Jim Hudson Buick GMC Service

Dec 06, 2024

Had my vehicle serviced today at Jim Hudson. My service advisor Nic Cooper was very helpful, professional and knowledgeable of my services needed. I planned on being there all day and Nic got me in and out in a timely manner. If you are looking for great service Nic is your guy!

Nov 06, 2024

Came in to Jim Hudson today upset for a service needed, my advisor Nic Cooper was the best. Very knowledgeable, professional and respectable. Will definitely be back, whenever in need of a Great Service advisor see Nic Cooper!!!

Nov 06, 2024

I will not be doing business with them anymore. I will not be taking my vehicle to be serviced by them ever again. They provided incorrect information about how I am supposed to be reimbursed for tire that was still under warranty that had a blow out on the highway and I had to pay out of pocket to replace it. When I called the manufacture of the tire company they informed me this dealership was supposed to handle that claim because they have some type of process they follow and it involves sending the tire back to the manufacture and an inspection occurring. The inspection occurred at the dealership, but the service advisor told me I had to call the tire manufacture to be reimbursed for what I paid for the tire ( i thought it was strange I even had to pay for tire since they were still under manufacture warranty) which should have prompted the service guy to take different steps now that I know what should have occurred. When I found out from the tire manufacturer this is not the process and called the dealership and spoke to the manager in service by the name of Russell he basically said there was nothing he could do. That the service advisor probably did not know the process. That is unacceptable and not my issue that your service advisor doesn't know the process and providing incorrect information. I will not be taking my vehicle back to this place or doing business with them ever again not even to purchase a vehicle. I see why my mother doesn't go to the Jim Hudson Lexus anymore after purchasing her Lexus from them she said she had nothing, but issues from the service department. I guess it's a Jim Hudson issue all around with their service departments. I'll take my business elsewhere because to be told there is nothing they can do when their service advisor clearly gave me wrong information and now I am not being reimbursed for having to purchase a tire that blew out on me while driving down the highway which was no where near its warranty mileage and receives normal maintenance is not ok.

Nov 06, 2024

Nic and Sam did great!

Nov 06, 2024

Today I went to the service department and Nic always gets me right every time. He always gives you up dates on your vehicle. He’s always polite and he values your feelings as a customer. He’s my favorite service professional.

Oct 06, 2024

I am a new customer to Jim Hudson GMC for my 2019 Acadia. I made an appointment for a battery replacement late Sunday evening for an early Monday arrival. I was met by Nic Cooper who was very professional, explained in detail the process and reminded me of a recall I had forgotten about. Nic has made me a future customer due to his impeccable service. Thank you!!

Oct 06, 2024

Nic Cooper was outstanding service advisor who made me felt heard and one I could trust. Awesome service and communication. I won't deal with any other service advisor

Sep 06, 2024

Appreciated the excellent customer service from Mr. Nix. He went beyond the call of duty to get my vehicle problem fixed. Even though I was frustrated with the issue. It's hard to experience that type of concern about the customer. I applause his knowledge about my cadillac.

Sep 06, 2024

My service advisor Mr. Cooper is very dependable. We always value his Analysis, recommendation for maintenance repairs needed. We own three Cadillacs in our family and know he will provide accurate recommendations for service to get us back on the road safely.

Aug 06, 2024

Mr. Nic C took great care of me from start to finish. I was very please.

Aug 06, 2024

My service advisor Nic Cooper always take care of me, and very knowledgeable about what's going on. Thanks Nic!!!!

Aug 06, 2024

Services performed were excellent. Nic Cooper provided exceptional caring and assistance for vehicle services.

Aug 06, 2024

The service was good at Jim Hudson dealership. Thanks to my service advisor Nic Cooper!

Jul 06, 2024

As always I tend to have awesome experiences at Jim Hudson from sales to service. Received service today my service guy Nick Cooper was amazingly knowledgeable of my service needs. Although I know the techs are diligent in satisfying the needs of each customer, Nick was prompt at getting me in at my scheduled appointment time. I also over heard a discussion with him & another Tech as they worked together on addressing another issue! I loved the team work!! Amazing service here at Jim Hudson Cadillac

Jul 06, 2024

Exceptional Service! Great staff, got me in and out!

Jul 06, 2024

Had a service appointment today, my advisor Nic Cooper to great care of my vehicle. Had me in and out in a timely manner. Great service, if you need a good advisor see Nic Cooper. Thanks

Jul 06, 2024

I recently had a fantastic experience with Nic Cooper at Jim Hudson GMC/Buick/Cadillac. They were incredibly helpful and patient in resolving my issue. Nic, went above and beyond to ensure I was satisfied. Their positive attitude truly made a difference in my experience.

