Hendrick Collision Chevrolet Buick GMC Richmond

Jan 31, 2025

Five stars from this family. The Rick Hendrick Collision team in Short Pump is amazing. Unfortunately, three of our four vehicles were repaired at this location in 2024. Choosing Rick Hendrick Collision three times in one year alone speaks to the quality of their work and the high caliber of service they provide. I echo the comment from another reviewer shared about Mitch. Every time we met with him, we felt heard and valued. The same can be said for the entire team, from the front door to the last garage door. We may not have met them all, but we surely appreciate all of them, and as much as we love them, it will be ok if we don't see them this year. If we need collision services, we will be right back at Rick Hendrick, where we know we will be well taken care of.

Jan 31, 2025

Great place for body work.

Jan 07, 2025

Beginning of December had park assist recall done. Few days later, “service driver assist” comes up. Dealer wanted $240 for connecting Diagnostic tool for recall they had just done. Customer service is non-existent.

Dec 07, 2024

Fabulous service! Awesome experience! Thanks so much to Johnny from the Collision Division, who coordinated everything so eloquently!

Dec 07, 2024

Terrific service.

Nov 07, 2024

A 10+ job in repairing my Taurus. It looks brand new and like it was never hit. Wonderful people who listened, were friendly, patient, did great work, and were professional. Johnny worked “above and beyond” what needed to be done and buffed out scratches that were not from the accident or on the work order.

Nov 07, 2024

Can't say enough about Mitch and the team over at the collision center. I was very pleased with the results and service I received with them to repair quite a bit of damage to my truck. The results of the work on the truck are tremendous, but dealing with these folks was a pleasure. Thank you for great service.

Oct 07, 2024

Had a problem and they took care or it ! I would recommend them !

Sep 07, 2024

My husband and I were in an automobile accident on June 8 in Richmond, Virginia. Geico sent our vehicle to Hendrick collision on July 13, 2024. We received an estimate from the collision center with stating the repaired length was approximately 21 days. It has now been 10 weeks. The Hendrick collision center will NOT give us an end date on when these repairs will be complete. We are extremely frustrated, half the time nobody will answer their phone and the other half of the time nobody will give us a straight answer. If anyone can help with this, please advise thank you very much.

Sep 07, 2024

Tammy and Kandel thank you for your excellent service . I could not asked for better both of you you went out of your way to assist me .

Jul 07, 2024

Excellent repairs. My Escape looks like the day I drove it out of Sheehy Ford. A big shout out to Kendal Hollis, the Estimator who oversaw everything. You are an “11” out of “10”. 6 Stars!!! While I hope I never have to, if I ever need collision repairs in the future, Hendrick is the place I would definitely go back to. And make sure to request Kendal. Thanks to everyone at Hendrick.

Jun 07, 2024

Highly recommend. I mistakenly showed up a week early for my appointment, they took it in anyway. They had it repaired perfectly in a week. Kendall did our estimate, and she surprised me with her knowledge. I've been dealing with another shop since January on my daughters car, sure wish I had brought it here.

Jun 07, 2024

Miss Linda helped me at the beginning of the process of fixing my car. She also assisted me with the rental car process. She was very professional, helpful..

May 07, 2024

Everyone was extremely courteous and helpful!! They had everything ready before we even brought in our vehicle. They handled everything with the insurance and made a stressful situation smooth and SO SIMPLE!! We go out of our way to bring our vehicles here. What a top notch collision department!! Thank you for always treating us as a priority!!

May 07, 2024

Hendricks collision had my car for a month. We were told it would take 2 weeks tops. We were also told the grill would be replaced, the hood replaced and a few other pieces after a minor front collision and this is how they returned it to us. It still is cracked and now has a bubble. We were told the car would be ready a total of 3 different dates and none of the dates as promised were fulfilled. After we questioned why we were being told so many dates we were told they were hurry as quickly as possibly without sacrificing quality but that was also a lie. I don’t recommend this shop at all.

May 07, 2024

Mr. Mitch Miracle and his staff/technicians did amazing work to repair my vehicle!!! Everything was perfect and if there was anything, even minor, he will bend over backward to make you happy!!!

May 07, 2024

Second time using this dealership for my Tahoe 4/2024. Unfortunately hit a deer and had to replace front bumper w/ fender liner. Hendrick collision did a great job with the repair as always and will for sure return to this collision center for any repairs. Also, I highly recommend working with Kendal Hillis. She took the time to ensure I received OEM parts and was very communicative throughout the entire process. Give that woman a raise Mitch!

Apr 07, 2024

Ju’wan was absolutely amazing, he took his time and offered amazing customer service, explained all of the bells and whistles and got me into my dream truck. He was so professional and easy to work with. His knowledge far exceeded my expectations, Ju’wan you will do phenomenal things at Hendricks and they are blessed to have you. Good luck with everything!! Thank you so much Ju’wan and Jake you made my car buying experience flawless. I will recommend anyone in search of a car your way!

Mar 07, 2024

Great place to get a car service where to buy a GM car

Mar 07, 2024

I’m very satisfied with the customer service and the work that was done on my ford focus kendal did an excellent job of keeping me informed with updated details while my car was there for repairs I was expecting it to take a lot longer then it did my car was in and out and everything was back to looking brand new I recommend using this collision center for any vehicle you own

Mar 07, 2024

Nice people. Had a claim through Gieco and they helped move it forward to the service center (had my catalytic converter stolen). Promptly answered my texts and was very polite throughout the whole process. Clean my exterior of the car for free too which was a really nice touch.

Mar 07, 2024

Professional, competent, communicative, ahead of schedule, repaired areas are as good as new. Exceptional customer service! Thank you!

Mar 07, 2024

Professional, helpful, competent, excellent service.

Mar 07, 2024

Work on my 2021 Camaro ZL1 was absolutely flawless! Severe damage was done to my passenger door and had to be replaced and repainted, but Hendrick Collision did a stellar job, not only with the actual work, but guided me on coordinating the rental too. All of the staff were super friendly, informative and helpful in every step of the process. I could not have been happier with their services! Thanks to Johnny and the entire Hendrick Collision team!

Feb 07, 2024

Excellent collision repair center! They did an amazing job on my Ford Escape - it looks so good!! Kendall was the BEST!! Highly recommend their services!

Feb 07, 2024

Great service and incredibly friendly and helpful employees. Wouldn’t recommend anyone else!

Feb 07, 2024

Everyone was friendly helpful and made me feel at ease!!! Highly recommend Hendrick!!

Feb 07, 2024

Fast repair and communication was prompt. They even detailed my truck before I picked it up!

Feb 07, 2024

Great service and excellent quality body repair work. Exceeded my expectations with their texting of progress status updates during the time my car was being repaired. They worked well with the insurance adjuster.

Feb 07, 2024

Stellar service and final product was great!

Feb 07, 2024

This body shop is the best around!!