Goodyear Auto Service

Oct 07, 2024

Great service, fast, and the pricing were fair. Highly recommended and honest on what they can and can not do.

Oct 07, 2024

I had my oil changed for the first time at this location. I was very impressed with how friendly and fast their service was. The waiting room was clean and they finished before the estimated time. I went ahead and got the better value oil change with free tire rotation. I was very happy with their customer service! Highly recommend 😊

Oct 07, 2024

The guys at good year on 11th street were phenomenal Had a problem with my radiator and they were able and willing to replace the radiator same day The customer advisor Berchie was great to work with he made time to talk with me over prices and was able to work with me to get my F150 good to go. Definitely will be utilizing their services again for any future work on my cars.

Oct 07, 2024

They are pretty good people got me in and out for an appointment oil change

Sep 07, 2024

Accommodated need for next day appointment

Sep 07, 2024

Outstanding service and care. I went in for a minor issue that could have become major very quickly if not addressed. The team there handled it at no charge to myself in a matter of 15 minutes "because it was the right thing to do". Hands down will be going back to them exclusively.

Sep 07, 2024

Would not recommend!! You pay $1000 for the tires and services, but can’t use the warranty!! Please read the fine print. They rather you pay a hefty tow bill than a temporary fix to get to their place of business. I will not suggest this place to any of my loved ones, I suggest Kasey Tire & Auto! Very friendly, very caring and they know what they’re doing!

Jun 07, 2024

My husband just returned from picking up his truck for an oil change and tire rotation from Goodyear Auto Service Center #4423. He had a coupon for $20 off. The tire rotation didn't happen, the discount was not applied at checkout.. He called & asked for an explanation, whoever answered was not helpful at all, not satisfactory AT All!!! The oil change cost $89.73. I've observed the workers treat him disrespectfully before. Today he asked for a call when they finished work and for a second time he did not get a call back. My husband is an elder and a Vietnam era Navy and Army veteran. This business is exploitive, disrespectful, over-priced and believe me, we will not ever go back!!!

Jun 07, 2024

Ran by incompetent personal with sub-minimal products and services. Made an 8 am appointment and it's now 11am. First one here and have seen many people come and go.

Feb 07, 2024

As always easy in out service. Friendly people. Answer all questions.

Feb 07, 2024

Carl and Jeremy Mitchell jumped right on my truck when I got here

Feb 07, 2024

Carl the service guy handled my car repairs excellently ... with that kind of service I'll be back

Feb 07, 2024

Ending was horrible,. I came in because my fuel sensor or floater needed changed and I asked for $99 oil change. Which includes wiper blades and battery check. I get home, couldn't go to work cause car won't start and rubber hanging off right wiper blade. So no insp done, Yet my total was $1395.00 I. On phone the man I talk to said they would replace fuel pump when changing floater. That was with that price quote,. It was not done. So main issue I had of sensor fume smells,. Not knowing how much gas is in car case guage don't work was never even done. So now after being off all day today I got to take it back in morning. Oh and when I asked two guys there they knew nothing about anything nor did they try to address it. Just said well it wasn't them problem is how am I suppose to get it up there? $1400 and I'm broke down. Really??

Feb 07, 2024

Great, fast service. Great employees. Good prices.

Feb 07, 2024

Had a leaking tire called them they were very kind and accommodating. They were closing at 7 my gps told me I would get there after 7 by a few minutes they were happy to wait and took excellent care of me upon arrival even after hours amazing guys!!

Feb 07, 2024

I liked the service they provide. I still think it's better than Walmart.

Feb 07, 2024

Super quick service and friendly employees.

Feb 07, 2024

These guys did an amazing job on my jeep.

