John West Auto

Jan 10, 2025

If you can get past the rude, crude, arrogant, mean, nasty, condescending, apathetic, heartless ahole known as John West...this place does pretty good work. Expensive at times but within the threshhold of reasonable. His receptionist is so nice. I cannot understand for the life of me how she works for him! I've spent thousands with these people but never again! Respect and friendliness are next to Godliness!

Jun 06, 2024

I just got off the phone with John West & he was very rude & obnoxious . He asked me what I had . He said he was busy . I told him I had an older Chevrolet truck . He said he couldn't help me & he wasn't taking on any new customers & blatantly hung up the phone on me . I will never understand why God blesses & helps individuals like this . He's a very mean person . Folks I wouldn't carry th@ mean man anything you had .

Jun 06, 2024

John is a great mechanic and honest! 2021 Silverado was 2k miles out of warranty and leaking oil, dealership told me my rear main seal was leaking and would need a $4k repair. I decided to take the truck to John to get a second opinion and he diagnosed the truck thoroughly and found the repair was far less extensive then what the dealership was selling me on. John got me out the door for under $500. John has been working on my family’s cars for over 30 years and there isn’t any mechanic I trust more.

May 06, 2024

David West was outstanding. I've been trying my best to do my own tweeking on a Rochester Quadrajet that's been on my 69 chevelle for a while. Long story short, even though David was backed up with work, he was still willing to help me out and fit me in to the schedule. My car is now making the max use of Rochester, running great do to David and his father's experience with old school carbs. Thanks West Family.

Mar 07, 2024

You want it fixed? Bring it here! You will deal with either Dr.Jekyll or Mr Hyde be prepared.

Feb 07, 2024

"We're way behind..." click. Supposedly the guy knows his stuff, just not how to talk to people. I've heard great things about Johnny's skills, and I'd love to put him to use, but he's about as rude as they come. Good riddance.

Feb 07, 2024

Have old Corvette. Knowledgeable, care and good

Feb 07, 2024

I left this place feeling completely disrespected. I was recommended to John by a family member. The way this guy spoke to me was totally unacceptable. I went in for an inspection and he didn’t like that I was going to pay with a card. Said it wasn’t even worth it for him with the fees he had to pay for card use. (Cost of doing business) I then tried to pay him in cash. He refused my money. Said something along the lines of “the state won’t let us charge like you landscapers do. (I own a landscape company) he then nearly shoulder brushed me on his way by and went back to his shop. Stunned I looked at the receptionist and she said he just got back from the doctor that afternoon and got some really bad news. She was profusely apologizing to me for her bosses behavior. Before I could tell her it wasn’t her fault John came back through the window that connects his shop and office. He continued to scream at me and his receptionist not to take my money and for me to get out. That’s he’s not broke and doesn’t need my money. I did nothing to him to deserve this type of treatment. Judging by some of these other reviews I’m not alone in this type of experience at this business. I will never go back here and I will tell anyone willing to listen not to go here.

Feb 07, 2024

John West is the finest auto mechanic and runs the finest shop I've ever been in. I've traveled throughout the country and have never had anyone better.

Feb 07, 2024

Doesn't have time for new customers, if you need work done, don't go here, will only turn you away and RUDE !! , I don't understand why people are this way 😕 not a good experience at all...I ONLY DO REVIEWS HONESTLY AND SO OTHERS CAN BE INFORMED... ( I had heard this was a great place to go, but I guess it's only for certain people that John picks to help ) VERY DISAPPOINTED WITH JOHN WEST AUTO, JUST BEING HONEST ABOUT MY EXPERIENCE HERE ....NOT GOOD !!!

Feb 07, 2024

He’s not taking any new customers for a year. At least that is what I was informed when I called to make an appointment. He may be a good mechanic (I don’t know) however his customer service skills are lacking. He should post no new customers on his website and quit wasting people’s time.

Feb 07, 2024

Serviced my Toyota for years. All good. Fair prices. Very service oriented people. Exceptionaly clean shop.

Feb 07, 2024

Very good service.

