Jiffy Lube #3189

Oct 07, 2024

I brought my Mustang to Jiffy Lube for a routine oil change, and they managed to break my oil dipstick. Fine, mistakes happen, but it took them over a month to get the replacement part. Seriously? Today, when I finally came in to have the dipstick replaced, I politely asked if I could watch the process, just to make sure no plastic pieces would fall into my engine bay. Completely reasonable, right? They refused. Then, what should have been a quick 5-minute job has now turned into me sitting here for over an hour! This is beyond unprofessional. There’s no respect for my time, no communication, and zero accountability for the inconvenience they caused. If this is how they treat their customers, I’d seriously think twice before coming here. Incompetence is one thing, but dragging things out and making me wait this long for such a simple task is just unacceptable.

Sep 07, 2024

This Jiffy lube takes advantage of their customers. They overcharged me for maintenance work. I was in a rush to get to another appointment for my son. It was my mistake to not taking the time for reading over each option but my husband and i had been to jiffy lube before and had great experiences, but this is ridiculous how they took advantage of me. I had a dealership mechanic look over the invoice and he encouraged me to write a review so customers are aware of how this jiffy lube location runs.

Aug 07, 2024

Great pricing

Aug 07, 2024

Quick service . Receptionist is always very polite

Jul 07, 2024

If I could give 0 stars, I would. Shop is close to where I live, so I’ve been coming here for years. Went in for a simple oil change, $140 (it’s high but whatever). Turns out the rear brakes needed to be fixed. $500. I said fine just go ahead and fix it. Then as they’re fixing it, they said we need to fix this other thing as well, and it’s going to cost $300. At this point I threw a fit and said I only came for an oil change and you’re squeezing me for $900+! I said just do the oil change because my dad said in Richmond he got all 4 brakes done for $300. So at the end, they said “btw your car is going to not drive the way it did before you came in today.” Not only did they try to squeeze me but they removed a NUT to make the rear brakes sound screechier. Scam artists to the MAX!

Jul 07, 2024

These guys do a great job, friendly service, and take care of me every time. Try to time your oil changes and maintaince accordingly because they do get busy sometimes.

Jun 07, 2024

Decent place for oil changes, they always do more than just an oil change and will let you know upfront if something looks or feel unusual

Jun 07, 2024

Quick and easy service today!

Jun 07, 2024

They are expensive and they had my plate number wrong on the inspection form, which gave me a lot of trouble

May 07, 2024

Come here for my company vans , the people here are super knowledgeable and friendly , young lady in the front is always super happy, cheerful and knowledgeable, so it’s nice to go in and have everything set for you , love this place

May 07, 2024

Waited for 20 minute in the lobby only to be told that they were out of synthetic blend oil, and they have been for 3 weeks. Conveniently, the only oil available for my car would be $30 more. How do you not have oil at a place where all you do is oil changes?

Apr 07, 2024

Kind of a rip-off, a little bit pricier than other locations! I wasn't aware that some jiffy lubes were privately owned. I came here for an oil change and they pulled up my history and I told them I would like the same service. They told me that their high mileage oil was not compatible with my vehicle , I'm thinking why wouldn't they have the correct high mileage oil? That doesn't make any sense to me not having the correct oil for one of the most common cars on the road, A Honda. Anyways they told me that they only have the full synthetic oil. Obviously full synthetic oil is going to be the most expensive. So because I had been putting off my oil change for a while and I was already 500 plus miles over I decided to just get it done. I told the lady I had a coupon and she said that they only have one coupon for their location and that was a $10 off coupon. Where as the jiffy lube location I normally go to has a $16 coupon. So when she rang me up at the register. And I asked her why are you guys so pricey here? Cuz at the other location that I normally go to they're not so expensive. She said well we're not part of the jiffy lube Network. We are privately owned. That's when it hit me and it all made sense, they tell you they don't have or don't carry the oil you need so that you have to pay for the full synthetic service which is the most expensive oil change. That's where they get you on the pricing. And then to top it off they only have one coupe they honor which is the lowest one. So now that I know how they manipulate customers to pay a little bit more, I'm definitely not going back to this place! My advice to everyone is check your jiffy lube location call and verify prices and what coupons they take before you take your car. That will save you money in the long run and you won't get caught up paying for a full synthetic oil change at a higher price than other locations just because they say they don't have the oil you would like in your vehicle. That's why I say this place is a bit of a rip-off because it's privately owned and they'll tell you whatever to make you spend more. I mean , come on! How are you A oil changer and don't carry correct oil for every vehicle on the road? 🙄 REALLY! RIP OFF!

Mar 07, 2024

One of a few good places to have the change oil. Honest ppl but a few employees is hard to understand. 1 employee talks like you have to bow down to him but overall the rest are better. So is the service After 5 yrs went back here significantly better service. I hope they keep it up. They took away the free coffee that's fine as long as prices stay attainable for customers.

Mar 07, 2024

The only oil available was the most expensive -$120. And I had to sit in a freezing cold waiting room for 15 minutes before they told me they were out of the regular priced oil. Very frustrating.

Mar 07, 2024

Went there for an oil change a while back. The lady at the counter said they do brakes. I went back and got new brakes for a good price.

Feb 07, 2024

Convenient, Quick and reliable! The guys here are respectful and easy going!

Feb 07, 2024

Good place quality service, fast and easy

Feb 07, 2024

Great service over the past 3 oil changes and 1 brake fluid replacement. i have brought both of our cars here! I used to do my own oil changes because i have huge trust issues with mechanics. But this branch is very honest. Manager is very helpful and informative. Highly recommended, will keep on returning here.

Feb 07, 2024

Great service!!!

Feb 07, 2024

I like how quick & through they are. I trust their diagnostics & advice for my car's care.

Feb 07, 2024

I love this place. Been here for three oil changes and routine maintenance. For a chain mechanic they always do a good job. Not the cheapest place but it’s fast and they are honest. I thought i needed new brake pads and rotors but they did an inspection, brought me into the garage and showed me the brake pads were good for another 6 months. Didn’t charge me for the inspection. Will be back for routine stuff.

Feb 07, 2024

Phenomenally helpful

Feb 07, 2024

Place is great

Feb 07, 2024

Rude, disorganized and disrespectful. Need I say more

Feb 07, 2024

They keep everything on your car up to date and dont extra charge

Feb 07, 2024

They were busy and I was still out of there in about a half hour.

Feb 07, 2024

Transmission oil change done here. They removed the magnets (accidentally i presume) and never told me. These magnets are used to collect metal shaving from transmission. Was not discovered until few years later. Use at your own risk

Feb 07, 2024

Tried to put the wrong weight AND amount of oil in my car

Feb 07, 2024

Tried to sell me the wrong (more expensive) oil for my car. Also lied about what the oil cap says. Otherwise service was fine. I also don't like the coupon business. JiffyLube charges $10-15 more unless you have a coupon.

Feb 07, 2024

Went in for a simple oil change, and they started to add on a tire rotation, filter change and coolant service. After denying both the filter change and coolant service, they came back saying that there was a crack in one of the parts and that they couldn’t do the oil change without repairing it and that would be an additional 80 dollars. I told them that it was fine, I would just like to get my tires rotated and they said it would take 30-40 minutes. Left without any doing service done (after waiting for half an hour) and said I would do it in my local hometown jiffylube instead. Which then my local jiffylube told me that everything was fine including the filters.