Kerry's Car Care

Feb 04, 2025

I was looking for an affordable close auto shop to use after my car warranty expired at the end of December 2024. I got front brakes done and had to go back 4 times due to grinding noise and they finally replaced the new break pads. I also got a recent oil change and was told after I paid for the oil change, that I had an oil leak and they needed additional money to diagnose the issue and it would involve dye and it would take a week to diagnose. I had a significant oil leak and a week of having an oil leak can be very detrimental to your car. I got it diagnosed in less than 24 hrs at dealership. Miranda told me I had been told of this problem in recent past after I asked her why she didnt call me to notify me of leak. I could then take the car to my dealership since It was still under warranty. Earlier last year Daniel told me of a possible oil leak and I took it to dealership right away then so she really shouldn't have acted like she didnt care or that I did something wrong. The bottom line is I wanted validation to my concerns and Daniel, the GM, said he was going to get bk to me and it's been over a month and no call. Bottom line. .... Don't be afraid to ask questions and get things in writing.

Jan 16, 2025

These people lied to me about the repairs needed! by the time i went to pick up they had added $700 to my bill and said i had to pay. AND the store apparently has no management so there was no one to talk to.

Jan 09, 2025

Kerry’s Car Care was an absolute godsend! My mother and I were on a road trip from Canada and going across the Southwest with two large dogs in a 1981 Dodge Ram campervan. When we arrived in Phoenix, all of a sudden there was this horrendous screeching of metal on metal emanating from the van! It was a few days before Christmas as we searched for an auto repair shop that would take us seriously. We went to five other well known repair shops in Phoenix, and while they would quickly check the front brakes, they each implied that "the brakes were perfectly fine, most likely a rock was stuck, which would work its way out" (even though we had numerous mountain and canyon drives ahead of us). Kerry’s Car Care was the first and only auto repair shop willing to place the van up on a hoist and they properly inspected both front disc brakes and rear drum brakes. Lo and behold, they discovered failed rear brake mechanisms, which had also damaged the rear wheel cylinders. They were able to order new parts and had us up and running in a timely fashion at a fair price. Jesus and Daniel provided exceptional service, everyone there was so kind and considerate. Overall honest mechanics who provide quality work. My family and I are so very grateful that they treated us with the utmost respect during the entire experience, even providing a dog friendly environment. The campervan is now driving better than ever as we continue our travels safely through winter snow and ice. I highly recommend the folks at Kerry's for their exceptional skill set, especially regarding their knowledge and expertise of vintage vehicles! Thank you ✨

Jan 06, 2025

Great service. The mechanic did a great job finding and explaining the issue to me in a way that gained my trust and offered me the solution to my issue without trying to up sell me on anything I didn’t need. Service was prompt and I really appreciated the free Lyft ride to and from my residence. Trust is everything in this business and they did a great job gaining mine. I will definitely return in the future.

Jan 06, 2025

I brought my vehicle to Kerry’s Car Care for an oil change. And what they said would be 45 mins to an hour became a 2-hour lesson in questionable, predatory tactics by a garage who fits the mold of trying to take advantage of people who may not know better. They spent the first hour inspecting the entire engine looking for maintenance issues and taking photos. All I wanted was an oil change. Then they lied about having a “surprise bay inspection” as an excuse for the delay. Needless to say the list of repairs they recommended would have cost me thousands and left me without a vehicle for several days. When I forwarded their list and photos to my friend who knows everything about engines, he said they were 100% exaggerating about the urgency of the recommended repairs (including the typical air filters and wiper blades, but also apparently a leaking water pump, leaking lower engine mount, brown break fluid, front shock/strut leaking, cracking arm bushings, and a needed differential service.) After “advising me” of all the ways my engine could be damaged if I don’t let them do the work, (and here’s the tell ,folks), they made me sign an acknowledgement that I can’t sue them if my engine goes to shit because of a slow leak in my water pump or anything else they found. This is absolutely performative BS meant to scare people into having work done that is either unnecessary or not urgent. I’m not a lawyer, but in what world could I possibly sue a garage for a water pump failure when that garage only changed my oil? Think about it. No thanks, Kerry. I’ll find a reputable, honest garage and won’t be bringing my vehicle to you again.

