Jolene's Auto Repair

Feb 04, 2025

I brought my car in to get the windshield wiper motor looked at and they discovered a issue with my car that I had no idea about there was a leak in my steering rack And a few of my fluids needed to be flushed, which I didn’t know about either. They were able to provide several options for financing to help me get my car fixed because there was more issues with it than I knew about. Sydney was very kind in helping me with that. The man at the front desk named Caleb is very kind and a really nice person to work with. He told me that he hopes I have a gorgeous day and I thought that was really sweet and made my day. They also provide a concierge service to and from their shop if you live really close As well, so that was really helpful for me. They got my car fixed and back in working order in shorter time than I expected! Thank you everyone at Jolene’s Auto Repair!

Jan 31, 2025

My experience dealing with Jolene’s is confusing to say the least! You contact me after the initial work you did for me that was completed and payed for after a lengthy wait for a part! Then you quoted an estimate 7/2024 for over $3000 dollars. You quoted it again on 8/26/2024. With NO other work done on my car since picking it up from your shop. I go on 8/27/2024 to DEQ and PASS the inspection! Were you going to charge me over $3000 dollars for work apparently I DID NOT need??? I’m an older disabled women!! Were you guys trying to exploit me!!! There are laws against that!! These are the FACTS of my experience!! I’m confused! That “Honesty” that you pride your company on…was it not applied to me?? Maybe I was suppose to be a victim. Instead of a valued customer!!!

Jan 24, 2025

Got the car working again & were proactive about preventing possible issues; great communication & collaboration about the decisions that had to be made along the way too

Jan 17, 2025

DO NOT BRING YOUR CAR HERE. I was in a collision and my vehicle was towed To Jolene’s Auto, known at the time as Honest Auto. I was told that the repairs to my vehicle had been completed but that was entirely not true. The first thing I discovered is The shop failed to install two brand new tires as they were supposed to. I contacted the shop, they refunded my money for the tire that was installed. A couple of months later I then found out that the incorrect tie rod had been Installed. The shop also failed to diagnose a bent strut. I am waiting on confirmation that a bearing was replaced as the shop said. When I called to talk to the shop about the condition of my vehicle after their repairs, the shop employees as well as the owners were rude and dishonest. One of the shopping employees, Jonathan, went so far as to tell me that he and everyone at the shop would be together and lie about the condition of my vehicle when I threatened to sue them. Fast forward and I am trying to talk to the owner about a refund for the work that was not completed on my vehicle but was paid for. This process started before I even knew about the incorrect tire rod being installed. The only solution that was ever offered to me was for me to bring my vehicle back to them to have them do some more work on it which was not a solution for me because I do not trust the shop at all. To date the shop refuses to refund any money. Apparently apparently feeling justified and keeping over $3000 for work that was either not completed or completed incorrectly further damaging my vehicle, on top of being rude and lying to me! The shop conduct was absolutely egregious and I do not believe that the other positive reviews about them are legit. In reviewing the Oregon Secretary of State business website I see that they have had multiple complaints against them for not completing work or completing work incorrectly. AGAIN, DO NOT BRING YOUR CAR HERE.

Jan 10, 2025

One of the best mechanic shops in portland , Johnathan and Nicole were both very proffesional, patient and kind. They went above and beyond to help me with my cars issues they even worked with my warranty company to help me save any money they could . They are very up front and fair with thier pricing. This is my new forever mechanic if I experience car issues in the future I will be coming straight to Jolenes!

Jan 10, 2025

Thorough and transparent about what needed attention now. Good communication through the entire process. Very friendly and professional, explained things well

Jan 07, 2025

Excellent service. Staff easy to talk with and explained everything as to repairs needed right away and those that could wait a little. So appreciated that.

Jan 07, 2025

Great service. Seemed very honest and quick turnaround

Jan 07, 2025

I really appreciated the amount of effort they gave trying to get me payment plan options! Johnathan had an amazing positive and helpful attitude. They work hard to get you what you need both for your car and financial needs. As well as gave updates on how services were going! Thanks again Johnathan! 🥰

Jan 07, 2025

I've been coming to Jolene's since I moved to Portland and they have provided consistently reliable, thorough, and professional work--as well as a dedication to quality control and honesty that goes above and beyond. They've done everything from small stuff on my van to a full transmission replacement and I keep coming back to them.

Jan 07, 2025

Kind, fast, and informative! Glad I found them

Dec 07, 2024

Clear description of what will be done and what it will cost. Call to update when there might be additional issues/charges. Good folks to work with!

Dec 07, 2024

Extremely efficient-run auto shop as you book your own appointment online. Friendly staff will greet you. Price of your repair is laid out on the table with no hidden costs. Jolene’s will even offer you a Lyft ride home within a 10-mile radius. I highly recommend this repair shop!!

Dec 07, 2024

Friendly and responsive. Got an estimate quickly and repairs were done in the original timeframe provided. Happy to get my car back and running smoothly right before Thanksgiving.

