Import Auto Technicians

Jan 17, 2025

Good honest mechanics You will be missed :-(

Aug 07, 2024

Super kind & honest

Jun 07, 2024

Excellent service. They were able to locate a hard to find short in the electrical system of an older Honda. Fair price, and fast accurate work. I would recommend them.

May 07, 2024

Excellent fast service and polite and knowledgeable staff!

Feb 07, 2024

Great place with very knowledgeable and pleasant staff.

Feb 07, 2024

Consistent quality work. Reasonable pricing. Nice folks! Used them for years on multiple vehicles.

Feb 07, 2024

Great service, everyone is very friendly. Happy with the quality of work.

Feb 07, 2024

I love everything about these people and this place. I've been going here for years and I have only great things to say.

Feb 07, 2024

I’m thankful to have found a trustworthy shop that really cares about its clients. Jessie and the team have demonstrated again and again that they will do everything they can to help and are fair in what they charge for the work. They have earned all of my auto maintenance and repair business!

Feb 07, 2024

Never had service done here, but I called for information on service. The person I spoke with was very upfront and honest. They did not do any service for me because it would have taken way too long because of backlogged issues, but they would have saved me money if I didn't need my car back right away.

Feb 07, 2024

Using my wife's account to speak on the great experience that I had with Import Auto Technicians! I worked mostly with Jesse, and she did a great job in communicating throughout the entire process and keeping me informed about what needed to be done and why. Gena was also very helpful and Glen, the technician, also did a wonderful job! If you want professionalism, clarity, honesty and hardworking people taking care of your vehicle, go to Import Auto Technicians! 10 Stars!

Feb 07, 2023

All the staff here were friendly & professional. Gina was informative, patient & helpful ☺️

Feb 07, 2023

By far the best experience I’ve ever had with a car shop! Gena at the front desk was knowledgeable and kind. I don’t know much about cars and she made sure I understood everything that was wrong with my car before I left. I’ll definitely be going back!

Feb 07, 2023

Fast service, straightforward and up front pricing.

Feb 07, 2023

I decided to take my car to this shop nearly 40 miles away since there is not a trusted import shop near me. I scheduled an appointment for a 4 wheel alignment that they said they would be able complete, but when I arrived the tech said they didn't have the software to calibrate systems correctly. I was also initially quoted $600 for rear brake replacement over the phone only to get an estimate on paper for over $1000. Receptionist was very nice, but didn't seem to have adequate knowledge when discussing my vehicle. Would have been more helpful to verify quotes and scope of work before I drove to appointment for nothing.

Feb 07, 2023

Import Auto Technicians was great to work with. The 4wd wouldn't engage on my Tacoma and Import Auto diagnosed and fixed the problem in the same afternoon at a much lower cost than other shops I got diagnostic quotes from. I talked with two different staff members and they were both very nice and they both communicated very clearly.

Feb 07, 2023

This shop didn’t tell me any real things about what was wrong with my ML400, instead they charged me $360 for a diagnostics which took two days. They told me that I need my car to be totaled. The problem was with the trunk not closing all the way and it allowed rain to get inside. They said I need Body Control Module to be replaced, also a parking sensor, also that the car fool of mold! And water! So it is not worth it to repair and better sell it as fast as I can. I just bought the Mercedes’ last year and of course I was sad and when I came home many things they told me didn’t line up. I am an engineer and I started digging into the problems. First by making a lab test for mold and there was NO MOLD detected. I also removed a lining inside my car and didn’t find any water. Then I brought the car to another mechanic and vuela $240 and 30 minutes and the car was fixed! No need expensive body modules replaced or anything. It seems this shop didn’t even ran a scanner which can detect codes in all modules in the car. One replacement module costs1,220 without labor and they sent me to the dealer to replace it without even testing it. They said it took them 6 hours to diagnose the car !!! For the other shop it took 30 minutes to diagnose and repair the car! The problem was in a little motor which opens the trunk, not in modules or wiring. This shop just played a guessing game with no real service. They thought I am a blonde average American girl, but in fact I am a Ukrainian engineer and I do have brains.I do not recommend this place to anyone, I took time to write this review that other people didn’t waste their time when they are in need of Mercedes’ repair.

Feb 07, 2022

By FAR the WORST experience we have had with any shop or even business for that matter. They did a job that a 5 year old would do. I don't mean to sound unrealistic but I'm just saying it for what it is. Oil was low when we got the car. Various vaccum lines were either unplugged or cut. Check engine light. Car wouldn't even start when they gave me the keys. Missing bolts and screws. Etc. Etc. I can go on and on and not to mention, they had the car for 6 months and then tried to charge us a extra thousand dollars. I truly cant explain in just words how bad the service was from this place. From the front desk all the way back to the technicians who shouldn't even be technicians. This place may have been good before. But after the new management and new team came in. I wouldn't recommend this place to anybody!!

Feb 07, 2022

Fantastic shop. I recommend every euro car I meet to head to this shop. There's a reason they're so busy! Expert technicians that are honest and work hard every day a week. Service advisors are friendly and communicate very well so you know what's going on every step of the way. Fantastic crew I couldn't be any happier.

Feb 07, 2022

Great service

Feb 07, 2022

Had auxillary battery go down. No radio or any comnand module function. Dealer had meDweeks out for service. Jessie squeezed me in the day after I called and they did an awesome job. Will def be back for service.

Feb 07, 2022

Horrible business, do not go here!

Feb 07, 2022

I got a car from the place next door and drove it off with the hopes nothing was wrong with the vehicle immediately I had a blown head gasket and broken knock sensor they fixed the car for half price I appreciated that.

Feb 07, 2022

I had my car detailed. They did an amazing job. Very thorough.

Feb 07, 2022

Made an appointment just short of 2 weeks ago for a transmission service. Took it in on time today, and asked if I could also get my fuel filter replaced. I brought the new filter. They said yes. That was 10am. When I made the appointment the guy at the counter said it should take an hour to an hour and a half. I waited until 3pm to check on the car to see if it was finished. They tell me they're behind and that I could come get the car, or leave it over the weekend and they'd get to it first thing Monday morning. They offered a discount but didn't say how much. I just now picked up the car and i'll schedule with some one else. They could have let me know earlier, and not wasted my whole day off. Not professional at all.

Feb 07, 2022

Made an appointment to bring my car in for a wheel balance. i explained I got new tires and rims shipped to me and I installed them. They were way out of balance and I took them to a tire place for balancing. Although better, there was still some vibration. IAT checked things out and felt it was still just a tire balance issue. I asked them to do it and I was told it would be done "first thing this morning." Went to pick it up at 1pm and it wasn't ready. Very disappointed and I just took the car.

Feb 07, 2022

Quick.and thorough! They are honest and do a Superb job!

Feb 07, 2022

Shawn is very professional, and very knowledgeable about cars , I’m a store manager with Autozone and recommend this shop to everyone in Colorado Springs. I only take my vehicle to this location , again you guys are awesome and thank you for all you do .

Feb 07, 2022

Shawns the greatest

Feb 07, 2022

Since changing management, Import Auto Technicians always seems overwhelmed and overbooked. They’ve had to keep rescheduling me; they no longer offer loaner vehicles; and they want to keep my car indefinitely for every little thing. Sad, used to be a great place.

Feb 07, 2022

Tyler did an awesome job fixing my 91 chevy. Very knowledgeable and friendly service. Highly recommend.

Feb 07, 2022

What an incredible shop.Shawn, Greg and those guys are awesome. No one else will touch my truck except them.