Goodyear Auto Service

Jan 31, 2025

The issue I had was resolved when the manager called me to discuss it and offered to resolve it at their expense. I was amazed by this and I’m sticking to the rating of service they provided. My Honda Civic is right arm and each time I’ve chosen to get her maintenance done there, this car will turn into a new car smooth ride😎 So all other stuff aside their mechanics do the job👍

Nov 07, 2024

Officially done with Garners Ferry Goodyear. We had a 10am appointment. They didn’t even take the vehicle back to start until after 1pm to start. Customer service has seriously gone downhill.

Oct 07, 2024

DEAR WOMEN: DO NOT use this shop if you can’t send your husband or boyfriend to get things done for you. I have never been treated worse as a woman. I went in for two tire rotations two different times (Fool me once…) and ended up sitting there for nearly three hours both times because the men who walked in were served first. I had appointments both times but watched other men who came in after me for the same service be served first. Then, even though I faithfully got my tires that I bought from them rotated regularly, they did not honor my warranty when my tires wore out 20,000 miles too soon. RUN, don’t walk away from this place.

Sep 07, 2024

Absolutely useless. They won't do anything unless you pay their $170 diagnostic fee even after you tell them what's wrong with it.

Jul 07, 2024

This place is garbage, I will never use Goodyear again and I will advise everyone I know the same. Took my car in because it needed a new starter and they charged at the high end for the cost of this job, but what was much worse, is my stereo was working fine when I took it in, and after getting it back it was dead and they wouldn't fix it. STAY AWAY FROM THEM!

Jul 07, 2024

Took my vehicle here today for a tire repair. My vehicle was returned to me about an hour later with damage to the front passenger side. Best information the manager offered, after taking a picture of the damage was, "well, we will see what we can do" no corporate number offered on anything. Had to determine who to contact regarding the damage on my own with Goodyear Corporate as store manger refused my request for Corporate number.

Apr 07, 2024

I recently went in to get my car inspected the mechanic said they inspect for starters l, batteries and alternators. I took my car in and about a few hours they still didn’t find anything wrong with my car. They in fact told me my starter, battery and alternator were fine. A fews days later my car stopped working. I called them back and told them they tell me they don’t do that kind of inspection. I then told them why would the kind tell me that they do these kind of inspections but they don’t. He told me that the person who told me this is new and they do not do those kind of inspections they only check tires. The only good thing about this is I didn’t have to pay!!! Good luck to anyone who deals with these people!!!!!

Apr 07, 2024

I would rate this place zero stars if I could. I brought my car in for service on the A/C and got a long rant about how they weren’t able to fix it because it would take too long and my appointment was for too late in the day. Then I brought it back the following morning and was told I should have waited another week before coming back in. At that point I decided to go to a different mechanic who got the issue fixed in about 90 minutes and charged it to the dealership under the warranty.

Apr 07, 2024

Called to get a quote and the tech was rude. I inquired about a price for service and he kept saying "I would have to look it up" but never asked for what he needed to look it up. He gave me an estimate of what he thought it would cost and said "It not like ordering a pizza". I was just asking for a quote. That was rude.

Mar 07, 2024

Great service

Mar 07, 2024

Muy atentos muy buen servicio explican muy a detsll cuál es el problema con tu carro y lo solucionen muy bien 👍👍

Mar 07, 2024

Needed a tire and rim, they found a rim in less than an hour, great job guy's!!!!👍🏻🙂👍🏻

Feb 07, 2024

I absolutely recommend this company I went here to get my brake booster fix. My warranty company put me in for a rental but due to that weekend it was sold out because of Presidents day. The gentleman at the front desk was able to get my part in the same within 30 minutes. I was in there for 2 hours including when I walked out. I still given customer service and I appreciate it.

Feb 07, 2024

Very professional

Feb 07, 2024

Easy appointment, work done efficiently, price very competitive. Much better than going to a dealership for routine maintenance and repair.

Feb 07, 2024

Great customer service! Highly recommend.

Feb 07, 2024

Great service

Feb 07, 2024

Great service with great customer service 👏

Feb 07, 2024

I'm sure they probably do tires well. As for any other work on your car, I wouldn't recommend them. My car has been back there multiple times for an overheating issue and it's still not fixed after 4 or 5 visits (first they say it's the hoses, then it's the water pump, then it's the hoses that they supposedly fixed the first time....lather, rinse, repeat) I also had them replace control arms on my car for a creaking noise, and had to return twice because they apparently didn't tighten everything and it was creaking and popping and making noises while driving as parts shifted around (which it is now doing again). I will never take any of my cars back here, especially after maxing out my Goodyear card JUST for them to not fix any of my issues. Wasted time and $$$$$!

Feb 07, 2024

Live the guys and their service ! They know my car well

Feb 07, 2024

Normally enjoy my experience with this location. This time they admitted that if I had asked the right questions they would have advised a different and less expensive repair. They fixed what I thought was the problem and I was wrong. Surprised they didn’t offer guidance.

Feb 07, 2024

Please be aware that no matter what the online information is about their operation times are that it is incorrect. They do NOT open until 8 AM.

Feb 07, 2024

The manager (BD) on the morning I went in needed an attitude adjustment. Seems to be quick to reply before you even get out your question. Doesn't appear to be a morning person and dealing with the public, you may want to adjust that TUDE because I'll give it back. I will not deal with him again if he's there when I go. Never had an issue with none of the other managers. David, Michael and Cameron are always pleasant and they LISTEN before responding. They have never been aggressive since I've been a customer. I will not deal with him again!!

Feb 07, 2024

This was my first time visiting. I've been a loyal customer for 16 years at another tire company. Brian, and the employees at this establishment made my day so much better. Let's just say I'm totally locked in to Goodyear now!

Feb 07, 2024

Very helpful staff.

Feb 07, 2024

We had an excellent experience when we had a flat tire on a Saturday morning. Over the phone and then in person, Joy was helpful and clear about our options to repair the tire or replace the pair of tires on our Jeep. She explained the options and gave a recommendation without being pushy. We decided to replace the pair of tires and the staff got the work done quickly so we got our vehicle back by the end of the day. Based on this experience, we’ll definitely return for tires in the future. Thank you for such good help!

Feb 07, 2024

You Guys are the best.

Feb 07, 2023

Mr. Camron is the definition of outstanding customer sevice! He takes care of the customer and represents the Good Year brand in a Great way!!

Feb 07, 2023

Order tires online picked in store installation to find out they don’t have the tires. And saying online is different than in person

Feb 07, 2023

Polite and great service

Feb 07, 2023

Service was great I wasn't there very long

Feb 07, 2023

They took really great care of me. Cameron is a real sweetheart 😊