Jan 06, 2025

This is a fantastic group of workers. Thanks Miranda for all your help. If there was a place for 10 stars , this team would get it. They were kind, fast working, and even took the time to answer questions. I will definitely be back AND refer others.

Jan 06, 2025

Trusty people 👍🏽

Dec 06, 2024

Great service! Very professional!

Dec 06, 2024

Just needed air in my bicycle tire but they were glad to help me thank you very much

Dec 06, 2024

They crashed my car right infront of me. "The mechanic" Literally rear ended another car with my car. To make things worse, they asked me to pay $2000 to fix my brakes and they will take care of the body damage they caused. Worst shop in the world!

Dec 06, 2024

They said the car would be fixed yesterday. Then I don't hear from them again. I call them and they don't return my call. I call again and they just happen to be on the phone with the parts dealer looking for my part. Then they tell me it won't be done til Monday. Not an apology or anything. They weren't even going to tell me. It's end of day and they weren't even going to tell me

Dec 06, 2024

Woop whoop!!!This place saved me $400.00 over the dealerships' best estimate. AND...Did all the repairs in record time. I returned to the dealership for a warranty issue. They were literally shocked humbly admitted the parts and repairs were Quality. I'm 100% satisfied. Thank you

Nov 06, 2024

Brought in my car because my car has trouble starting sometimes. They charged my battery for me. Then told me the issue was my alternator, and quoted me $1,300 to replace it! I may be a woman but I’m not stupid. Way too much.

Nov 06, 2024

Stay Away

Nov 06, 2024

2nd visit 10/15/2024: This is my second time using Kerry’s Car Care & I am just as happy as I was the first time with their prices and ability to return my car back promptly. The manager Daniel is always so welcoming and knowledgeable about cars. Each times he’s made sure I understand what is wrong with my car and how it will need to be fixed. Both times I’ve been here he has helped me prioritize the care my car needs that’s within my budget and been more than happy to offer me an Uber or water while I’m there. My mechanic was Ralph and the quality of work is unmatched! My car is running better than before. Thanks to their team, I’ve always been able to have my car back within a day or so. Thank you to the amazing team under Daniel’s guidance, you will forever have a repeat customer. 11/30/2023: Brought my car in for a fuel leak and had the opportunity to work with Daniel for the repairs. He was friendly, helpful and straightforward. He thoroughly communicated the recommended repairs, cost and length of time it would take for me to have my car back. Will absolutely return for all of my car’s needs. Thanks Daniel!

Nov 06, 2024

Excellent timely services

Nov 06, 2024

I moved here from Texas in December last year, I had my own very trusted mechanic there and was skeptical about trying new ones here. I called the office and spoke with Miranda. She made the entire process extremely easy! When I got here, the mechanic actually brought me back in the shop and showed me exactly what was wrong and how they tested it. This is my second time here now with a different issue, and again, spoke with Miranda, got here, and got my car checked in super quick and easy. As long as I’m in Arizona, I will be coming to Kerry’s Car Care in Phoenix with every issue I have! Thank you guys for the great service!!

Nov 06, 2024

These guys are the worst. They kept my wife's car for 5 days because they couldn't figure out what was wrong with it. My truck ended up in there at the same time and because I'm just a working stiff and don't have 4,500 bucks laying around I had to finance they saw how much I was approved for and they made sure all the repairs came right to that number. These guys are price gougers real bad. We will never ever go back to them

Oct 06, 2024

Adjusting my review since Kerry’s has disappointed me on a few occasions. Not completing everything requested (simple stuff like “rotate the spare in”), not understanding how to remove the cap from my lug cover, and not verifying they corrected the issue the vehicle was brought in for (i.e. check engine light - still on when i got into the vehicle). I paid for a 5 pack of oil changes and don’t even trust them to do that properly.

