Goodyear Auto Service

Jan 07, 2025

Always busy always under staffed

Jan 07, 2025

Beware! They told me they couldn't repair my tire due to it being outside the repairable area and tried to sell me a new tire. This was clearly false as the puncture was clearly within the area. I played dumb and went to another tire shop instead of arguing. Would you want someone who lied to your face to work on your vehicle? I will report this tire shop to Goodyear corporate in addition to this review. Merry Christmas all!

Jan 07, 2025

Clean facility, attentive staff, fair pricing and great service!

Jan 07, 2025

I had a great experience at Goodyear! The service was not only quick but also super pleasant, which was a huge help while I was out running Christmas errands. The staff was friendly and efficient, making it easy to get back on the road in no time. Highly recommend for anyone needing fast and reliable service!

Jan 07, 2025

Had a great experience here thanks to Tony!

Dec 07, 2024

The management and staff were terrific. The pricing was good and the mechanics did a great job. So much so that I also had my daughters vehicle serviced here. Keep up the good work!

Dec 07, 2024

This location is amazing! Both Alex & Larry are very knowledgeable about the service they offered. A super clean shop, we were in and out in no time. Service was just incredibly amazing! Thank you so very much!

Dec 07, 2024

Went this month entirely new front Staff. New store manager there is Larry. He seems like really great guy. Been going for long time. Only shop I do business. Excellent prices on brakes and shocks I had replaced. Best prices and workmanship in jacksonville

Dec 07, 2024

my car started to have white smoke under the hood, so I pulled into Goodyear since it was right where I was. When I pulled in, one of the employees outside saw and came up to take a look. Luckily, they were able to help. It only took an hour and a half to fix, even though it was a surprise fix. They are so helpful. Thank you!

Nov 07, 2024

Good people. Real good people!!!!!!

Sep 07, 2024

Had a nail stuck in my tire walked into Goodyear without an appointment and the guys up front were excellent took care of my problem right away very professional and courteous. Service was done quick in and out in less than 15 minutes. Definitely coming back here for future service. 👍🏼👍🏼👍🏼

Sep 07, 2024

My day started off terrible!!! I had a flat and the first place I saw was Goodyear! Larry came out to greet me. I just started a new job low on money but desperate for help. Larry heard my concern and he and his crew delivered!! New tire and alignment within an hour!! Top tier customer service and service period. I recommend and glad to return in the future. Thank you Larry and crew.

Sep 07, 2024

While they may do okay for tires, this place will rip you off with no hesitation for maintenance. I came here in regards to my AC not working and explained I believed it to be the compressor. Their service manager insisted it was just in need of a Freon charge. I explained it seemed to be the compressor as the AC would work some then not, then work again. He said he was 100%, charged it with Freon then called to explain it didn’t work. Charged me almost $500 for this “highly laborious” job and then said I can come back for a new compressor for almost 2k. I cut my damages and took my car to a real mechanic. Unfortunately I won’t be buying tires here anymore either as they mislead you and will not own when they are unsure or make a mistake.

Aug 07, 2024

Came in with an unknown light issue with my car. They were quick and efficient with finding the problem and didn't even charge for the service because it was such a simple fix! (A loose bulb) Visit took all of 10 minutes. Definitely will be coming back!

Aug 07, 2024

Fast and friendly service! I appreciate having a service center I can count on to be honest with me. Thank you!

Aug 07, 2024

I had a nail in my tire and Goodyear fixed it for free! Thank you!!!

Jul 07, 2024

Great experience, employees very helpful. Came in with a tire that had an air leak and they fixed it within a timely manner for a good price. Would definitely recommend!!

Jul 07, 2024

I didn’t realize it took 6 hours and 368 dollars to do a simple car battery swap. Never again

Jul 07, 2024

Larry was outstanding he found a tire that I really needed in an emergency

Jul 07, 2024

Looks like they replaced the staff...not for the better! Now I need to find a new location or another company to do business with. 😡

Jul 07, 2024

My favorite Goodyear in the city of Jacksonville

Jul 07, 2024

Spoke to Larry on phone. He Was very polite while I asked a million questions. He gave excellent prices, wanted my business. I called around to compare and I'm definitely going to Larry.

Apr 07, 2024

2 hours to change 2 tires. Won't get me again.

Apr 07, 2024

This shop is very reasonable and above all they are the nicest people you could ask for. They are all animal lovers and we had wonderful conversations while my car was being done. Customer service is above and beyond!

Mar 07, 2024

Went in last month with a very rare tire size that luckily they had available. I felt bad about bringing my car in an hour before they closed to get 4 new tires. It did bother them a bit and they were able to get them all mounted and balanced with time to clean their shop and clock out on time. Great guys and an amazing knowledge of automotive repair. I trust them with my 30 year old every day driver Camry Wagon! Thanks again!

Feb 07, 2024

Amazing service they where really kind and fast!

Feb 07, 2024

I decided to take my car here because I had some great experiences with them fixing my car years ago. Wow, the years have changed. I'm assuming a change of mechanics? I took my car here 6 months ago and it's never the same. I went to get shocks done and spent close to 1500. I could have done it myself using YouTube. I had to take my car back for them to fix it. Again still not the same. Positive note: The staff was nice, free wifi, coffee and the place was clean and my wait time was a few hours. I arrived there when they first opened. Plenty of room to sit and wait. However it's best to be honest with the consumers. I could have given them 3 stars, but I decided not to. You have to make the best decision to go here, it's your choice.

Feb 07, 2024

I went to the store because I was in need of a quick repair. Rude , sarcastic and told me a new tire when I know that was not need in buying a new tire. So if you are a woman stay away from this place! They would quickly assume they can get you to buy stuff that you don’t need! 😏

Feb 07, 2024

Jason, Michael, and Matthew did such a great job getting my car all tuned up. They talked me through some options and were clear about price and time frame. It was overall a great experience for something I'm usually not too excited to take care of! They were even finished earlier than expected. Great work and customer service!

Feb 07, 2024

Mike and the crew are awesome☺️ always ready to help.

Feb 07, 2024

Normally I don't post a review unless I am seriously annoyed. However, for these guys I am willing to make an exception. I needed an oil change and my tires had seen better days. The technician I worked with was able to take care of my needs at a price point that didnt kill my wallet. I am very happy with the service I recieved and will definetly go back. I feel like they breathed new life into my car

Feb 07, 2024

Outstanding customer service with help from the Store Manager Jason and tech Jordan. I work in Downtown Jacksonville and discovered I had a nail in my tire. I actually forgot about this Goodyear downtown. I am so glad my GPS sent me here. They fixed it even though it was late in the day. Everyone was helpful and they communicated what was happening as part of my service. The lobby is being remodeled but no issues with service. I would recommend them to anyone.