INFINITI of San Jose Service Department

Jan 07, 2025

Wish there was 0 option BEWARE !!! BEWARE!! Do not give your car for service here or especially Nicholas Mcclintic I would Like to tell our experience We gave our 2016qx60 for service on Dec 19th as there was noise in our car . We went there at 7:30am we wer told we will do diagnosis to find issue and as we wer at 90k miles .He informed us he would complete that service as well So after diagnosis wer told radiator fan and 90k miles service which includes replacing Air filter will be done - charged 3653$ After 8hours we got the car and right after 30mins the engine light started to pop on dashboard we called in and was asked to come on Saturday morning Saturday morning - The car was checked by him did not give paper work he said it looks fine and again after 2hours same concern called in took appointment got Monday the 23rd Monday morning 23rd - The same person mentioned to do diagnosis again and now he mentioned the coolant , brake pad and thermostat needs to be replaced - 2,800$ plus paid for 316$ diagnosis we asked them this issue wasn't even there until they did the work on Thursday and touched engine he denied to take responsibility and paid us back 316$ Today the 27th we took the car to another center - Thermostat , coolant and air filter (which was paid on Thursday ) needs replacement . Basically they lied and never replaced the air filter - charge - 1,018$ So if you want to save ur money and not get cheated please avoid this place as the mistake happened all coz of the bad service . Have proofs for same

Jul 07, 2024

If you need service, ask for Karen! She went above and beyond and was patient and provided me many updates on my vehicle. She was a true representation of what it means to be the best at customer service. She did not have to do even half of what she did for me, for that I am so grateful. She’s the best!

Jul 07, 2024

Service was great Sergio was awesome!!

Feb 07, 2024

Hai is very helpful and went above and beyond

Feb 07, 2023

El viernes 8/5/22 llevé mi carro al servicio me atendió Sergio de una manera muy profesional, me llama hoy 8/9/22 para decirme que mi carro esta listo y me explico con detalles todo acerca del servicio a mi carro. Richie me entrego mi carro y me ayudo con los tramites finales. No me arrepiento de haber comprado mi QX60 . La verdad son muy efectivos. GRACIAS INFINITY SAN JOSÉ

Feb 07, 2022

Fantastic experience, Salesmen were knowledgeable and their inventory was top notch

Feb 07, 2022

Great Service dept

Feb 07, 2022

Tony was honest and even though I was in a rush he showed me 2 cars I'm interested in! They had used cars in my range that many others didn't.

Feb 07, 2022

All of 5he staff here are so kinda, patient and provide amazing customer service. Can't recommend enough, especially for auto repair issues.