Honest-1 Auto Care Stark

Jan 17, 2025

I agree with everything Ashley said below, I had a very similar experience. I had been bringing my cars here for about a year and a half and usually had good experiences, but these last few months have been nothing but issues. I would bring my car in with one problem and get it back with a different problem. They would keep my car for an unnecessarily long time. They have cost me so much money and stress that I will not be coming back unfortunately. Ps. Do NOT bring foreign cars here.

Jan 17, 2025

Raven helped with my car and did an awesome job and because of this company and Raven service. I was able to make it home, safe and sound without no problems with my vehicle.

Jan 17, 2025

Waste of my time. Came in for the free inspection for the guy to tell me that light means an oil change. I know that, I wanted to know what else was up… but I will find anyone else.

Jan 07, 2025

Mechanics get things done fast and have a check in system with management to quickly inform the customer of the issues in their car.

Jan 07, 2025

Truly great place to take your car and feel safe knowing they will do their best while going above and beyond. Good prices as well. Special love to Jerry who is incredibly kind and helpful always-he really brings warmth to the place. The techs also show great integrity in their work-special shout out to Justin as well for everything he did to help our car. We will continue bringing our car here as all the people are kind and trustworthy.

Dec 07, 2024

Great customer service and advisement! Doug was super helpful, thank you!

Dec 07, 2024

I have been really happy with this shop. They were able to find a creative solution to fix the power steering pump in my truck that had been previously modified. They have done other work on my car as well, communicating as things come up and I appreciate that.

Dec 07, 2024

Jason's Garrett took care of me, start to completion of my car services . Explains all facets .

Nov 07, 2024

Fast oil at oil changes, able to tell me what was wrong with my car too when I took it in

Nov 07, 2024

What a shit show it’s been with my car here. I’ve had to take my car back here multiple times because they kept doing a half ass job and all the time and money over 5K that I have spent here to get my car fixed has not been worth it. Please save yourself time and money as they truly do not know what they are doing. They clearly don’t care about you and just want your money and that is it. They didn’t even fix the main issue that I needed to be fixed in the first place… I’ll be reporting them to the better business bureau as they are definitely not “honest” and need to be looked into.

Sep 07, 2024

Great customer service. Lots of appointment availability. Highly recommend purchasing their maintenance package, great value that can't be beat!!!!

Sep 07, 2024

I showed up without an appointment seeking help because my under carriage was dragging. I was swiftly seen and taken care of. Friendly guy at the desk was happy to try and help!

Sep 07, 2024

Like your stupid car and WA plates, 'Byeeeeeeee' Get lost

Sep 07, 2024

My inside driver door handle was broken by Honest1 Auto (presumably from being opened forcefully) while my car was in for transmission fluid service. I noticed when I got into my car and asked for it to be repaired, and it was put back together very poorly, but it was at the end of business and I had already been waiting several hours so I decided to go home. Last night my car was almost broken into due to my driver side door being unlocked, I awoke to my car alarm and assume it scared them away. I’ve now realized my remote key has not been locking my driver side door due to the poor repair, and I now must manually lock the door each time. I used to really like this place and had a good relationship with a manager but I think leadership changes have unfortunately harmed the quality.

Sep 07, 2024

Overpriced besides oil deals they will find anyway to rip you off

Sep 07, 2024

Respectful and prompt. These guys don’t pressure you into unnecessary purchases.

Sep 07, 2024

Staff was helpful and clear when everything was going to be done.

Sep 07, 2024

They did a break inspection for free, compared to $120 at Green Drop. Robert was very kind and explained everything to me. Great service and very personable.

Aug 07, 2024

Booked a $40 oil change appointment with a coupon, was charged $80 anyway. Asked if they checked the air filter, they stated it “looked fine” and they blew it out. In my car, the air filter is encased under the hood, and it clearly hadn’t been touched (quite dusty due to pollen season, would have been very obvious if it was opened up) “Honest” auto care it certainly ain’t. Go somewhere else. UPDATE: yes it was absolutely this location despite the owner comment. It was booked under a different name. The coupon was added at appointment booking, and we were not asked about type of oil, just charged and sent on our way. Love that their first response is “it wasn’t us”! Unable to take accountability as well

Aug 07, 2024

If I could give you guys more stars, I so would! I am beyond impressed with the service to my vehicle and impecable customer service. I dropped my car off and they had it ready to go in less than a week. While that isn’t always the case due to needing to order parts that they may not have it stock, I got very lucky. They also have awesome financing options that made this trip a little easier on me financially. They are also very affordable and not trying to scam you out of your hard earned money. I’ve had so many negative experiences with other mechanics, but not here! Worth every damn penny! I would highly recommend these hardworking folks to anyone I know that needs their cars serviced.

