Jiffy Lube

Feb 01, 2025

Stopped by for an oil change today at Jiffy Lube in Mesa. No wait, which was nice, was immediately greeted. After that things went down hill. Manager Chris was friendly at first then I asked for the $20 advertised discount showing on the sign in the parking lot. He refused saying they are only doing a $10 discount. I pointed to the sign and he said the other side facing the street says $10. But I didn't come in from that street i came in the other entrance where you can only see the $20. He preceded to say he only gives the $20 discount when they are slow. I looked around and said we'll im the only one here, how much slower does it need to be when I'm your only customer, literally. He repeated that he is only giving the $10 discount. I asked if the price match and he said absolutely not. This entire conversation he had the attitude of how much he hates his job and that he could care less about customer service. As I was leaving he made another comment about coming back next time. I said sorry there won't be a next time that the service was poor and was way more expensive than taking the car to the dealership. He responded with a shrug of his shoulders and saying ok.

Jan 23, 2025

Great service, broke everything down and had me in and out quickly. Even did a quick check of my brake pads.

Jan 06, 2025

Awesome people working here. Quick and efficient. In an out really fast. Always go to this one. Thanks

Jan 06, 2025

Excelente trabajo y en español.

Jan 06, 2025

Good work from the entire staff. Very professional.

Jan 06, 2025

I used to get my oil changed here all the time. I have four vehicles. I stopped in today and apparently there's new management. First I spoke to said I was required to wave in the waiting room and he refused to service my car. If I would not, I never wait in the rating room and never have because it's so nice outside and truth be told they're waiting and sucks. Anyway, he said go elsewhere and I said okay so I drove right next door to brakes Plus where I had a oil change on two of my vehicles. Upper management ought to have a talk with his store management because your people are rude and you've just lost business.

Dec 06, 2024

Great place for cars maintenance... Excellent

Dec 06, 2024

I stopped by for an oil change. I was greeted by Christopher Lange. There were no other customers but he had an attitude as if I am interrupting him from something really important and he is doing me a big favor by taking the time out of his busy schedule to service my vehicle. Based on other one star reviews I can see it's a regular thing with this guy. Lacking basic customer service skills, even for someone changing oils. Next time I am going to a different oil changing place just a couple of miles south. Something tells me this will not be the last time this business lost a customer to a competitor because of the people they hire. My recommendation is to skip this location and go elsewhere.

Dec 06, 2024

Pleasant helpful staff appreciated the suggestions given; thorough in their job performance. Only negative comment would be a 144.00 tab for an air filter high mileage oil change and other tasks with the oil change. Price 89.95 plus other charges. The personnel running this operative location would not have control of pricing. May go back for brake repair and other services Jiffy Lube provides to their clientele I like the manager.

Dec 06, 2024

Quick and very professional service.

Dec 06, 2024

Straightforward and quick

Dec 06, 2024

This location was awesome! They got my car in super last minute for an oil change and were so friendly! The guy who helped me out today was transparent about cost and the time it would take. I would definitely recommend!

Nov 06, 2024

$102 for an oil change is wild

Nov 06, 2024

Great customer service here on country club and baseline

Nov 06, 2024

I received quick and professional service with an awesome staff

Nov 06, 2024

Really nice people and they did an oil change 80.00 for a conventional oil change was excessive, but we bought the car and there was 0% oil life so it needed to be done. Again great service just ridiculous price.

Nov 06, 2024

Super fast and friendly! Love this location

Nov 06, 2024

Thank you, guys, especially Christopher!!! He really went above and beyond for me!! Great customer service experience!!

Nov 06, 2024

They run a hidden price scheme. Before going in they said starting at $102 for full synthetic, but they didn't provide details on what could go up. After spending 10 minutes waiting for nothing they come up with their estimate at $160 something assuming plus tax, calling for a drain cap that's not reusable. I've never heard that anywhere not even the dealership. I went down the road to Oil Buddy and got it for $105 out the door price.

Nov 06, 2024

This Jiffy Lube location is great! They answer questions and are all very helpful. Highly recommend. Worked with the assistant manager today and very happy with my oil change and issues they fixed.

Nov 06, 2024

Was In and out very quickly . They honored my coupon . Very pleased with my visit

Oct 06, 2024

Just had and excellent top notch professional service with Chris and his team at this location. Walk in with no appointment and I was taken care of the right way. I witnessed Chris take care of others as well while I waited. Offered good advice with options for auto care. Thank you Chris for going above the standard. Auto maintenance is always stressful rather it's an easy fix or major one. Much appreciated and we need more technicians like yourself. I'll definitely be coming back.

Oct 06, 2024

Quickly and professional service in this place thank you guys

Oct 06, 2024

Stellar service provided by the guys here today. I put too much oil in car and when no others wanted to take a chance on my car for liability concerns as others told me, theese guys here, they helped me get it flushed and redone. My car works great now and everything with my prius is working fine no more smoke of oil at the tail pipe.

Oct 06, 2024

The way the shop sits is rather odd. I pulled into the back entrance and to the front. The attendant was pointing but I did not know what he wanted me to do. He was however standing with I presumed was a customer. He then made a frustrated face and rolled his eyes, I got out of my vehicle and asked where he was pointing. He was directing me behind a Ram that was next up. He approached my vehicle and gave me the general greeting,and how I was doing. My response was" I was doing ok til I saw Your the face you made at me" he said I yelled at him , but I never got out of my vehicle. I proceeded to tell him what I needed and he advised me it would be like a half hour wait..which I was willing to do but , I changed my mind. Not wanting to deal with his attitude, I drive away.

Sep 06, 2024

Alexander was great. He was honest and specific. It was nice to be able to ask questions and not get taken advantage of. Great job and great service!

Sep 06, 2024

Came with no appointment and got helped right away, super fast and good price for my oil change!

Sep 06, 2024

I love their professional and speed. Their lobby is always clean and coffee is full.

Sep 06, 2024

Jordan, Terry, and entire team did an excellent job!

Sep 06, 2024

The young lady that approached me when I drove in was very knowledgeable, explained the process and very courteous and pleasant. She is a very good asset to this particular location. Thank you for a great 'oil change' and I'll be back for sure.

Sep 06, 2024

They are always so friendly and actually listen and care about what they do

Sep 06, 2024

U guys charge to much for an oil change that's crazy but I needed it

Sep 06, 2024

Very satisfied with service. In & out fast & they made a couple of suggestions that I was glad they did because they were making sure all was taken care of.

Aug 06, 2024

..as always, professional and as timely as possible in 100+ heat!!!🥵🤣🤣 I won't go ANYWHERE ELSE for my oil changes!! You should go there too! You won't be disappointed!!!😊🌻

Aug 06, 2024

Do yourself a favor if you’re the type like myself that wants to see your vehicle the whole process and you tried to stand in front of the bay and you were told that you cannot until your check in just get in your car and leave and go elsewhere. I will give them one more chance if this happens again, they will no longer receive any my business

Aug 06, 2024

Employees were courteous, knowledgeable and efficient. Greeted me as soon as I pulled up.

Aug 06, 2024

Fast and convenient