J.R. Martinez Auto South, Inc.

Sep 07, 2024

Horrible experience!!! The person that “attended” us was showing us nothing but blatant disrespect! She was treating me like a “cop” with the upmost disrespect. Super rude. Just because she has a miserable life, who is she to project that onto people? 0/10 experience. This place does not even deserve the 1 star I am giving.

Jun 07, 2024

Pésimo servicio telefónico nada comparado con orosco

Apr 07, 2024

Very knowledgeable staff

Feb 07, 2024

Horrible service on the phone, super rude lady. I was calling to ask about how to get a truck out, lady here treating me like she is a cop and telling me I'm lying lol LADY, FIRST OF ALL: YOU ARE NOT A COP AND YOUR JOB IS TO GIVE OUT INFORMATION AND NOT JUDGE WHETHER SOMEONE IS LYING OR NOT, SECOND: LISTEN, THIRD: GO READ ABOUT ABOUT CUSTOMER SERVICE AND MANNERS.

Feb 07, 2024

The Customer Service Sucks The Lady Has A Very Rude Attitude Should Post a Picture Of The Place And Post It How There so called "Employee" is very unprofessional

Feb 07, 2023

The service is not that great had my vehicle there for two weeks they fixed one part broke another part will not recommend them

Feb 07, 2023

The staff is super helpful, and was able to install my tow hitch and wiring without any major problems. Bonus points for having Charlie the dog greeting customers.

Feb 07, 2023

They got some oldschools, you're trying to put together a classic? These the people..

Feb 07, 2023

terrible customer service!!! the lady i spoke with on the phone about my car that had been towed was incredibly rude to me right from the beginning of the phone call. She had the worst attitude for a grown lady of her age, if you hate your job so much and are incapable of showing others basic respect and decency then get another job. Just because you're miserable doesn't mean you have to ruin other's days. She even tried to tell me it would cost $1,000 to get my car back which she later passed off as a "joke" after my sister spoke to her to try to calm her down. Thankfully I did not have to pay that amount at the end but she was very willing to over charge me just because she was upset. Very unprofessional. Everyone else I interacted with here was lovely, and the service itself deserves five stars had it not been for that awful lady they choose to answer phones.

Feb 07, 2022

Got my truck's headache racks made and installed here. I chose the ones with lights, it's worth the upgrade. Quality and workmanship is great. Staff really needs to work on their time estimates and communication with customers. There were delays, which is fine, but I was never informed I had to be calling and finding out about the delays. After the racks, I bought a special order accessory. Paid for it and waited the time they told me to. When I called to pick it up they didn't know what to tell me, it just wasn't there. I had to go in person to find out that they never ordered my part and their supplier did not have it available. So I had to get my money back. I gave 5 star because they did an awesome job on the headache racks. If It wasn't for the racks I would have given it a 1 star because they charged me and never ordered my special order accessory.

Feb 07, 2022

Ok service, they never meet their estimated time of completion.

Feb 07, 2022

Very good work double check

Feb 07, 2021

Friendly service.

Feb 07, 2021

Great place, fast, efficient, excellent pricing and service, will be back.

Feb 07, 2021

Llevamos varios vehículos a diferentes trabajos y en todos quedamos ampliamente satisfechos, buen precio, trabajo rápido y de excelente calidad, pero sobre todo la atención y asesoría que nos dió Juan fue de lujo, siempre amable y al pendiente de nuestros vehículos, ampliamente recomiendo este lugar y 100/100.

Feb 07, 2021

Stayed with my car over a month and never figured anything out.

Feb 07, 2021

Very good service and people

Feb 07, 2020

Excelente servicio

Feb 07, 2020

Very helpful and excellent customer service

Feb 07, 2019

Excellent Service

Feb 07, 2019

Good place to get your vehicle fixed.

Feb 07, 2019

Great Service

Feb 07, 2019

I couldn't find the part anywhere in Laredo. Thanks to Juan he was able to order it & was here the next day. Thank you Juan

Feb 07, 2019

The ladies behind those phones provided EXCEPTIONAL EXCELLENT SERVICE!!! Very impressed with Customer Service!!!