Goodyear Auto Service

Jan 24, 2025

Poor customer service, they sent my daughter on her way with a nail in her tire. Manager didn’t seem to care. Get a tow truck and come back he said. I was a loyal customer.

Jan 17, 2025

I brought my car here for brake service late 2024 and had a great experience. Because of that, I returned to have my oil changed in December. I called and tried to make an appointment on the phone, to which the desk worker responded “we only do walk ins, first come first served.” Since they open at 7:30, I arrived at 7:40 to try and be close to first in line and have my car by the time I get off work in downtown. I told them when I dropped it off I would need it by 3. I later returned around 3 to pick up my car, which was not ready. The front desk worker said “We didn’t get to it, sorry we’re busy” and handed me my key. I was annoyed but not surprised since it was a Friday before the holidays. Today, I brought my car in at 7:35 to try and have the oil changed since they didn’t change it last time. Yet again, I returned today around 3:45 to pick it up and my car was in the same spot I dropped it off. I understand missing a car once because you’re busy during the holidays, but the parking lot was empty when I pulled up this morning (January 15th). If you are really “first come first served” then my car would be finished. The employees do not seem to care, and to have this happen to the same person twice seems like a sign I should not return.

Jan 07, 2025

set an appointment to get an inspection completed. the next morning was advised the ONLY person who could complete the inspection was on vacation and would not be back until next year. I ask the person on the phone if they could reschedule me elsewhere for today since it was not my fault and I was unaware no one would be able to complete the inspection. the person who answered declined and told me I would have to do that myself. a total disappointment. seemed to not care at all.

Dec 07, 2024

On extended vacation trip in September, 2021, found I had a tire problem. These people were efficient and professional and fixed the problem at a fair price. Thanks.

Oct 07, 2024

I have been a loyal Good Year customer for over ten years and typically visit the Good Year in NE Columbia. However, due to working downtown, I occasionally stop by the Good Year on Gervais Street for minor services. This is the second time I have visited this particular location after work, seeking a minor service, only to be turned away. Today, I arrived at 5:30 PM and asked if I could have air put in my tires. The employee in the bay informed me that the compressors were turned off. I pointed out that it was still 5:30 PM and according to Google, the store closes at 6:00 PM. He explained that while the office remains open until 6:00 PM, the service bay closes earlier.

Aug 07, 2024

Refused to work on my car with tires less than halfway through warranty. Do not come here unless you plan on purchasing their overpriced tires

Aug 07, 2024

The crew at Goodyear in Columbia to me was one of the best in the region. After having a tire issue on the road I was able to drive to the company. Although I did not call before or schedule an appointment the crew was able to get me in on a busy Saturday as they could tell I was in need of assistance! Had these guys not helped get my car repaired for me on short notice I would have been stranded in Columbia. Not only did they price out the best options they gave sound recommendations for replacement parts to keep my older car running. I am very impressed with the customer service and eagerness to help a veteran! Guys at Goodyear Columbia I salute you for your help on last minute notice to help a fellow out. Thank you!

May 07, 2024

Great service, great staff. Timely service

May 07, 2024

Terrible service and I wouldn’t recommend this location to anyone. I had a similar service done at a different location on harbison and they guy tried to charge me double for a price that should be the same across the board.

May 07, 2024

The service technician broke something. I spoke with the management, and they denied responsibility for it. I make a decent salary and have no reason to lie on someone just to have the vehicle taken care of. I simply wanted them to take responsibility for their errors. Since they failed to do so, I won't return, and I have shared this news so that others know how they operate business. I don't advise that you take your vehicle there. Especially in today's economy, getting the most for your earnings is important, and this is not the place for it when you need car repairs.

Mar 07, 2024

Great service always

Mar 07, 2024

The only place I take my car.

Mar 07, 2024

Very timely

Mar 07, 2024

What I thought would be a week-long recovery for my car, turned out to be three hours! I called ahead of time to let them know of my arrival and issue, and it was promptly taken care of like that! Big shout out to the guys at Goodyear, they were very helpful, informative, and transparent about the entire process. Thanks guys!

Feb 07, 2024

Easy online ordering and setting my appointment. I dropped my vehicle off at 10am and was told it would be ready at 2pm. I received a call at 12pm telling me I was ready. Excellent

Feb 07, 2024

Good honest repair shop

Feb 07, 2024

Great shop with very knowledgeable employees

Feb 07, 2024

I went to get my tire pressure checked and had such a great experience! Quick and easy and the person who helped me was very kind. Would 100% come back.

Feb 07, 2024

I've been bringing my car here for years but this morning was treated very rudely. Won't be back.

Feb 07, 2024

Incredibly rude staff. You tell them what's wrong and they treat you like an idiot for telling them what's wrong and what you would like fixed. All for them to tell you exactly what you just said like you didn't know already and end up fixing it anyway. Insufferable.

