INFINITI of Cincinnati Service Department
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Review highlights
"Excellent service and expertise. Finished service maintenance as promised."
"I told the service people it was bad and they refused to listen."
"I will definitely be referring family/friends to HIS location!"
Overview
Hours
Sunday
Closed
Monday
7:30 AM - 6:00 PM
Tuesday
7:30 AM - 6:00 PM
Wednesday
7:30 AM - 6:00 PM
Thursday
7:30 AM - 12:00 AM
Friday
12:00 AM - 6:00 AM
Saturday
8:00 AM - 12:00 PM
Description
INFINITI of Cincinnati, established in 1993, is the premier destination for luxury automotive experiences. Our spacious showroom presents an impressive lineup of new and certified pre-owned INFINITI models, each a testament to modern elegance and refined performance. Whether it's routine maintenance, complex repairs, or genuine parts, our team of certified technicians is here to cater to your vehicle's needs with utmost care and precision. Discover exceptional service, competitive financing options, and unparalleled expertise with every visit to our conveniently located dealership—let INFINITI of Cincinnati redefine your automotive journey.
Reviews (23)
Jan 23, 2025
As a regular customer, I am never disappointed with the service team at Infiniti of Cincinnati. Barring minor hurdles with warranty items a few years back on my wife's QX, I have been completely satisfied with the work and attention to detail I've received from this dealer. For 2 years now, we have been a 2 infiniti family and are happy with that decision!
Jan 09, 2025
Great experience with oil change on Saturday. Thankyou for promptness and efficiency of getting oil changed. Great attitude of all staff. Friendly.
Jan 06, 2025
Great people. Great Service.
Jan 06, 2025
Very sufficient. Had me in and out! The attendant was very professional and patient
Dec 06, 2024
Aside from the oil change (which I'm hoping was actually done), none of my fluids were topped off. Power steering fluid - low. Coolant - low. Air Filters - a mess. I'll not be going back to Cincinnati Infiniti.
Dec 06, 2024
Great customer service and super efficient. I have taken all 3 of my Infiniti vehicles there over past 15 years.
Nov 06, 2024
Beautiful experience friendly and courteous staff
Nov 06, 2024
Customer service was good
Nov 06, 2024
Customer-centric staff
Nov 06, 2024
Great service on time and budget, great valet service as well
Nov 06, 2024
Service manager Greg is great to work with & so far I've had a much more positive experience with their service department than I did with Infiniti in Cleveland. They've done a great job with the repairs on my car here & have been very professional.
Nov 06, 2024
great service. Keeps our car running great. I have purchased other cars and no one takes care of me like Infiniti. I will not buy any other car except from them.
Oct 06, 2024
Service department is hands down one of the best!
Sep 06, 2024
Everything worked out great
Sep 06, 2024
I have a positive experience everyone I visit the dealership. I feel they always have my interest in mind.
Sep 06, 2024
One person working the Service department usually doesn't bode well. Not his fault, but he dealt with the difficult customer for over 45 minutes..and that negatively affected my car and myself as we sat an extra 45 minutes. He should have politely excused himself with the difficult customer, to deal with me for the 30 seconds he handed me the review and guided me to the pay center. On top of that, when I made my appointment (approx. 60 days prior to) I told them I had a headlight out and need it replaced for the car trip to South Carolina. Once there, they stated he didn't have a replacement. What kind of dealership with a service department (parts for cars) doesn't carry a front light? Or even worse...why tell someone/fill out info and then they fail to have things procured correctly? Not sure I will be back to Kings Infinity.
Sep 06, 2024
Thank You for taking care of us so graciously
Aug 06, 2024
Always professional and friendly service. I enjoy coming to infiniti kings auto mall, they are awesome! And best of all good quality work!!! Thanks to all
Aug 06, 2024
Greg did a great job of working in an oil change and brakes job after reprogramming my key fobs. Only took a couple hours and I was back on the road!
Aug 06, 2024
INFINITI of Cincinnati is always awesome. Service and Sales
Aug 06, 2024
The wheels were reparied perfectly and the curb rash they had was totally gone. Look brand new. We are so glad we opted for this service since we keep our cars a long time. Thank you!
Jul 06, 2024
Great dealership Great service department
Jul 06, 2024
Great service. Found a nail in a tire. Thanks for the attention to detail. See you next time.