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Hagen's Auto LLC

5

4

3

2

1

4.6
(91 reviews)
Review highlights

"Great place! Trust them wholeheartedly to take of my car and get me on the road again at an affordable price. Jessica at the front desk is awesome too!"

"The customer service is way above standard, i feel like family."

"These people will charge you full price for diagnostic."


Overview

Categories

Auto repair shop, Auto air conditioning service, Auto electrical service

Appointments

Book appointment

Hours

Sunday

Closed

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

Closed


Description

Hagen's Auto, a Houston-based family-owned business since 2002, offers comprehensive car care. Their expert technicians diagnose and repair a wide range of vehicle issues, from brakes and electrical systems to engine rebuilding and diesel engine repair.


Reviews (32)

Aug 06, 2024

I had a stuck on oil drain plug courtesy of another mechanic. Luckily, I contacted Joseph and they were confident they could remove it without replacing the oil pan. The got it removed so quickly and we’re very nice and down to earth people. Can’t say enough good things for working with me so I didn’t have to pay an arm and a leg for replacing the pan.


Aug 06, 2024

They are AWESOME and very professional! They will tell you exactly what is wrong with your vehicle without charging high end prices like everyone else. They have been my go to since I’ve found out about them!


Jul 06, 2024

This is a family owned, family operated business. They are good people and their techs are very knowledgeable. They work on my diesel pick up trucks all the time.


Jun 06, 2024

Amazing service. The whole crew is very friendly from start to finish! Definitely recommend Hagen’s to anyone!


Jun 06, 2024

Thank you Steve . Great service. A nice clean shop . Very knowledgeable and honest . I would definitely recommend them .


Jun 06, 2024

They are knowledgeable and honest, I would definitely recommend.


Apr 06, 2024

Hagens automotive has been my go to for a while now, and they always knock it out the park. Fast turnaround times, fair prices, and excellent technicians make the experience superb. Joey in the office always makes sure that we are well taken care of, and Randy the master mechanic at the shop is able to find, diagnose, and repair anything that you can throw at him. I highly recommend them all the way around!


Feb 06, 2024

Friendly and knowledgeable.


Feb 06, 2024

Had my truck built by him a few years back I had to help him finish putting it back together lol fast forward to now all the parts I paid for he never put in I pulled the motor apart myself last week and he left all the stock parts besides the cam and the dod delete kit. I figured out what he did since he was building his LS at the time he put all the parts I bought onto his truck. Dudes a joke So if u like throwing your money away this is the guy to go to. I’m gonna see about a lawsuit bc I paid a stupid amount of money for him to get it done.


Feb 06, 2024

Hagen’s Auto is a mom and pop shop. From walking in the front door, to dropping off, to paying and picking up they make you feel comfortable, and as if you are part of the family. My brake job was well over due and didn’t cost me anywhere what I was expecting. They walked me through everything, explaining what I needed, what I should expect and how I could keep my car up and running with out needing costly repairs in the future. Top notch service and care. I’ll be back again.


Feb 06, 2024

Hagen’s auto knows what they are doing. They fixed my car in Less than a day and recognized problems I didn’t realize my car had. I would recommend this place to everyone. Thank you all so much


Feb 06, 2024

Horrible experience, took my suburu to them years ago to have the turbo replaced, they destroyed the car, and pulled the motor out. in an act of desperation because I knew the car would never run again when I offered to sell it to them for 1800 bucks which is what I owed they, bought the car, it sat parked out side the shop for about a year, most likely never ran again. This whole ordeal was night mare, glad to see they shut down. Like it made my day to see them gone. RIP Suburu.


Feb 06, 2024

I don't trust my 1956 @Willys PU to anyone else!


Feb 06, 2024

I've always gotten very dependable service here, they will talk to you about options, and they don't try to upsell you stuff you don't need.


Feb 06, 2024

Very professional customer service. These guys are the best. They have worked on several of my vehicles and all of them runs great Honda, Mitsubishi Genesis, Nissan you name it they will get the job done


Feb 06, 2024

Won't take my vehicle anywhere else! They really care about their customers!