Feb 07, 2024

They stabbed and mechanics here are absolutely wonderful

Feb 07, 2024

Update(7/14/2023) Had an appointment for 9:30am. Went to drop it off. Asked how soon they could have it ready and they said "today." With an appointment and only asking for oil change and tire rotation, "today" is simply unacceptable. They told me they had 5 cars left from yesterday(not confidence inducing for "today") and several people had walked in before I got there(isn't that why I scheduled an appointment?) Ultimately I told them that not having a commitment to a time was simply unacceptable. For me "today" can't be any later than 2pm which should be more than sufficient to even work me in. I asked if I was to stay what they would say and I was advised that I would get the same response. As I said in the previous review, I have always had good service and price here but the time is unbearable. They obviously do a great business as I could barely get in the parking lot. They do a lot of cars for State government offices and I feel like this is the issue. They can't seem to get to the public customer cars. They do good service but this is at least the 3rd time I've left my car and it's taken them ALL DAY to complete simple services. I can't keep using them and reccomneding them when you can't count on getting your car back in reasonable time.

Feb 07, 2024

You couldn't ask for a better overall experience. If you work in the downtown Columbia area, they're very convenient for a walk to and from to get your car serviced or repaired. The gentlemen working there are professional and knowledgeable. They're also very kind. I recommend this business wholeheartedly.

Feb 07, 2023

First time going here ever and highly disappointed in the microaggression that I faced for the brief time I was there. A young man allowed me to get in front of him and the gentleman at the counter seemed bothered by it. I stated that the gentleman allowed me to go first and he waited until the young man validated that. Even then he gave me a look of disgust and just stared at me. Finally I spoke despite wanting to leave. He answered a couple of my questions and instead of dropping off the vehicle I just said I needed to check something and left. Next time, I'll have someone else take the car.

Feb 07, 2023

I have been coming to this Goodyear ever since I started school in Columbia 3 years ago. They provide great, quick service and are always so kind. I took my car here to get an oil change and after picking it up, I had to take off my temporary license plate and place my permanent one on. I was in the parking lot struggling to get off the old plate and one of the workers, Jeff, saw I needed some assistance and came over to help me. Jeff took time out of his day to help me change the plates (which ended up being probably close to 20 minutes since wrong screws were used to hold the temporary plate in place). It shows just how caring the workers are and how they are always willing to help you. Definitely come here for any car services!!!

Feb 07, 2023

The people at this location are professional, prompt, effective. I’ve taken my car there for oil changes and maintenance for years and can’t recommend them enough.

Feb 07, 2023

They have always taken great care of my car. My whole family uses Goodyear-Gervais to service their vehicles. They are always honest, affordable and let you know what you need ASAP, and what can wait. I now live in Lexington but still bring my car to them.

Feb 07, 2023

About two years ago, I took my car to get an oil change at Goodyear located at 1400, Gervais Street Columbia SC. Before paying I asked if there were any maintenance suggestions that needed to be taken care of. The guy helping me, looked over my receipt and told me there were no suggestions. By 6:00 AM the next morning the oil light came on. I called Goodyear, the manager told me that if I put oil in my car, he will refund me once I got to Goodyear. I didn’t make it to Goodyear, as the car got progressively worse. Later that day, They called and said something to this effect of, "You're going to be unhappy with us, the tech that did the oil change didn't put in an oil filter." He told me that the tech that did this has been in his office crying all morning about it. He said it was unlike this tech to do something like this. I said its Christmas time and people have a lot on their mind. He said that now it would have to go through their insurance company. I was denied. They admitted fault, refunded my $16.00 for the oil I put in that morning, and denied my claim, I was denied by their insurance. I was never made whole. My car died and they didn't even refund the oil change. Update 1/17 I saw Goodyear reached out to me because of my review. I called and ,Surprise! They will not help me. Guess they just wanted to appear helpful. Please go somewhere else. Save yourself.

Feb 07, 2023

Always greeted with a smile by every team member. I drive out of my way to come to this location as they have always taken excellent care of me.

Feb 07, 2023

I only have good thing to say about them.

Feb 07, 2023

My daughter went to this location to for a simple oil change so she felt comfortable driving home for Thanksgiving break. When she arrived for her appointment she was told that her car requires, their word, a synthetic oil change. That is an untrue statement. Ford does not require synthetic for her car, it is recommended but not required. So they lie to her and try to take advantage of a young woman, a college student with a fixed income, who us a hundred or so miles away from home and try to upsell her to a product she does not need. I should not be getting a phone call from her with her being in tears because you want to make your sales quota for the month. Unacceptable and i will not recommend Goodyear to anyone i know every again. Completely unprofessional and uncalled for.

Feb 07, 2023

Really honest guys. My daughter went to the “other guys”. They wanted to sell her 2 tires due to a screw too close to sidewall. We have always been a Goodyear family. I told her to go up the street. Not only was screw NOT too close to sidewall. Screw hadn’t even punctured tire. Just stuck in thick tread. Dad’s…feel okay sending your kids here.

Feb 07, 2023

Staff is good