Oct 06, 2024

I think I've found my future car repair place. I made an appt, with Kerry’s Car Care, on Mariposa (7th Ave just South of Camelback) for my 2014 Kia Sedona EX. I was told that I needed a wheel alignment, from another company, due to the previous patterns on my old tires. I didn't feel a pull whatsoever, but okay, I'm not a mechanic. I made an appt with Kerry’s for today (9/12/24). One of the reasons I took it there is because they actually have a FREE SHUTTLE! I haven't seen an auto repair place with one in years (I live less than 2 miles from them). I told the person what the other company said & she said if I wanted to wait she would have one of the mechanics drive it & let me know before taking the shuttle home. I only had to wait about 15 minutes (they have a great “waiting" room) & the mechanic said there was no need for an alignment & that it had a very nice & smooth drive. I left after about 20 minutes with NO charge! I really think this is the FIRST time in my life (I'm 68 yrs) I didn't feel like an auto repair shop wasn't trying to blow smoke up my ass! GOD! It will be great to have my van repaired for the ONLY items that actually need it AND get a ride home instead of waiting! FYI - I had already told them that I had my oil/filter changed, a new battery & new tires put on within the last 2 months. That is why they didn't do any diagnostics. Also, when I was there I saw some signs with various auto repairs listed with the prices. From what I saw, they were very comparable, if not lower, than most auto repair places.

Oct 06, 2024

I’ve been going here to get my oil change for a long time and have always received the best service and quality work. Yesterday I had a discrepancy and their manager Daniel was very professional and helpful with breaking down the price of services with no hesitation. Great place to get work done. 100% recommend

Oct 06, 2024

Run as fast as you can. Here’s the good part: They offer free storage while your car sits there waiting for repairs and are rather generous with it. That’s it. Now, let’s dive into the bad: I brought my 2018 Ford Focus in after the battery died, and suddenly the car wouldn’t change gears anymore. It was shifting fine the day before, so I took it in for some small repairs. No luck. I started doubting their competence when all they did was run some codes and tell me I needed a new TCM and an entire transmission. I had them replace the TCM, but they couldn't even reprogram it! The woman at the front—Maranda, I think—gave me the usual nonsense, saying, “It’s a Ford" and "It's probably electrical.” When I questioned her, she threw out, “Our guy’s a 40-year master mechanic.” Well, that so-called "master mechanic" couldn’t even reprogram a simple TCM, yet a Ford tech with minimal experience did it with no issues. To top it off, your team somehow killed all power to my car, which Ford had to fix—and then you tried to pin it on the car sitting for too long. Yeah, right! Every mechanic I spoke to said you were clueless and completely in over your heads. You botched the TCM installation and had no idea how to restore power. Then you tried to shift the blame onto the transmission causing all these new issues, but that had nothing to do with it. Oh, and let’s not forget the fiasco of getting the car into neutral. None of your guys could figure it out—except for one, and of course, he wasn’t even in that day! This caused a huge issue with the tow truck driver, who couldn’t get the car out of the lot. All of this, because your team didn’t know how to reprogram the TCM properly. So, thanks for that added headache. And to top it off, you left my window down. My car got robbed because of your carelessness. Thankfully, Chapman Ford fixed the TCM, restored power, and, wait for it—found the real problem. The transmission case was broken, and the clutch was fractured. Seriously, all that from a battery replacement? Does that make sense? Nope. And to make matters worse, Chapman Ford mentioned that the damage to the transmission case and clutch isn't normal. That's odd. Maybe that’s something you guys should explain? Next time, you should mention upfront that you outsource transmission issues to another place. Oh, and thanks for sending me to buy a key fob battery because your team couldn’t figure out how to make the sensor work, despite it being nearly brand new just like the car battery. None of your mechanics knew what they were doing and you screwed me over. I waited to post this review until I got a second opinion, just to be sure. Turns out, I was mostly right. Too bad your 40-year master mechanic couldn't figure out in weeks what Chapman Ford sorted out in a single day, huh, Maranda? I was also in the middle of moving to Scottsdale during all of this, which just added to the chaos. Your incompetence made an already difficult move even more of a nightmare. Now I’ve seen firsthand that there truly are terrible mechanic shops out there—ones that thrive by preying on people who don’t ask questions or aren’t familiar with car repairs.

Sep 06, 2024

***SCAM ALERT**** Took my girls car here for a simple oil change. They took it upon themselves to take off her wheels/rotors and do an “inspection” of the car. They came up with a laundry list of things that needed to be replaced including rotors, pads, tires. They said she had a leak in the radiator and they should do a pressure test to confirm it. There was a bunch of crap they suggested needs to be done. Told them no and just to do the oil change. Took the car to my normal mechanic in Mesa that has proven themselves honest hence why I’ve gone to them for about 22 years.. none of it was needed. They said brakes and pads were at 80%, tires were fine, no leaks detected anywhere. FOCK THIS PLACE! THEY JUAT TRYING TO RIP PEOPLE OFF WITH A THIN LAYER OF GOOD CUSTOMER SERVICE SO YOU DONT KNOW YOU ARE GETTING SCREWED WITH NO LUBE!