Feb 07, 2024

Three days and a nine hundred sixty dollars fee, I left with the same problem I brought the vehicle in service

Feb 07, 2023

My Model 3 Tesla experienced undercarriage damage while driving from Norman to Lawton. It was making a funny noise and needed to be checked out quickly. I pulled in the Goodyear shop and made an appointment to have it looked at. I was told that the young mechanic who was familiar with driving Teslas would be back from lunch soon. Within a few minutes he was back from lunch and they decided to look at my car immediately. Pretty soon it was up on the rack and the portion of the undercarriage was tucked back up underneath the rest of the undercarriage and the rest of the car was looked at. Before I could finish my complementary bottle of water, the car was down off the rack and I was in my way. The bill was as close to a complementary inspection as you could get. Later we drove the car around Lawton and back to Norman with no problem. Very grateful!

Feb 07, 2023

My orders were to replace the two (2) back tires with the rotations from the front, and purchase two new tires for the front. Salesman told lies to get me to purchase a full set. LIES: "I'll give you a discount to bring the price of four (4) tires to almost the same as the two (2) you're asking for." "We don't charge you to get rid of the old tires. You can take them with you. We just punch a hole in them and toss them out." "I will have one of your usable tires used as a spare." "The alignment is $150 but I'll, secretly, do it for free. First, we will check to see if you even need an alignment, print out the results and show it to you first. Then we'll do the alignment for free." REALITY: Began working on my car without my agreement first. Mounted four new tires without showing me the alignment info as agreed upon. Charged me to mount 3 or less tires to eliminate the full set discount. The price online included the alignment for free. When I asked why the price is cheaper online than what he's charging me, salesman said that I need to go online to make rhe puchase then. And lastly, the mechanic didn't even check the spare tire. Would I return: Absolutely not. I feel like what I asked for was ignored and that the salesman did what he wanted to do for commission reasons. I got cheated out of two perfectly good tires, a spare, and my hard-earned money. The funny part is, if he had simply charged me for what's online without the finagled pricing, then I might have agreed and been happy. But now I feel cheated.

Feb 07, 2023

Very courteous, professional, and patient. Per Patrick Sheehan

Feb 07, 2023

1st time customer. Husband was asked to come 30 minutes before his appointment. He did. No problem. Tried to check in. Was told he was early and had to wait till his appointment time to check in or fill out paperwork. The employee then intentionally ignored him and was rude. Husband eventually walked out. Employee followed him outside to ask if he still wanted the appointment. Husband obviously said no.

Feb 07, 2023

Absolute best customer service I have recieved. Came from out of town for a family reunion and along the way we had some issues. Came in with 30 min notice got me in and out with in an hour.

Feb 07, 2023

Great service and staff is amazing. The most helpful ever. Thanks to John and all his employees.

Feb 07, 2023

Highly recommended! They fixed the tricky leaking problem of my car, which I couldn’t find and bothered me for a long time. The store and workshop are very clean, people are nice and professional. Lots of appreciation!

Feb 07, 2023

This is the second time it happened to us. The first time, I took our truck to do oil change and alignment at the Goodyear on 5380 NW Cache Rd, Lawton OK. The guy came back and told me that there’s a nail in one of the tire. I argued back because we just had all four tires changed out 3 months prior to the oil changed. All four tires are new. After that day I told my husband that we are not going back to this Goodyear cause I have suspicions that they put that nail there. We started going to a different Goodyear the one on 103 SW 11st, Lawton OK. We drove the truck for almost a year before we decide to change the tire because it was closer to winter season. Now all four tires are good again. Until today, I am 39 weeks pregnant and my husband wants to take the truck in to service, change oil, change windshield wipers and do alignments. And guess what happened again. They told my husband that there’s a screw on one of the tire. The new tire is $330. All I’m trying to say is that I’m not crazy to think that they have something to do with it. But thank you so much to whoever did this. Cause you just took the money we saved up for our baby’s diapers, wipes and formula. So I hope you sleep good at night knowing that you just took money from a family that is about to have a baby.

Feb 07, 2023

Very Professional Staff that took care of my vehicle's needs!! Thanks!!