Jenkins Automotive II

Jan 16, 2025

A really bad experience i took my jeep because i had a warranty with them I took it on December 28,2024 keep calling them to know about my jeep and they keep telling me the same thing that they were working on it today January 15, 2025 I just went straight to them and told them I wanted my car back and for the surprise they didn’t even do anything to it instead they broke my bottom for the up and down I went back to the office and talk to the person that was in charger of my jeep and this is what he told me “you know is just an up and down bottom right ! and by me changing that won’t fix the air suspension” good thing I have prof.

Jan 16, 2025

Don’t come here bad service 😡😡😡😡😡😡

Jan 06, 2025

I took my car here for Virginia State inspection. The inspection was done just fine and the staff was friendly but my car came back with an awful smell of smoke! I can hardly stand to be in my cart it smells so bad! I am never going back to Jenkins automotive.

Dec 06, 2024

Had a bad tire and needed to get it fixed. They got me in day of and got me new tires installed very quickly within dropping my car off! Staff is very kind and friendly!

Nov 06, 2024

I dropped off my car on Friday morning for an oil change, state inspection and to replace the valve cover gasket. It is now Tuesday afternoon and Jenkins still does not have my car ready. For something as simple like this I would have expected 24-48 hours of wait tops. This is absolutely ridiculous, be warned.

Nov 06, 2024

We’ve always had good experiences with Jenkins. Most recently we went to Sam’s Auto center to get tires rotated and balanced. They tried to sell us tires and when we said we don’t want new tires we only want our tires rotated and balanced they declined doing the service. We went to Jenkins and asked them to look at the tires. They recommended a rotation, said a balance isn’t necessary and suggested an alignment. They didn’t try to sell us tires we didn’t need. They are fair and honest. The only reason we gave a 4 star review rather than a 5 star is only because they are so busy it’s hard to get in. Highly recommend Jenkins! Good honest folks.

Oct 06, 2024

Only writing this in concern of who goes does the work for the vehicles and thinking people are not going find something missing Alan and the guys at the front desk are great guys do great work just don’t agree with taking something from someone thinking they won’t know it’s missing with someone who been doing work together for almost 20 years I was baffled by how one of the mechanics up and took my diagnostic device out of my truck great business nevertheless just not ok with it and just will not let be leaving things in the company cars from now on.

Oct 06, 2024

The most honest and reliable mechanics in Charlottesville. I moved over 2 hours away and still use Jenkins as my primary garage! Nice people!

Sep 06, 2024

Been a customer at Jenkins for over a decade. The front desk staff go out of their way to be of assistance and the mechanics are pros. A friendly group that offers fair pricing, honesty and integrity and provide excellent customer service. Highly recommend Jenkins. They are outstanding and care about their community.

Sep 06, 2024

I own Charlottesville Gutter Pros and our shop is right next door to Jenkins. What a gift!! They service our entire fleet: Fords, Nissans, Chevy, and even our staff’s personal vehicles. I love their hours (open at 7am, open till late, and open Saturday) and they maintain a pretty fast turnaround most of the time. We haven’t had any negative experiences since we started 2022. Their office staff are sharp and on the ball. Very grateful for Jenkins and I recommend them!

Aug 06, 2024

They banged my car up in their crowded parking lot and I can't get them to account for the damages. Minor,cosmetic but nevertheless. No one has got back to me.

Jul 06, 2024

Been in Charlottesville for 31 years, tried many auto centers, these guys are the best, fair, honest, trustworthy, knowledgeable and just nice folks. They go beyond the norm.

Jul 06, 2024

Took my car in for an annual inspection. The 3rd rear brake light was inoperable due to overheating (it had melted), but the tech was able to repair it, saving me about $150. They could have just installed a new, or used, part. I appreciate the effort, and time it saved me from being without the car.

Apr 06, 2024

Recently took my 16 year old truck for brake repairs primarily but also some other upgrades that were definitely warranted. The service was timely , courteous,and frank but equally as important was the philosophical Conversation with the assistant manager that made the time there a non .mundane experice.

