct 07, 2024

This shop is the best! helpful and speedy as always, the guys working there are all friendly and efficient.

Oct 07, 2024

Very good service. The mechanic were quick even though they were busy. Got my mechanical issues fixed and a few new issues shown so I can address them.