Feb 06, 2023

I had to tow my car to this place by AAA as they were the closest AAA qualified service to replace my thermostat and was not a good experience. The young lady I believe she is the daughter of the owner was nice during my first visit, but I had to tow my car back again because the new thermostat they replace had the same problem after I drove it about 12 miles. There was a young man during my second trip and he was just not welcoming knowing the issue as his sister had already informed him that I was coming back. It was on Friday and he told me I had to wait until Monday because he doesn't have anyone to look into it at the moment for 5 minutes work, and he claimed he could not find the part as well. He didn't bother to show any level of customer service. I felt that I was in a wrong place that I shouldn't be in the first place and I had to drive my car slowly and stopped by AutoZone found the part myself and replaced it in less than 5 minutes. I had to pay them $162 after the AAA discount of $17 to put a wrong part which is overpriced as the part was only less than $9. I guess they have to know you to get the good service. I will not going back and would not recommend to anyone that type of customer service. Take your business elsewhere where you feel welcomed and get treated well.


Feb 06, 2023

Incredibly diligent in their process. Local businesses love their community and Hagen's shows love by exceptional service on cars and with people.


Feb 06, 2023

The owner is great and highly knowledgeable. I’ll certainly be bringing my business back in the future.


Feb 06, 2023

These people will charge you full price for diagnostic. Then upsell you on everything else without actually fixing the problem you told them in the first place. Then when you confront them on it they act as if the same problem magically appeared while it was there being fixed. Communication with Steve, is near impossible because he refuses to maintain any form of eye contact and He will accuse you of being belligerent If you tell him, he is wrong. They are incompetent over priced and incapable of diagnosing. I would never advise anyone to go to this place! They put all my old parts back on after breaking the seals, and it sounds worse than when I brought it in the first time.They have wasted so much of my time! They have also betrayed my trust after being a customer of theirs for a long time. they are simply unprofessional and untrustworthy! maybe this is why Steve carries a gun on him while he’s actually working on cars. Lol I’m glad they gave me my money back.


Feb 06, 2022

Great place! Trust them wholeheartedly to take of my car and get me on the road again at an affordable price. Jessica at the front desk is awesome too!


Feb 06, 2021

Every time we bring our car for a fix a tune up or an upgraded at hagen’s automotive We always got it done right Thank you! Hagen’s automotive


Feb 06, 2021

Great experience - staff was polite, friendly and professional. Got my truck aligned accurately, and the mechanic even came out and walked me through the difference between how it was and what he got it to. Everyone at the facility was kind and courteous and made me feel good about trusting them with my business. I prefer to use local shops over chains, and they won my business going forward - they care about what they do, I didn't feel like a number to get in and out.


Feb 06, 2021

I absolutely LOVE Hagan's! Someone's car swerved into my lane and did a lot of damage to the front of my car. My insurance OF COURSE ran the other way & claimed I was at fault. I received a few quotes from other places that were almost as much as my car! Randy was the gentleman who fixed my car. He was so kind, professional and went above & beyond for me! He fixed my car promptly and explained everything in detail with me in terms I could understand. Jessica is a sweetheart and I just adore her. She called around different paint shops to see who would have a better deal for me. She DID NOT have to do that! I would recommend Hagan's to anyone. They are honest, VERY well priced, professional and do quality work. My car was fixed at almost less than HALF of what I was quoted at other places. Amazing Godly people! Take your car here, you will NOT regret it.


Feb 06, 2020

As always, the Hagen's automotive team keeps me well informed of the diagnosis and my repair options. They work with me to find the repair solution that works best for my budget. They service all my vehicles.


Feb 06, 2020

As usual when I bring my vehicles to Hagen's. Great work done and excellent communication with me on my repairs.


Feb 06, 2020

Hagen's Automotive did a great job on my truck. Thank you guys.


Feb 06, 2020

Hagen's always takes care of our vehicles, including our bus for JOYful Learning Center - a program for adults with disabilities.


Feb 06, 2020

Mr. Hagen took the time to explain my car’s issues and preventative care. I have only been to his shop once but I trust he is an honest man. You can’t go wrong with that! Go see Mr. Hagen and his staff for your auto repair needs!


Feb 06, 2020

Outstanding experience for repairing and maintaining both company and personal vehicles. Owner Steve Hagen is very knowledgeable for both gas and diesel vehicles. You can get a good indication of the management and professionalism of the shop by looking inside. Steve's shop is clean, extremely well organized and has all the tools necessary to do complex diagnosis and repair. Additionally, they have also been very honest and forthcoming in providing the information I need to keep our vehicles running well. Great job !!!


Feb 06, 2020

Stephen and his crew always look at the whole picture to resolve problems for my fleet. Give suggestions to improve performance and longevity. The consummate professionals. Honest and gets the job done and then some! Mark M. Green Pest Guys-owner


Feb 06, 2020

This place is so professional not only did they keep me updated on my car everyday but worked effortlessly to get my car fixed. I would recommend to everyone. The owner Steve took the time to explain what was going with the vehicle and what had to be done.