Dec 07, 2024

I just moved to Portland and my car had broken down. I didn’t know where to go. I chose Jolene’s because of the positive reviews. I got it towed in last minute and it was running before the weekend. Additionally, they quoted me for the repair, then it turned out it was going to be more difficult to get the work done due to previous damage. They did not increase the price due to this and I am very grateful for that. Johnathan is very helpful and there was straightforward correspondence in phone calls and text messages.

Dec 07, 2024

Jolene’s auto repair did a great job on my engine replacement. They stayed on top of communication when the parts delivery was delayed. They quoted me reasonably and stayed at the agreed upon number when the job became more complicated. They also tested my vehicle for two days after the work was complete to make sure everything was really working before it left their hands. I appreciated this level of commitment and friendly service. I will be returning next time I need work done and I will also be recommending this shop to my friends.

Dec 07, 2024

The manager Jonathan has a very calm and professional demeanor. I appreciate the work they got done on my vehicle in a pinch. Thank you!

Nov 07, 2024

I had a rainy day emergency where my window wouldn't roll up. I called around to the nearest mechanic to me and the general manager, Johnathan, told me to bring it in on the spot. They got it up for me in 2 minutes, and didn't charge for their time. I've probably never had better customer service from a small shop mechanic. I'll be taking my car here from now on for routine maintenance and repairs! Grade A service and attitude all around, thanks guys!

Nov 07, 2024

I needed a quick check-up because my car was making a strange noise. Jonathan told me that if it was something they could fix in 15 minutes, it would be free of charge. And that’s exactly what happened. They adjusted the serpentine belt and kept their promise. They have excellent service and attention. I am very grateful!

Nov 07, 2024

Jolene's Auto Repair restored my faith in mechanics. I would recommend this shop for anyone looking for thorough and professional repairs, and especially to my female friends for the courtesy and respect I was given during my visit.

Nov 07, 2024

Nice people they do deq renewal also

Nov 07, 2024

The shop was super efficient. I was in and out for my work on the car in less than 30 minutes. Love that they guarantee their work

Oct 07, 2024

Excellent work. Nice people. Top notch.

Oct 07, 2024

Great communication and super friendly. Will return for future auto needs

Oct 07, 2024

I needed a DEQ check quickly and discovered this gem! They are so friendly and accommodating - coming back with the VW. We’ve been looking for a new mechanic!

Oct 07, 2024

Jolene's Auto Repair has been the best discovery! Previously they checked out a warning light and even assisted me with changing a filter on my Toyota RAV4. So I took the car in for an oil change. Jonathan is so pleasant and helpful, explained what may need attention and I picked up my car within hours of dropping it off!

Oct 07, 2024

Leaving a review for my dad because he doesn’t have a google account. My dad had a great experience. 1. Staff was wonderful 2. Work was great 3. The prices were decent 4. Performed extra work without charging 5. Upfront with costs 6. On time He says he will return with another vehicle. Highly recommended.

Oct 07, 2024

So, I feel lucky to have Jolene's near me. They have done several oil changes/maintenance/DEQ checks on my Kia. I have found them friendly, informative, and prices reasonable. Customer Service has been amazing!! Be aware it is NOT a "dealer" situation with fancy waiting rooms, etc. It is small, down-home, and they just do the biz. Refreshing. Highly Recommend!!

Oct 07, 2024

the team at Jolene's is professional and kind. they provided constant detailed updates on my vehicles in their care and waited for clearance on all additional work before acting. I've already sent one friend their way and would send others - they've serviced each vehicle involved here with transparency and respect for their customers

Sep 07, 2024

Friendly, fast and reasonably priced. I had them do a DEQToo check for me, worked out great.

Sep 07, 2024

We encountered issues beyond our control and they were very reasonable on pricing and didn’t charge me for extraneous labor. However, the pricing structure is different versus other more hourly shops, so be aware. All in all- great work, friendly and Rick knows his stuff.

Sep 07, 2024

Dropped my car off for an oil change. People are super nice and thorough with overall car inspection. Sending everyone I know here!

Sep 07, 2024

Good prices, nice people. Kinda slow, didn’t do all that they agreed to initially, and broke parts

Sep 07, 2024

Honest Auto Repair is a fantastic shop! They not only repaired my 2011 Chevy Tahoe, but came in $200 under the estimate, dropped me off at home that morning but stayed to fix my transmission problem until 7:00pm on a Friday(closed at 5pm) to complete the repair knowing that I had only one vehicle. Plus they delivered my vehicle to my home around 7:30pm because I’m disabled. I will definitely refer these guys to My family and friends. Thank you Honest Auto! Monte Landaker

Sep 07, 2024

Honest, reliable work at a good price and a very friendly staff. Highly recommended.

Sep 07, 2024

This place is a breath of fresh air. You get what you give in this world, & these people will treat you right. If you walk in right. Jolene’s is fair & not trying to take advantage of you. They’re trying to get you back on the road and want the best for you. Jonathan is the best.

Aug 07, 2024

Great!!