Aug 07, 2024

I will not be returning here. My car started sputtering I took it in. They didn't have me sign anything like a quote or plan or anything. They said they would call me with an update. I got no call for the first few days, so I called them. They said would either be a flush for the fuel injector, and if that didn't work they would have to take apart my whole engine and "perform open heart surgery" on my car. The more intensive work would cost around $3300. My car ended up needing the $3300 fix. I called again at the end of the week to get an update since no one had called me to update me. They had to send a part to the machine shop, they said it would take a few days. After that week, I ended up calling 3-4 times (they had my car for a total of 3 1/2 weeks) and each time I called, something else they found needed fixing. No one called me to have me approve these fixes, or update me on my car. I then called on a friday (3rd week without a car) they said it would be done on saturday. No call. I was out of town, so I call on Tuesday after I got back, and they said they found ANOTHER THING that needed fixing. By this point I was livid. I was without a car for 3 1/2 weeks, I had to take lyfts and ubers to get around, I didn't get any updates on what was going on with my car. When I called on Tuesday Jason told me that the cost of repairs was now over $4000. Again I didn't approve any of these fixes to my car. I asked jason to email me an itemized quote, he said he couldn't because the "system was down" so I asked him if he could text me a picture of the quote, he said he would have to ask some of the guys if they had a phone that could do that. (very hard to believe that he couldn't send a quote to me somehow in this day and age). So I went down to the shop myself. After confronting Jason and letting him know my frustration and lack of customer service on his part, he told me he tried to hook me up with as many discounts and "hook ups" as he could, now resulting in $3671. Which is still over the amount of the original quote, and somehow miraculously got rid of $400 worth of charges since showin up at the shop. Jason also said that when you go into a car you just dont know what you're going to find, which I understand, but you should be informing me of what I am paying for before you do the work so I can make that decision for my own car. It's my money I'm spending. He ended up replacing the head bolts because they broke off somehow. He also replaced all the lifts in the engine, he charged me for an oil change which I didn't ask for. If you're doing work on my car and the "open heart surgery" that costs $3300, I'm sure you can spare a complimentary oil change. I didn't appreciate the way jason talked to me like I should know the things that needed to be done with this extensive repair. Jasons' apology to me "sorry for the lack of communication, but you never know what you're going to find when you get into a job". First off, not an apology if you have a but after it. Second, I understand you find things, but letting the person that's giving you money should be involved in the decisions for their own property. You should also actually fix the problem instead of creating more. I ended up paying for the $3671.46 for them to break my car even more. I have now been back 3 times since they worked on my car to fix the problems that arose after they "fixed"it. My car is anything but fixed, and on the last trip in they managed to break my bumper light off, when I asked them about it, the tech said, "I don't know, it was hot yesterday". Are you trying to say that if my car gets hot enough that parts will just start to fall off of my car!? When I asked the tech the last time I was in why my car was still making the noise that they acknowledged was a problem he said, "that's just how cars sound, they make noises". I could not have had a worse experience.

Jun 07, 2024

Great experience. Thorough inspection and great customer service.

Jun 07, 2024

fast and helpful service! i had an emergency and had to drop it off over the weekend with no appointment and closed sundays so they got right too it on monday and had it fixed that same day

May 07, 2024

Amazing service! The people at Honest Auto Care are trustworthy, transparent, so knowledgeable, and kind. As a woman who knows nothing about cars and is scared to do anything car related because I’ve been scammed many times before I felt so taken care of here! Highly recommend!!

May 07, 2024

Fast service

Apr 07, 2024

they are back! and always helpful. yay!

Mar 07, 2024

I felt good about the service I received from the technicians. However the fellow at the front desk was not friendly, and he scolded one of his employees in front of me. I won't go back and will not recommend it to my friends

Feb 07, 2024

Great service. Friendly and they give you coupons good for a year of oil changes

Feb 07, 2024

Had my own parts, they tried charging me $270 for the labor of a transmission oil change. Walked out, went to K&W where I got it done for $80. Take your car somewhere else.

Feb 07, 2024

Honest A1 on Stark is not so honest they sit up there and told me that I needed rotors for my brakes and I didn't even need no brakes or a rotor after I took it to another mechanic they lied I don't trust them they're not so honest. They wanted to charge me $500 to fix the brakes and the rotor that did not need.

Feb 07, 2024

Lives up to their name. Daughter's car has been running with very dirty transmission fluid for several weeks. She called two shops and chose Honest-1. She received a speedy service appointment, and they were very expedient on service day. This given that they had to fill, run, and drain the transmission twice before the fluid stayed clear. Their charges for the service were extremely reasonable, especially given three separate fills of fluid before they released the car. They could have taken advantage of a young woman and charged substantially more for the service, happily they didn't, and earned a repeat customer. Thank you, gentlemen. This was a very good experience. (And it's great to see this shop back in business after being closed for several months for what appears to have been a fire in the building.)

Feb 07, 2024

Really happy they're open again after the rebuild! This has been my place for years. Good prices, nice customer service, I've always left a happy customer. Had to have my car towed recently to them because my tire was making a horrible sound I thought was the break pad change warning.Turns out it was just a rock stuck somewhere in the tire. They took it out and didn't charge me for anything. That's just decent. Will continue to be a return customer.

Feb 07, 2024

Removed a nail in tire for free. We appreciate that!