Hai's Auto Repair

Jan 30, 2025

Fast prompt service very kind would definitely go back

Jan 06, 2025

Best mechanic and auto shop experience I've ever had! So sad I haven't been coming here for the whole 10 years I've lived in the area. Brian is extremely knowledgeable, professional, responsive, transparent, friendly, and has been the first mechanic who has taken the time to clearly and digestibly explain in detail the problems under the hood for me. I've come here with last minute transmission concerns/repairs twice now and they hustled to squeeze me in and make sure I was good to go. As someone who is just generally confused and helpless with car issues, I've been so appreciative! Thank you Brian and team for the work you do and the care you put into your customers.

Dec 06, 2024

Hai's is the best! The mechanics do excellent work with fast turnaround and the communication and customer service can't be beat. I asked them to inspect a used car before I bought it, and cannot reccommend them highly enough. Happy, loyal customer.

Dec 06, 2024

I took my car to Hai for the second time today and I couldn’t be happier with his team’s service. My previous mechanic never paid attention to what I was trying to tell him about what was going on with my car and would just go off of whatever his diagnostic test showed without addressing any of my other concerns. Hai asks follow-up questions and clearly wants to make sure all my concerns are addressed. And he does it at a really reasonable price while making sure to check in before doing any work that will cost extra. He’s also been really patient with me given that I’m a new car owner and don’t know a lot about cars. Thank you, Hai! My Lexus is running better than when I got it thanks to your work today. See you again soon.

Oct 06, 2024

I have been going here for years, they have fixed my car so many times (she’s old). Brian is always super nice and helpful. If my car needs a repair I’ll definitely go back.

Aug 06, 2024

Super kind, super fast service!

May 06, 2024

Very reasonable prices and the work is excellent. I've been taking my car there for over 12 years.

Feb 06, 2024

Brian and the entire team hear have taken excellent care of my finicky MINI Cooper S that I love so much, helping me at various points with swapping my clutch, radiator fan, fixing oil leaks that could have led to engine failure, and other bits and pieces of things inside my engine bay. I would highly recommend them for their honesty, speed of service, and fair prices.

Feb 06, 2024

Good work, attention to detail and honest.

Feb 06, 2024

Great place. Honest and very knowledgeable.

Feb 06, 2024

Great service, fair pricing.

Feb 06, 2024

I have been bringing my car and my partner’s car to this shop for five years. They consistently deliver great service and reasonable prices and are always quick to call you back and let you know what’s going on. I would recommended them highly! 2001 BMW 330i 2012 Chevy Cruze

Feb 06, 2024

I've developed a good relationship with this family owned and operated business. Quality Customer/Mechanic Service from start to finish. As a mechanically-challenged person, I am confident in the work they do from over 6 years of consistent quality.

Feb 06, 2024

Like several of my neighbors, I have been going to Hai's for over a decade and have never been disappointed. We have always said we are confident in driving up .. handing off the keys and saying "call me when she's done"!

Feb 06, 2024

On 1/12/23 I took my vehicle to Hai's Auto because of a suspected suspension issue. I had a major noise coming from the rear end of my car, which was the main reason I brought my car in (rear shocks). The day before, I took it to another mechanic who gave me a better understanding of the problem and I told Hai about their findings. We discussed problems outside of the rear noise that the other mechanic brought up (control arm and front shocks), but I emphasized I just want the rear noise to be fixed. He gave me a quote for the labor and the parts if their findings were accurate, but he wouldn't know exactly what was wrong with the car until he test-drove it and accessed it himself. He said he would test drive it, call me to confirm what was wrong, and proceed with fixing it if I agreed. He said the work was estimated to take 2 days and I said he could keep the car until 1/14/23 if he needed more time. He did not call until 1/13/23 at 5pm to tell me the work was done, although he never called to tell me what work he was doing on it. I went to the shop to pick up my car and was charged $1248.05 and the rear shocks were not fixed. He fixed the control arm and the front shocks, which I did not approve. I brought this to his attention and he agreed that he should have called, but there was nothing he could do at this point because the work was already done. He also proceeded to tell me I had no oil in my car (I got an oil change the day before with the other mechanic) and when I told him that he said that the dipstick is sometimes hard to read. My car does not have a dipstick... This business did unapproved work and gave me no other option than to pay for it. I turned them into the BBB, but never heard anything back

Feb 06, 2024

On point! The best repair shop I've ever used (not just saying this).

Feb 06, 2024

Sufficient and fair service

Feb 06, 2024

The best service in Hillcrest. Honest and always do a good job. Been going here for years.

Feb 06, 2024

This is an honest business. He was unable to help my specific issue, but he spent time explaining what’s wrong with my car and what to focus on as far as repair (bc the dealership identified other unrelated issues). Most places I’ve visited or called were dismissive, so I really appreciate Hai for caring enough.

Feb 06, 2024

This place used to be one of my favorites. But unfortunately the last time I was there they really blew it with me. I took them a Mercedes. An E500 that was in absolutely flawless condition and told them to be very careful with the car. This car didn't have so much as a single road chip anywhere. It looked like it rolled off the showroom floor the day before. Anyway I got the car back and the right passenger door had some deep scratches in it. I was literally heart broken. It was the nicest Mercedes I ever owned. Now all scratched up and they never even offered to fix, compensate or help resolve the issue. I was beside myself after that. I would never take another car to them that I like or care about. Because they can not be trusted with something really nice. What a bad experience.

Feb 06, 2024

This was my favorite mechanic in San Diego. Fair prices. Excellent work but I moved away from the area so now I need a new mechanic

Feb 06, 2024

Went to Hai's Auto Repair for the first time last week for a stuck hood latch on my 2011 bmw 3-series. They fixed it in a couple days for a fair price and had great customer service. They are friendly and communicated well. Will be returning for repair needs in the future.

Feb 06, 2024

been going here for over 10 years! this is the only auto repair shop i truly trust with my vehicles in san diego. great prices, great mechanics c=

Feb 06, 2023

Always professional and they do great work..I've been going there for years.

Feb 06, 2023

Changed my sealed transmission fluid extremely affordably and fast. I normally go to a different mechanic, but I’ll come here anytime my usual mechanic doesn’t do a certain service. They’re also a family business it seems and they’re extremely honest and friendly.

Feb 06, 2023

Every time I used them they were knowledgeable fast professional they always did what they said and no add on fees it was always done right. I always recommend them and never had a complaint

Feb 06, 2023

Hai's has been great! I have taken my vehicles there for normal servicing and major work for the last 10yrs. Brian and Angie have always accommodated my schedule when they can and have been fair with cost of labor. Thankful to have found them when I did!

Feb 06, 2023

I've brought my VW Beetle to Hai's for regular maintenance as well as a couple recent big repairs. Brian always treats me with respect, takes time to explain things, and always phones back when he says he will. It took me a while to find a good mechanic in SD so I am so grateful that I finally found a mechanic whom I feel I can trust!

Feb 06, 2023

Just moved to SD and already found my "go to" spot. Great experience, great customer service. Even noticed how my car was a bit older, and he could fix it one of two ways, the standard way or the "just make it work for cheap" way, I took the latter and couldn't be happier (nothing illegal or unsafe, just to be clear. ) Oh, came by another time for a lightbulb change, did it for free!

Feb 06, 2023

The best family run auto repair shop in Hillcrest. Super professional, extremely friendly, very knowledgeable and amazing customer service!!!

Feb 06, 2023

Wanted to give an appointment in 2 weeks, I ask for help to check my car but seems didn’t care, I called them back no answer 😞