Goodyear Auto Service

Jan 30, 2025

Came in 1/25/25 had a nail in my tire that I was 80% positive that they could patch the hole. After waiting around 30 minutes (there was no other customers in the store besides me), the guy informs me they can’t patch the tire. And that they don’t replace the type of tire my car has. I said okay and believed him, he tapped off my tire with air and said I would be fine to drive back to where I’m from (upstate area). I arrive back home and just out of curiosity called my good year from where I am from and told them what I was told, and they said they would order my tire for me (wasn’t even offered this option at the irmo location). So awesome I go ahead and pay for the tire over the phone nearly $300 bucks. I come in to get the tire fixed and I ask the guys at this good year store just curious can you see if that nail could’ve been patched. Plot twist of the century! They tell me the tire could’ve been easily patched up. The complete opposite of what the good year in irmo told me.

Jan 06, 2025

Advertise one price but charge double

Nov 06, 2024

Love this automotive place they are a trusted vehicle maintenance or repair center, the staff has your safety in mind

Oct 06, 2024

I happened to get a nail in tire while in South Carolina for a military graduation. Michael and Prince did a wonderful job getting my tire fixed and me back on the road.

Jul 06, 2024

Micheal and Jimmy are the best! Whenever I go in Micheal always greets me by name. If someone is working they also give me great customer service. They very honest, upfront, and took the time to explain everything to me in a way I was able to understand. I have been going to them for years. I continue to go because they stand behind their work 100%. I love going to a place that I can trust, had reasonable prices, reasonable times, and phenomenal customer service.

Jul 06, 2024

I have bought tires from this location before but had not any service work done. I recently took my vehicle there for an oil change, and although it's not a "drive thru", it was a great experience at a good price. Highly recommended.

Jul 06, 2024

Made appointment. Was asked to leave the car overnight or drop off the next morning. Don't allow appointments at 430pm. if you don't want to stay longer for possible parts. Terrible customer service. I would not recommend this Goodyear to anyone. I took off from work for this appointment

May 06, 2024

Speedy and friendly service on installing 4 All Season tires and saving the snow tires that were on my newly purchased 2019 Pathfinder. Minor ask that you fold the seats down creating adequate space to place the tires in the back. Thanks for the prompt response to my questions and concerns.

Apr 06, 2024

Good price for a basic oil change.

Apr 06, 2024

Made an appointment for 10 am, my car didn't get pulled in until 11:20-30, and I waited on it because I like to watch them with my cars. Not sure if I will be back.

Apr 06, 2024

Nice group of people with no high-pressure tactics. I've been using them for 20+ years and I have always been satisfied with their work. I took my car in for an oil change and alignment and told them I thought I needed 2 tires, maybe four. Mike called and said the tread was still acceptable and could wait until the next oil change. Easily could have replaced them unnecessarily to make a little more money, but they did the right thing!

Feb 06, 2024

Kevin has terrible customer service. I asked him if they received the paperwork of the tires that we purchased so that I can schedule an appointment, he said “well my guys said some papers just came through but we close in 20 minutes so I’m about to leave and can’t check”. You can’t just look at the name on the papers for one second? Then He was rude when I attempted to schedule an appointment after 3 and wouldn’t take it saying they don’t like late appointments (they close at 6:30) and they’re already booked so to try to come at 7:30 am and just Uber to work. I told him I wasn’t able to do that, so he said well you can try to come tomorrow but no promises. He had no concern or comment when I explained that I had a flat tire and some other issues. I called the next day when I got off at 3 and asked if they’ll be able to do it and he said “only if you hurry up” I told him okay, I’m 15 minutes away, but I’m driving slowly since I have a flat tire but I’m on the way. He said “k, just get here”. When I arrived he said “weren’t you supposed to come at 7:30? We don’t like to take late appointments because my guys like to try and leave early if they can”. You don’t close until 6:30!? And Meanwhile there were no other cars there and every worker was just standing around joking and playing, but the day before he said they’re booked at this time. Hmm. It took them 30 minutes to replace the tires, so they finished hours before closing time. Being that this was obviously an emergency his attitude and lack of care was appalling, this is your job. Fast service, but the customer service was terrible enough to make me never want to return. And I’m not interested in the same copy and pasted reply that the business is making to all the negative reviews.

Feb 06, 2024

Kevin, thank you so much for going above and beyond helping me with my car yesterday and my granddaughter that was stranded. It was so appreciated thank you.

Feb 06, 2024

They really helped me out since I live close by they picked me up when my cars service was done at the end of the day. That’s class I’ll be coming back

Feb 06, 2023

Cool

Feb 06, 2023

Great business, always courteous.

Feb 06, 2023

Great customer service

Feb 06, 2023

Made an appoint late Friday for Saturday 9am. Came in 830am Saturday. My car was taken in for an oil change. I was in and out in an hour and a half. They also found a leak. Fixed it. Both Kevin and Michael were very attentive and informative. Courteous and professional.

Feb 06, 2023

Made an appointment 10 a.m. for that morning got the car 5:50pm that tire balance and change and front end alignment in the front end alignment didn't even get to it

Feb 06, 2023

Scheduled an apt on the website at 10:30 AM dropped off my car early at 10 AM. Man behind the counter said it would be and hour or 2. Okay come back at 11:50 and my car hasn’t been touched not even pulled back. So rude when I asked about my apt time. I was late for picking up my for from grooming consequently. I just took my car without getting anything done. Do not take your car here. The worst.

Feb 06, 2023

Tire rotation and balance or alignment it doesn't matter. You can set an appointment a week in advance but they still make you wait hours for completion. Sales staff in the front are rude and disrespectful. If you make an appointment at a specific time honor that appointment, people have limited time to get services done and schedule in advance for a reason not to sit and wait multiple hours for appointment to be honored.

Feb 06, 2023

Very friendly peaple

Feb 06, 2023

Very unreliable , poor communication and they don't care about yout time . Left my car at 9:00 am and it wasn't even touched by time I went back at 3:15 pm. When asked, they were not sure if it could be done by the end of the day. Never had a place that took a whole day and still could not complete an oil change. They talked about staffing problem when asked, but my problem is them not having the courteousy to call me and let me know. You dont let someone leave their car the whole day and the servicing not done, why can't you be upfront that you cannot do it and I could get it done elsewhere. Totally disrespectful and extremely unprofessional. Not stepping back into this place ever !

Feb 06, 2022

Good place, always stellar service.

Feb 06, 2022

I don't plan to go back to this location. The manager working upfront is always rude, unhelpful and frankly, a bit of a jerk. I have been a consistent customer for about 10 years (with multiple vehicles) but now I'd rather spend my money with a more trustworthy and honest place that appreciates my business.

Feb 06, 2022

Not a very trustworthy place. They don’t always do the services they say they do. When I mentioned it to Kevin, he acted like it wasn’t a big deal. I would recommend watching them do any work to your vehicle, to make sure it gets done. I take my cars to Brown Motor Works now. Much better customer service.