Mar 06, 2024

My car recently got hit and they wanted nothing to do with it telling me I was the one that did it even tho I have pictures of the scratches and pictures before the accident TO BE HONEST SOME OF THE MOST DISHONEST AND BAD PEOPLE I have ever worked with and I will never be coming back here ever again.I wouldn’t recommend this for anyone right down the road there is Shawn at j team who does so much better work and is completely honest with you .

Feb 06, 2024

Been here a couple times. One for a state inspection & oil change. Second one for some repairs. Both experiences there went as smooth as butter. Walked in, addressed the problem, left my car there, had it done before the end of the day. 100% reliable. Moreover, afterwards they communicate with you about what they did to repair your car, so that’s a big plus. A bit pricey but I’m new in the game so nothing to compare it with. Other than that, solid auto shop to bring your car into. Definitely my go-to now.

Feb 06, 2024

Excellent Automotive Repair shop

Feb 06, 2024

I highly recommend Jenkins Automotive. I don’t have to come often, but when I do, I’m glad I did. The prices are affordable and reasonable. They do what’s best for you and your car, not trying to get over on anyone. A lot of people think mechanics try to misguide or cheat women (I mean, that’s not what I think. It’s just the typical stereotype!) but I’ve never felt this way about Jenkins. In fact, I feel like they look out for me! For your car maintenance and issues, I highly recommend Jenkins. It is first-come-first-serve so if you can, try to get there pretty early in the morning. If you don’t need your car back right away, call ahead and drop it off.

Feb 06, 2024

THE BEST IN TOWN! GREAT PRICES, GREAT STAFF!

Feb 06, 2024

These guys are honest and don't over charge

Feb 06, 2024

They’ve been super friendly and helpful with my leaking tire! Highly recommended!

Feb 06, 2024

Was on a road trip from Maryland to North Carolina and got a flat due to a nail in my tire. Called Jenkins automotive with only 20 minutes notice and they fit us in right away and patched it up within 30 minutes on a busy day. Can't recommend them enough.

Feb 06, 2023

Amazing service. I purchased 4 tires. One I did have problems with, but that doesn't change anything.

Feb 06, 2023

Best place I've ever taken any of my vehicles. Good people, great work! Best place in Charlottesville, hands down!

Feb 06, 2023

Bf got a screw in his tire we went her right at closing and the mechanic went ahead and plugged his tire even though it was quitting time! Great service!

Feb 06, 2023

Great service, Wyatt is always on top of things and very proficient and professional. He always returns calls.

Feb 06, 2023

I made an enquiry on email to the CVille shop and indicated what i wanted checked minor electrical issue and oil change, I asked if i needed to make an appointment, they told me to drop it off in the morning, i dropped it off in the morning they told me a few hours it will be done, went back 8 hrs later, the vehicle has NOT been moved from the spot i parked it at, no courtesy text to let me know that it won't be ready, i understand that there is labor shortage etc, but how much does it cost to simply send a text message if one cant call to a customer, only 20 seconds max, they have experienced mechanics but with poor customer service..its a waste.

Feb 06, 2023

I went there for a inspection/oil change and they said l needed brakes approved the work then they “forgot” to do the breaks and oil change l brought it back and got the work done but what if l hadn’t had the knowledge or ability to check. Here’s a hint of a auto service shop has to advertise stay away good mechanics stay busy by word of mouth. I’ll never go back to these in component idiots

Feb 06, 2023

Only place with tires when I needed them. After calling several places. The down side was I sat there for several hours waiting.

Feb 06, 2023

Top notch service as always.

Feb 06, 2023

Very poor customer service. Left my vehicle for a state inspection at 7:45 in the morning, arrived at 5:45 PM to pick it up and they had not even touched the car. No phone call, no apology. Wasted Uber money and my valuable time. Can’t be trusted with an inspection, I certainly won’t trust them with a real repair.