Jul 06, 2024

I've been a customer of Jim Hudson for about 5 years now. For the past 6 months, I've had Nic Cooper as my Service Advisor. I must say, the customer service I received since working with him has been exceptional from start to finish. Every time from the moment I arrive, I am greeted warmly by the staff, who promptly checked me in and ensured I understood the service process. Throughout the day, I received timely updates on the progress of my vehicle, which kept me informed and reassured. Nic is knowledgeable and courteous, patiently answers all my questions and explaining the details of the repairs needed. What impressed me the most was his proactive approach to customer service. They not only addressed the issues I came in for but also conducted a thorough inspection and informed me of potential future concerns, without any pressure to upsell services. I also watched him helped other customers throughout my visit. His professionalism presented like he was the service manager. When I picked up my car, it had been washed and cleaned, which was a thoughtful touch. The entire experience left me feeling valued as a customer. I would highly recommend Nic Cooper for his professionalism, expertise, and above all, their outstanding customer service.

Jul 06, 2024

Nic Cooper did a wonderful job on my vehicle. I am well pleased to have him as my service advisor.

Jul 06, 2024

Nic Cooper is the best advisor. He got me in and out with the purchase of my new tire in no time. Was skeptical about coming to the dealer but Nic made my visit amazing. I'll definitely be back... Thanks Nic

Jul 06, 2024

Nic Cooper provided fast and reliable service on our vehicle. He always provides great customer service!!!!!!

Jul 06, 2024

Nic Cooper took great care of us, excellent service man!

Jul 06, 2024

Nic Cooper watches over my car care. He was very kind to my son when my son brought his car in for maintenance recently.

Jul 06, 2024

Nick was excellent! I always receive great service at this location!

Jul 06, 2024

Nicolas was an excellent help and provided exceptional service.

Jun 06, 2024

My service advisor Nic Cooper really delivered for me today and set a high bar. He was very friendly, professional, and knowledgeable. He took care of all my service needs. Highly recommended!

Apr 06, 2024

Nic Cooper was very professional from start to finish in helping me deal with my transmission issue in my GMC Acadia. He kept me informed throughout the entire process regarding the status of my vehicle. If you come to Jim Hudson to get your vehicle serviced, I recommend asking for Nic.

Apr 06, 2024

Nic Cooper, my service advisor was great. This has definitely been the best experience I've had since getting my car serviced at Hudson especially after having to spend 5k. Thanks so much Nic for your assistance and honesty. Great Person to work with, thanks Again!!

Mar 06, 2024

I’ve been a loyal customer for years, and I continue to be impressed with this company. Nick is dedicated to providing the best service possible, and it shows in every interaction. I highly recommend Nick to anyone in need of services at Jim Hudson Buick GMC Cadillac service.

Mar 06, 2024

NIC COOPER took very good care of me and my truck needs... Awesome Service!

Mar 06, 2024

Nic Cooper is always pleasant he is a valuable member of the Jim Hudson team 10 thumbs Nick keep up the excellent work you do

Feb 06, 2024

Customer service is not a core value at this dealership. If you decline an upsell, they will literally delay the completion time of your service by hours if not days. On two separate occasions (with one being today 9/20/23 9:45am), I went in for a routine oil change, which was prepaid, and they suggested additional services that I respectfully declined. An hour and half goes by and I receive a call from them with an additional upsell. I respectfully declined again. Several hours pass and no update from dealership so I call to get the status. Carl, the advisor for my appointment, couldn't be found to provide an update. After 7 minutes on hold, the receptionist says Carl doesn't know the status. Here is 3:51pm as I'm typing this review and still no call back. I'm ending this review right here to go pick up my vehicle...whether the oil is changed or not. Poor service is indicative of poor leadership.

Feb 06, 2024

Excellent service and pricing on full brake service and tire packages. Nick, my service representative, stayed beyond shop hours to ensure the car was delivered to me the same day.

Feb 06, 2024

I had a great experience in the service department today. I was greeted with all smiles ! Carol was great he got everything taken care of for me :)

Feb 06, 2024

Nic Cooper was excellent, this was the best service I have received since coming to Jim Hudson. Glad he’s my advisor compared to my previous experiences. If going there for service and need a good, trustworthy advisor see Nic.. Thanks

Feb 06, 2024

Nick Copper I will recommend him to anyone. Very nice guy! He listen and he’s very understanding. When he say he will do something he will do it. I love Nick!

Feb 06, 2024

Since I purchased my Cadillac I’ve gone to the dealership for service. Nic Cooper has been my service advisor and has always been fair, honest, and made sure I understood everything about my truck. As I woman I truly value having a service advisor and center I can trust.