Jiffy Lube

Nov 30, 2024

I've been coming to this JIffy Lube on Berkmar Drive for years and they never fail to impress me. All of the staff that I have observed and had contact with have been professional. knowledgeable, exceedingly polite and responsive to all of my questions and/or concerns. Today was no exception. I interacted with several staff and they were all terrific. Sammie is the only name I picked up from the group, but they were all spot on helpful. Sammie took on a couple of issues I was concerned about and brought them to a successful conclusion and kept me informed every step of the way. I'm not inclined to write reviews, but I'm making an exception for today. All of the team including Sammie at Jiffy Lube Berkmar Drive are showing up to deliver. I have confidence in them and I enjoy going there. I'm not the only one. Another customer who I didn't know was waiting on her car. She commented to me out of the blue how impressed she was with the team. I heartily agreed and made a new friend at Jiffy Lube today. Keep showing up! You got the stuff!

Sep 07, 2024

Got oil change , About a month later realized engine splash shield was gone on a new vehicle. By the way broke the clips on the splash shield because I just had new ones put on a few weeks before the only people Dealing with the clips jiffy lube after that … Heres a tip to others don’t go here They will mess your car up forget to tighten things up ,break things ,leave tires all different air pressures trying to fill and don’t reset maintenance features ,list goes on but be aware they honestly don’t know what they talking about and doing .don’t go to none of them just the cars manufacturer make a appointment better off

Aug 07, 2024

Jiffy service. 😉

Aug 07, 2024

Only car there takes an hour. No oil change sticker and a new Tire pressure light 25 psi in LF and RR pressures all over the place. You’ve been warned

Jun 07, 2024

Always my go to for an oil change service.

May 07, 2024

Nice customer service, they took care of me quickly. Will be going back!

May 07, 2024

Sam at the Berkmar location in Charlottesville is the most kind, patient and knowledgeable csa in helping me get my car back to tip top shape. I very much recommend to come to this location and if you're lucky to catch Sam in the office, you will leave 100% satisfied. The team here seems very organized and helpful with the right amount of charm and very interactive with you making sure your vehicle is taken care of.

Apr 07, 2024

Expensive tire patches pricing. Good service.

Apr 07, 2024

My vehicle was damaged due to employee negligence. On site staff admitted the to the mistake, however the higher ups are refusing to cover damages. Jiffy Lube, you have just lost a life long customer.

Apr 07, 2024

There was no wait time, it just took a few minutes for my oil change. Nice friendly service technicians. I will use this jiffy lube again.

Dec 07, 2023

5 star service, and they actually change your oil. The other one on 29 need to take a chapter out of their book. They didn't change my oil when I went their to get my oil changed but said they did. One thing about my car it will let you know if the oil has been changed or not. "JUST SAYING"

Dec 07, 2023

Does NOT provide State vehicle inspections.

Dec 07, 2023

Everyone was attentive and efficient with the services we needed to have done. Thank you!

Dec 07, 2023

Friendly staff, good customer service

Dec 07, 2023

Great thanks to Thomas Houchens and staff

Dec 07, 2023

New to the area and needed an oil change. The shop staff were all very nice and helpful. It's nice to see women working there and a female manager vs a man who thinks women know nothing about cars! Very positive experience. I was in and out, great service.

Dec 07, 2023

Quick and professional

Dec 07, 2023

Used to be consistently good, but not so much recently. Didn't rainx my window as I'd requested; didn't even clean the front windshield. Reset both my odometer trip meters to 0 which I'd been using to keep track of important long term mileage, now that info is gone forever. Steering wheel and door handles left oily. Manager offered free rainx treatment worth $10. I probably won't go back to this location. Tried them again 3 years later and worse than last time. Employees seemed stressed and confused. Would not accept advertised coupons. Bailed after 1 hour and oil change not started. They had removed some of the black plastic panels under the car, said they put them back on. Driving home lots of noise under the front end - one panel was hanging down - had not been reattached, and was dragging on the ground. RainX treatment that had been completed was streaked. Potentially dangerously incompetent. I learned that it only requires removing 3 clips on a panel to access the filter and oil drain plug on my car. The employee was using a rachet tool to remove multiple screws. From the outside of the garage work area I watched and asked what he was doing, and he replied that he was trying to access the oil drain plug. I suspected something was very wrong and said to stop with the oil change, I'd pay for the rainx and take my car. They assured me that they would put the removed panels under the car back. Update: I sent an email to the email address in the "response from owner" as requested, and have not received any response.

Dec 07, 2023

Very fast service.

Dec 07, 2023

Went there for regular oil change like I always do. This time the employee was very rude and really needed some customer service rehab. A big difference this time. Great service. Thank you

Dec 07, 2023

I was greeted a was asked about the diesel max treatment for my tank. Cause I have never added any treatment to my tank. The customer service was very professional and polite.

Dec 07, 2023

Quick and efficient, even when understaffed. Shania was really nice and helpful

Dec 07, 2023

These folks are super nice and do a great job! Quick and fair!

Dec 07, 2023

They put air in my tires no charge. I wasn't even buying anything. Couldn't have been nicer.

Dec 07, 2022

I was so impressed with the professionalism and efficiency with Thomas H. Shania E. Cheyenne M Michael Bennett and Frazier Steven in your Berkmar Charlottesville location. I would hire any of these young people in a heartbeat. Bravo. Mary Robinson 434 Deshawn G too!

Dec 07, 2022

This is the 2nd time they messed up oil change they are no good 1st it was my mother's van almost had engine locked up and now on my car I just got oil change on 8/16 of this year and already got 15% oil life there is no way my oil should be gone that quick in 2 weeks and I haven't been out the state only go to work and back home so there is no way it should be gone this place is not good to get oil change they are terrible at it I would not recommend any one to go here

Dec 07, 2022

This place is awful! I wouldnt trust these jokers to lube a bike chain

Dec 07, 2022

Got brakes done and rotors put on cost was labor is more than the cost of parts 650$ and they put brakes on tht still squeak after 2 weeks and they tell me they been having problems with who they order from,and if I want squill out I have to get new brakes again and b charged.Dont go here for brakes

Dec 07, 2022

I had an overall great experience. I came in when they first opened in the morning. Cheyenne and Thomas were the only ones there and they were great! Thomas welcomed me with a warm smile and great attitude and informed me that they were the only 2 there and they will try to get me out as soon as they could. Deshawn and Frazier came in not time and immediately started working and helping them with the fleet of cars they had right at opening. Cheyenne checked me out and was very polite and positive even with the business they had!

Dec 07, 2022

I had my first oil change for a new truck. They did not install the gasket for the filter housing and most of the oil sprayed out on my way home. I noticed when I went to use the vehicle the next day. I called and told them what happened and they came to my home and changed it all again to install it right. 4.75 qt leaked out. Luckily there was no damage to the vehicle other than a big mess. They said that they would come and pressure wash the oil from my driveway and have not done so. I have called about it twice and they said both times that they would send someone. No one has come back nor have I been called.