Feb 07, 2023

Awesome service

Feb 07, 2023

Extremely poor customer service and people skills... I'd rather be yelled at everyday by R. Lee Ermey for 13 weeks than have to deal with this place...

Feb 07, 2023

Extremely rude and unprofessional over the phone. Discussed getting simple machine work done and was immediately cut off mid sentence and told that he only worked on Chevy and Ford. Nevermind the fact that I was talking about a big block Chevrolet….. will never be taking any machine work to him in the future and will never recommend to anybody. Don’t even bother calling this guy, absolute tool.

Feb 07, 2023

Great place, great service.

Feb 07, 2023

Top-notch work on any car brought in, common or classic!!! Place to go for vintage muscle cars!!!

Feb 07, 2023

Unfortunately for me, they are so busy I am waiting for an appointment, but I have experienced nothing but excellence on my previous visits there. Great job.

Feb 07, 2023

Very clean shop, friendly staff. Especially Mike! My new mechanics!

Feb 07, 2023

this is the worst owner i ever seen He's arrogant, rude and condescending to people

Feb 07, 2022

After making a 7:30 AM appointment they told me because my registration did not match this county he refused to get it inspected, being that I’ve had my car for over 5 years and never got it inspected in that county that is ridiculous, and a waste of my time. How do you qualify for vehicle inspections but don’t know NC laws on inspection!

Feb 07, 2022

John West will take great care of you. He is honest and has many years of experience. I wouldn’t go to anyone else. He really knows his info and even helps his clients to get the best advice on buying a new car weather used or new.

Feb 07, 2022

John is the true expert professional. Just Completed some general maintenance and carburetor repair on my classic restored 1970 Mustang Mach 1. Searched all over several counties to find a high caliber shop that I could trust with my investment with this car. THIS IS THE PLACE for work on your classic cars. John’s knowledge, commitment to quality and care is the best. The shop is immaculate, has the quality of a hospital operating room! 5stars!

Feb 07, 2022

Reliable service honest and dependable. Take all 3 of my cars for service. Best mechanic.

Feb 07, 2022

Terrible business. No respect for the community. Regularly revving engines past 9pm at night and waking small children. If you need work done please go to any other business.

Feb 07, 2022

There is not a better shop I have found in NC. Honesty, quality, diagnosis, you pay for what your vehicle needs, no hunting and pecking. Professional, you want to send your wife somewhere that she feels confident she was treated with respect and didn't pay for things she didn't need, this is the place. Check out a used car here before you buy, this is the place. OLD SCHOOL, if you don't know what that means you will be educated on that here. Also pet friendly

Feb 07, 2022

rob 4,:

Feb 07, 2021

Clean shop. Get the job done.

Feb 07, 2021

Do good work

Feb 07, 2021

I had a great experience I was quoted a price and it came in under. I was very happy with my service today. John was very helpful, friendly and easy to talk to.

Feb 07, 2021

The best place ever!

Feb 07, 2021

We've been coming to John West since 1976 (before I was born) and there is truly nowhere else to take your car. Excellent service, excellent staff, and you could literally eat off the floor... even with the chow-chow that hangs out all day, it's spotless! There are a few people I feel like America can't stand to lose: RBG, Betty White, and John West.

Feb 07, 2020

Awesome guy who knows his stuff! Did a cam swap and other small details I won’t get into, but did it quickly and at a fair price. Won’t find another person around as good as John.

Feb 07, 2020

First time calling to get information if he can fix my transmission in one truck , and then to upgrade my other transmission. Guy by the name of John caught a nasty attitude, so people please be careful about this place.

Feb 07, 2020

Great mechanics

Feb 07, 2020

John West has been working on my family’s cars for over 30 years. You can trust the job will be done right every time. He always tells you the work that has to be done vs what could be done depending on how long you plan on keeping your car. If you want an excellent, honest mechanic, John, his son David and the rest of the team are the ones you should trust to work on your vehicles.

Feb 07, 2020

The bottom line is John is the only man in Raleigh that we trust to fix our cars correctly and not get ripped off. I have never had John or anyone on the staff be anything but Courteous, helpful and straight forward with us and we have been going here for 8 years.