Haley Ford Body Shop
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Review highlights
"The service I received from start to finish was excellent! Even got them to do more stuff than what was covered through insurance. Everybody I dealt with was very nice …"
"Very easy to work with and fair price on body work"
"Friendly, hard working staff."
Overview
Categories
Auto body shop, Auto repair shop, Auto tune up service
Directions
9020 Pams Ave
Richmond, VA, 23237
Phone number
Call: (804) 477-7918Website
View websiteHours
Sunday
Closed
Monday
8:00 AM - 5:00 PM
Tuesday
8:00 AM - 5:00 PM
Wednesday
8:00 AM - 5:00 PM
Thursday
8:00 AM - 5:00 PM
Friday
8:00 AM - 5:00 PM
Saturday
Closed
Description
Haley Ford provides a full-service automotive body shop collision repair center facility, offering auto and body repair services. Our collision repair technicians are certified so you can rest assured that your car, truck, or SUV will be worked on by experts who really care. Our attention to detail, combined with our state of the art auto repair facility makes it a fast and easy process.
Reviews (27)
Jan 24, 2025
Jennifer Ewing was such as blessing keeping me updated and all of the technicians and Penny were so helpful ever step of the way. Thank you all for getting my SUV fixed and in great running shape.
Dec 07, 2024
The service I received from start to finish was excellent! Even got them to do more stuff than what was covered through insurance. Everybody I dealt with was very nice and helpful! Definitely recommend and will definitely return if something else comes up!
Nov 07, 2024
Excellent work and customer service! After negative experiences with other repair shops recommended by my insurance company, I knew everything would be fine after hearing Jennifer's voice. She took the time to explain everything thoroughly and checked in throughout every step of the process. The repair and paint job to my fender was amazing and surprisingly quick. Thank you so much Jennifer, Penny, and Joe!!
Nov 07, 2024
I had the BEST experience with Jennifer at Haley Ford Body Shop getting my car fixed after someone attempted to steal it. She handled me with compassion and gave me thorough details of what to expect while also ensuring the insurance company did their part in a timely manner! She was honest, knowledgeable and forthcoming with information and gave me constant updates throughout the entire process. Her coworker Crystal also gave me detailed updates during the repair process. I highly recommend Haley Ford based on the customer service I received from Jennifer and Crystal. (She also offered to clean the glass out of my car...SO SWEET!!)
Nov 07, 2024
I would like to thank Jennifer ,Joe and penny for an amazing job on my car thank you so much for the service they kept me posted on my car which by the way looks great.it drives amazing. I will most definitely come back and recommend you ask your family and friends if they need services. Yall did a wonderful job keep up the good work.
Oct 07, 2024
They did a fantastic job on a dent on my door. Very satisfied. And quick work too. Estimate was 5 days, and was completed in 5 days.
Oct 07, 2024
We are Very pleased with our vehicle repair. They were easy to work with and Jennifer Ewing was great keeping us updated on the repair.
Sep 07, 2024
Ms. Crystal, Ms. Penny, Ms. Jennifer were all super easy to work with every step of the process. I had to unfortunately visit Haley Ford due to some busted windows from a theft attempt but I was so lucky to have these ladies on the case. They were able to coordinate with my insurance, get me a reasonable price on my repairs when they find out my repair was under my deductible and communicated with me politely and professionally. They kept me in the loop on when my parts came in, when my services where being done and were coordinating with me for an after hours pick up. These ladies made a nerve wrecking experience of dealing with busted windows into a streamline process of getting me on my way. Would recommend to anyone within the area!
Jun 07, 2024
Had a great experience with Haley Ford Body Shop. Crystal kept us informed during the process and Jennifer was a welcoming presence in the office. The work on the car was all very well done . Totally positive experience.
Feb 07, 2024
Good people there did a great job
Feb 07, 2024
Hated that the deer 🦌 had to die to have my vehicle repaired but these folks were very efficient and cleaned the car after it was repaired instead of leaving it a mess.
Feb 07, 2024
Horrible services. .do not trust this shop
Feb 07, 2024
Literally just had the Worst experience with this place and cant believe the lack of quality in the paint job. Hair in the clear coat, forgot pinstripe on one side, Didn't assemble door back correctly. Had to get a 2nd rental to take it back to them and they STILL didn't correct the issues they said they would in writing, even installed the pinstripe crooked. AVOID HALEY FORD BODY SHOP. would give negative stars if possible. Dont let the hundreds of recent 5 star reviews on carwise fool you. They are fake. Carwise wouldnt even let me review
Feb 07, 2024
None of the parts line up brand new hood is dented. All the respray has nibs and trash in the paint. Body lines and gaps are crazy. Do not do business here or you will regret it management has a serious attitude problem I only gave them one star on the review because zero stars was not an option. Should have took it to macco
Feb 07, 2024
These folks sound good on the phone but their service is terrible. They told me my car was ready, after several weeks, so I paid $30 for an Uber to pick it up only to find out that it was not actually ready. Poor communication and barely an apology. Spending another $30 for an Uber home. Just awful service.
Feb 07, 2023
Extremely rude customer service on the phone. The lady kept over talking me and wouldn't let me explain our issues. Overall condescending disposition displayed. I would not recommend wasting your time with this shop. She told me I couldn't drop the vehicle off for an estimate and repairs, unless I had taken pictures for my insurance, because my insurance wouldn't allow it.... FYI I had just spoken to my insurance and they told me to take it to a shop of my preference for an estimate, which I told her! She portrayed me as being ignorant and spoke down to me. She also told me they don't accept towed in vehicles, because they are too busy?? This is my wife's only vehicle and she had to get a rental...How else is she supposed to get it there??? She told me I would have to drive it in....?? I wonder if their schedule would change if I drove it in instead 🤔 Very disappointed as I used to be a Master technician for Toyota and love the brand. The customer experience as really went down hill.
Feb 07, 2023
Friendly, hard working staff.
Feb 07, 2023
There Excellent 👍🏾
Feb 07, 2022
Very easy to work with and fair price on body work
Feb 07, 2021
Joe Michalik renewed my headlights and what we're old yellowed lights look brand new! Thank you Joe!
Feb 07, 2021
OK, we had a problem with our cars paint, after my new 2016 Ford Explorer showed paint peeling with just 27000 miles of use. I took to my Ford dealers paint shop. They took care of my problem right away no questions asked. Great Job, guy's. 😉
Feb 07, 2021
Totally great experience ,everyone was wonderful to work with . Thanks Haley Ford. Hope I don't need to go back , but if I need too, Haley Ford body shop is were I'll be going
Feb 07, 2020
Did great work on my truck
Feb 07, 2020
I’ve been going to them for 20 years now. I always get great service! Everyone is knowledgeable and friendly. I wouldn’t go anywhere else.
Feb 07, 2020
Penny in the office is not capable of customer relations. She does not return phone calls and is rude when she does. The day i picked up my 2018 Nissan maxima i got pulled over for my license plate light being out..my trunk transponder is not working to open my trunk ..and there is a seperation on my rear corner panels to my tail lights ..i called to complain and she asks whats wrong with me..whats wrong with haly ford is the question..do not ever bing your vehicle here...ever
Feb 07, 2020
Very good body work.
Feb 07, 2020
With a friend visiting...terrible experience. :(