Hancock's Automotive

Nov 07, 2024

$250 for a diagnostic! Foh… after I got it towed there I was told I had to lock in for at least $250 before they could touch it. I

Sep 07, 2024

My car was towed here after an unfortunate tire blowout on Route 10/Ironbridge after running over a huge bolt. From start to finish, a very professional, honest and caring experience. I received a ride to and from my place of business the next day while my car was serviced from the owner, Mike, which was above and beyond! The service, quality and price were outstanding. Highly recommend!

May 07, 2024

Always a warm welcome. I’ve enjoyed taking all my vehicles to them and will continue to bring them my business. I know that any repairs I need will be done right and within reason. I appreciate all you guys do.

May 07, 2024

Fair pricing. Knowledgeable.

May 07, 2024

I had a diagnostic done on my car today 04/29/24 and when I called back to get information the call started off great with information that I did not know about my car and the call initially confused me the way it ended. I spoke with Bobby Joe and she was pleasant when giving me details about the car initially , then it took a turn when she told me I didn't seem surprised (via tone of my voice) I'm guessing I should have been more disappointed that I needed to replace my engine. As I started to say " yea it was smoking so I figured" she kindly (not so kindly cut me off mid conversation and told me to have a nice day) the rest of my sentence would have been I figured the car would be expensive due to the smoke and knowing cars get expensive in general I wasn't really expecting great news. I guess she assumed that I knew that something would be broke inside of the engine(the issue with the car) Mind you Me or my dad know nothing about cars and why a car would smoke and drive rough so taking it to the shop would be the only way to find out. My dad also called there because they tried calling his number as well for the initial update and she told him that I said I knew about the car which me and my dad both who aren't mechanics took the car there to be seen by mechanics to find out the issue was with the car. We did not like the way she handled this incident at all. She gave my dad more information than me on my car but it's safe to say that we will not be giving this place any more business. When working in customer service please don't assume you know what your customer is thinking before they have a chance to actually finish speaking. Please treat all of your customers with respect just as you would like to be treated when you are being serviced. Luckily I have a very positive attitude and won't let her mannerism get me down and hopefully this review reaches her in a positive way!

May 07, 2024

Quick and reliable service.

Apr 07, 2024

Honestly shocked the state let's them continue to do inspections. I have the same experience as others that were rejected as an attempted service upsell. Strange that when they went to show me why they failed it the issue "wasn't so bad actually". They seemed nice enough but trust goes a long way for small businesses. Also, please save yourself the time of responding with the same internet illiterate replies that you've given others, it's clearly a trend that others have noticed, even if you have not. Why not be honest and address its an area in your business where improvement is needed? If you don't people might start wondering how you can afford the show cars in your showroom? Update: just got a clean inspection from my normal shop the next day. I did not need to replace anything. They had "no clue" why I was told I needed new inner tie rods and lower control arms to pass inspection. Response to owner : What would they stand to gain by lying to me? If they agreed with you they could of gotten more business for the alleged repairs you all claimed I needed instead of just the $20 for the inspection. I watched them inspect both parts. They lost money by being honest. Instead of pointing fingers like a child, take responsibility and learn from your mistakes.

Feb 07, 2024

(Fine, I'll do it under my legal name log-in.) Even though I live within walking distance, I've stopped going here after the third time one of the mechanics mansplained stuff to me. I never use that word, but he tried to tell me how to check my oil. Thanks, I got it.

Feb 07, 2024

Car state inspection? Good luck 😂 Let’s talk about over price maintenance….. I was just reading all the reviews comments and sound about right. Only went there for a state inspection, employee came out with a list of stuff that have to be fixed….. Battery Battery terminals Light bulbs Total $800 😂😂no way I asked, what really have to be replaced in order to pass the state inspection because I don’t have any problems with the battery, employees say just the light bulbs, ok how much. For that, $80 😂😂 no wayyy I’ll do it myself, Kool como they reply, Sir your car is ready, we realize your windshield have a rock chip, that will also need to be replaced in order to pass….??? That’s crazyyyy Thanks anyway, I got my inspection done somewhere else 👍

Feb 07, 2024

Changed to lower rating. Had my brakes and rotors put on and now my brakes squeak. Also had my oil changed and did not reset my oil light

Feb 07, 2024

Even though I live within walking distance, I've stopped going here after the third time one of the mechanics mansplained stuff to me. I never use that word, but he tried to tell me how to check my oil. Thanks, I got it.

Feb 07, 2024

Friendly staff and comfortable waiting area.

Feb 07, 2024

Got me scheduled day I called

Feb 07, 2024

Great place and great people. Fair prices. I will be using them for all my automotive needs.

Feb 07, 2024

I dealt there for years and always satisfied.

Feb 07, 2024

Installed my radiator fan and identify a failed battery for me

Feb 07, 2024

Took my car to get the AC fix and a year later it's the same problem but this time a part needs to be replaced that will cost $1600. Why wasn't it identified at the first visit? I will never use this place nor will I recommend it.

Feb 07, 2024

Very knowledgeable and professional!

Feb 07, 2023

Did a great job! Price was reasonable. Less than I was expecting for the work completed.

Feb 07, 2023

Expensive

Feb 07, 2023

Great customer service

Feb 07, 2023

Great prices and fast service!

Feb 07, 2023

Great service.. Good people..

Feb 07, 2023

Great,just great!!!

Feb 07, 2023

I have been going here for two years. I recently brought in my car to get a second opinion because it was making a rattling sound. They stated that there was no problem with my engine nor heat shield yet they recommended that I change my struts which cost me almost $1,100. I went ahead with the repair yet my car feels exactly the same and my car is still making a rattling sound that they claimed to not hear. Unfortunately I will no longer be going here and will be taking my car to a different place from now on.

Feb 07, 2023

I just moved to the Chesterfield area and was in need of a mechanic for my aging Jeep. I reached out to Hancock's and they were very accommodating, got me scheduled for my yearly inspection, and their head mechanic talked to me about the issues with my vehicle (which i was able to fix and get it back in/pass). I talked with the owner, and she is super nice, and overall, I came out of the experience as a happy customer, solid 10/10. I will provide updates as I'm certain that my 20-year-old cherokee will be in need of service beyond my skillset.

Feb 07, 2023

Knowledgeable, friendly service at a reasonable rate.

Feb 07, 2023

The cleanest auto shop I've ever seen

Feb 07, 2023

The customer service is great at Hancock's, and the service is very good! I needed extensive work done to my vehicle due to another shop's, shall I say, nonchalance, about the care of my engine. The folks at Hancock's were able to take care of me within a couple of days due to problems with the delay of parts, but as soon as they got everything, they had me up and running again. I was mostly talking with Natalie on the phone about the situation, but when she didn't know the answer, she put the technician, Mike, on the phone to explain what the problem was. Finally! An auto repair shop where you can find out what's going on! The price was reasonable for the work done, and the speed of service was very good considering the wait for parts, which is just becoming a way of life in these times. That's not Hancock's fault. I did have a light come on the day after I picked my car up and drove it straight to the shop. As I had no way to get back home, Natalie was an angel and brought me home! My vehicle was ready the next day, and since I had already spent so much just a couple days before, the shop was very kind in their price. I was referred to Hancock's by my neighbor who has been a customer for years, and now I will also be a long-term customer. I hope you never need car repairs, but we all know they're a fact of life. Do yourself a favor and take your vehicle to Hancock's!

Feb 07, 2023

good shop and the owners have integrity