Sep 06, 2024

Avoid this place!!! Absolute worst experience with a mechanic shop. Brought car in with diagnostic reading. Was told they need to do there own (which I understood) 166$ was called later that day to approve a repair totaling to 800$ which I thought was high but I agreed. When I left lot the engine light came back on so I brought it back after having my car for 2 weeks 14 days! with barely any interaction in between they called and said they a have a “great price of 1,056” for the new repair. Mind you they are supposed to call before they do any repairs for consent of the charges they can’t just surprise you with a 1000$ dollar charge. Unless they were obligated to do the repair and were just trying to see if I would fall for it (which I unfortunately did) never again though!!! Which made believe it was a scam They dropped the price 220 since I had a warranty but wouldn’t cover there entire price for the mistake they made When I got there they said to basically ignore the 800 for the other parts (which I replaced 6 months ago) and that the new repair was the cause for the light. And it was the exact same repair that I knew because it was the code I did diagnostics on!!! Not to mention I brought the car in with right under a full tank got it back running out of gas. They put about 250 miles on it, the car was filthy. Also they broke the covering over the seat adjusters. And said that was there when they got it and acted as if it was nothing absolute worst shop avoid at all costs if you value your car time and money total scam

Sep 06, 2024

I normally never write reviews but Miranda Was amazing and provided excellent service and great customer care thank you for everything

Sep 06, 2024

Miranda was super nice and amazing!!! really professional and provided exceptional service she went out of her way and helped me contact the dealership I got my car from and and receive the warranty I should of got thank you for making my first experience at Kerry’s car care amazing will definitely come back Thank you for everything!

Sep 06, 2024

My husband has been going there for 4yrs now. They have taken care of 3 vehicles for us. My husband has been satisfied with the with work on the vehicles and the customer service they give. These are a good group of guys. Thank Mr. D

Sep 06, 2024

Pleasing in every way

Sep 06, 2024

Purchased an oil package with five oil changes. I recently bought a new vehicle where the dealership that I purchased the vehicle from does free oil changes for four years. When I called to explain this to them and ask if I could receive a refund on the remaining oil changes, they refused. My experience with this place has always been very good up to this point. I would just say they do not deal in good business. They will not give you your money back if you no longer need the services. Do not buy the oil change packages!

Sep 06, 2024

This is a specialed shop that has one heavy-duty lift that can put up small busses and transport shuttles along with 4 regular lifts. There is a funky earth ship type office with comfortable waiting. The staff is outgoing and knowledgeable. They offer services from maintenance to overhaul. They have a custom order form online to send in before you arrive to make things progress more efficiently once your appointment arrives. They are patient and understanding when you have a difficult fix and they are calm and cool when you need only an oil change or AC boost. There are 6 Kerry*s Auto shops in Phoenix. I visited Jesus at the Mariposa Store and was treated well. It's intimidating going to an auto shop. These guys put you at ease and do good work. Check em out!

Sep 06, 2024

This shop is amazing! My car unfortunately had a suspension bolt break so I took it to Firestone, who was unable to help, and told me to have it towed to a BMW dealership (dollar signs were going off in my head)! Thankfully, I called this place and Jesus immediately reassured me that they could help me. The day it was towed they investigated and started working on it right away. They were professional, communicative, and offered a fair price. They worked quickly and I was back to driving my baby in no time. Shout out to Jesus ✌️

Sep 06, 2024

This shop is awesome. Daniel was super helpful!

Sep 06, 2024

Very friendly and accommodating! I’m from out of the area and had a rental car with a minor issue. Dollar told me to go to Firestone…I did but they were not a all helpful, actually seemed like I was putting them out. Called Kerry’s and Daniel told me to come right over! He was super helpful and they fixed my issue in less than 5 min…didn’t charge me either! Great customer service!

Aug 06, 2024

very friendly, efficient, everything feels very technologically "up to date" which adds a sense of comfort and confidence, the lobby is extremely comfortable. the uber home so as to not wait several hours was a high class touch of service as well.