Kings INFINITI Service and Parts Center

Feb 05, 2025

Great establishment. Get your car serviced.. Now

Jan 24, 2025

Clean facility Knowledgeable staff - Matthew Clear explanation of service - Matthew Courtesy reminder call for preschedule appointment. Matthew has a high standard of service which makes me come back to this dealership.

Jan 24, 2025

I arrived at the Infiniti service center at 3:40 PM, and it was closed. Please explain your working hours so people can be aware of your schedule.

Jan 24, 2025

Very nice staff! Excellent service. Thanks again Matt!

Jan 17, 2025

Always good service and perfect customer service ❤️🩷

Jan 17, 2025

Very helpful and very professional great place good service

Jan 10, 2025

It’s very good service! Thanks M-r Mat for professional service!

Jan 10, 2025

Very professional staff, I will recommend Kings Infiniti to all my family and friends

Jan 07, 2025

First, the good. They have at least one competent technician. And Carla is a decent human being. Now the bad. I made an appointment in advance, and the rep said that they would have a loaner car for me. It was a big deal - I had to drive all the way from NJ. I show up and guess what, no loaner. Go F myself. I came in with a screen issue. Electronics would shut off for good. This problem correlated with temperature and I suspected some faulty connection. Which is what I told the service advisor. Spent almost 8 hours in the waiting room for the service to order a replacement part (control unit motherboard they told me) to be installed next week (to be fair they changed the battery, woo hoo). I come in next week. Wait almost four hours and guess what? It was a faulty connection!!!! I mean seriously? They didn't even install the motherboard they ordered. This will teach me to buy Infiniti...

Jan 07, 2025

Great people and service! John R. is the best!

Jan 07, 2025

Great service

Jan 07, 2025

Quickly done!

Jan 07, 2025

This place is the best and Matt is awesome I’ve been having my car maintained here (2014 Q50) and I always leave with the piece of mind of knowing that any issue I had or was worried about is remedied quick and efficiently….thank you Matt and the techs at kings Infiniti’s service dept ya rock

Jan 07, 2025

excellent service

Dec 07, 2024

Absolutely, Matt is always great to work with. He’s probably the only reason why I would consider getting another Infiniti. I know that if I come to him with any issues I will always be taken care of!

Dec 07, 2024

Always a great experience with Karla ‘ efficient and professional.

Dec 07, 2024

Always great service! Good people! Thanks Matt :)

Dec 07, 2024

As always service was second to none

Dec 07, 2024

Good service and professional staff

Dec 07, 2024

I had an amazing experience at Infiniti, thanks to Megan and Carla! Even though there was a bit of a wait, they went above and beyond to make sure I was taken care of. Their professionalism, patience, and dedication to customer satisfaction were truly exceptional. Megan and Carla made the whole process so much easier and left me feeling valued and appreciated. Highly recommend their service to anyone visiting Infiniti!

Dec 07, 2024

Matthew was very helpful and made my service experience very convenient. Explained everything to me and let me know in detail all my options. He has great Customer Service and a Great Asset to Infiniti.

Nov 07, 2024

Brought my 2022 QX60 to check why my AC wasn't working after them "fixing" it 6 months before. After I informed the service rep I would be waiting she gave me every worst case scenario why I shouldn't and basically refused to even have them look at the car. She was extremely unprofessional and unhelpful. I emailed the service department but never back from them. Terrible customer service. Will not be returning

Nov 07, 2024

Excelente servicio

Nov 07, 2024

Great group of professionals!

Nov 07, 2024

I appreciate 🙏 this location on. Coney island Avenue. Matthew Ratner is a "Awesome" person to do business 👏 with. I have been at location for since year 2020 until currently. I'm thankful for the work I've received. I will continue to use this location for all my services 🙏. Everyone is very professional. I can't and won't complain 🌹 ♥️ 🌹Amen.

Nov 07, 2024

John has and will always be my go to Service Manager. He is never dismissive about my concern and ensures that everything is addressed before I leave. His pleasant demeanor and honesty is greatly appreciated.

Nov 07, 2024

Matt was the best

Nov 07, 2024

Very professional, prompt and efficient execution, Short wait time